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We know that at times like these, we rely on mobile services to remain connected to our family, our friends and our workplace as well as to stay informed and entertained.


If you are having any concerns about paying your monthly Freedom Mobile bill due to hardship resulting from the COVID-19 pandemic, we will work with you to find a flexible payment arrangement that considers your financial and connectivity needs.


Our agents are available every day to serve customers via online message, Facebook Messenger, Twitter or phone. For answers to our most common support and account questions or access our Support options, please contact us.

Retail Locations

Protecting the health and safety of our employees and customers is our top priority. To ensure Canadians and Freedom customers continue to have connected services, select Corporate Stores have been identified as part of Freedom’s essential emergency contingent of stores and have been reopened, on an adjusted hours basis. We are making every effort to keep our employees and customers safe, including adhering to guidelines for social distancing, limiting the number of people allowed in-store at any one time and ensuring cleaning procedures exceed government health and safety guidelines. In addition to select corporate stores, dealer and national retail partners may also be open, please consult our Store Locator and call in advance to confirm operating hours.

Find Open Stores