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Connect With an Agent (Mon-Sun, 8AM - 1AM ET)

Due to COVID-19 contacting us has changed. During this time we have primarily shifted to a messaging support platform, resulting in significantly higher than normal phone wait times. We recommend using Self-Serve options such as My Account to manage your account, make a payment or check your usage. For any additional assistance please utilize one of the below messaging options to avoid long hold times and provide you with the same level of customer service. Thank you for your patience

WhatsApp

Scan this WhatsApp code to start messaging with an agent.

Android users with Android 8 (Oreo) or later installed can use the Camera app on their device to scan a QR code.

iMessage

Scan the iMessage code to message an agent

iPhone users with iOS 12 or later installed can use the Camera app on their device to scan a QR code.

Other Ways To Contact Us

Message us

Mon-Sun, 8AM - 1AM ET

Social

Phone us

Mon-Sun, 8AM - 1AM ET

Calls to Customer Care are free when dialed from your Freedom Mobile phone.

611 on Freedom Phone

1-877-946-3184 (within North America)

+1-647-700-2435 (outside North America)

Have an unresolved Concern? click here