Commission for Complaints for Telecom-television Services (CCTS)

Updated as of November 14, 2017

Code of Conduct

The Canadian Radio-television and Telecommunications Commission (CRTC) created a Wireless Code so wireless voice and data service customers like you would be better informed of their rights and obligations. The Wireless Code makes it easier for individual and small business customers to obtain and understand the information in your wireless service agreements and establishes consumer-friendly business practices for the wireless service industry. See the CRTC's wireless rights checklist. We have been a champion of consumer rights in the wireless industry since 2009. We have never subjected customers to term contracts or early cancellation fees and offered clear and simple unlimited plans with call control features without hidden fees from day one. If you’d like to learn more about the code and your rights visit the wireless code site to read about them in detail.

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.  If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. 

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.