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Connect With an Agent (Mon-Sun, 8AM - 1AM ET)

Due to COVID-19 we are experiencing very high contact volume. Responses in the Call Center and through Messaging will take significantly longer than usual. We recommend using My Account to manage your account, make a payment or check your usage. Thank you for your patience

Other Ways To Contact Us

Message us

Mon-Sun, 8AM - 1AM ET


Phone us

Mon-Sun, 8AM - 1AM ET

Calls to Customer Care are free when dialed from your Freedom Mobile phone.

611 on Freedom Phone

1-877-946-3184 (within North America)

+1-647-700-2435 (outside North America)

For the health and safety of our employees and customers, corporate Freedom Mobile retail locations will be closed effective immediately, until March 27th. Select dealer and National Retail partners may remain open. Please consult our Store Locator and call in advance to confirm operating hours.

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