We're here to help.

Life with Freedom should be easy, and our team is here to help solve it as quickly as possible. Connect with us effortlessly through your preferred platform or browse through our support articles for interactive guidance. 


Message an agent

Mon-Sun | 8AM – 1AM ET

Home Internet

Tell us your activation date and which equipment you’re using, and we’ll guide you in the right direction. 

Did you activate in 2023 or prior? Does your Home Internet package include an XB6 Gateway device?

Message an agent

Mon-Sat | 5AM – 7PM PT

Sun | 7AM – 5PM PT

Did you activate in 2024? Does your Home Internet package include an eero 6 router and cable modem?

Contact an agent

Mon-Sun | 8AM  – 10PM (local time)


Grab your phone and give our support team a call.

Need help with your TV setup?

Contact an agent

Mon-Sun | 8AM  – 10PM (local time)

Always at your fingertips.

Check your Freedom My Account or search popular topics in our support articles at any time. 

Still need help with your mobile plan?

Mon-Sun I 8AM - 1AM ET

Call us toll-free by dialing 611 on your Freedom Mobile phone

1-877-946-3184 (within North America)

+1-647-700-2435 (outside North America)

Need Home internet or TV assistance?

Mon-Sun | 8AM – 10PM (local time)

Have an unresolved concern?

If our Customer Service team was unable to resolve your concern, you can follow up with our Escalation Resolution team. Click here