The Internet Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has established a mandatory code of conduct (Internet Code) for Internet service providers (ISPs) effective as of January 31, 2020. The Internet Code is designed to make it easier for Canadians to understand their Internet service contracts, to prevent bill shock, and to make it easier for Canadians to switch ISPs. It ensures customers benefit from increased clarity in their interactions with ISPs; from clearer prices, including for bundles, promotions, and time-limited discounts; and from increased clarity around data usage, service calls, outages, and disconnections. You can find more information regarding the Internet Code here: https://crtc.gc.ca/eng/internet/codesimpl.htm
A one-time connection fee of up to $20 will apply to each new line activation or phone upgrade in-store.
1. MyTab monthly payment required.
Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply.
All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
2. Applicable taxes extra.
3. Digital Discount
Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an “Eligible Plan” (Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Big Gig Unlimited + Talk 30GB +5GB Canada-U.S., Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Freedom Data Plan 1GB, Freedom 250MB/500MB/2GB/5GB, Promo Freedom 6GB, Freedom Nationwide Talk/Talk + Text, or Promo Freedom Nationwide Talk + Text + 1.5GB plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your Eligible Plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between Eligible Plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-Eligible Plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy.
4. Big Gig Unlimited Plans Data Policy
Freedom Mobile’s Big Gig Unlimited data plans include (depending on your selected plan) from 10GB to 25GB of Fast LTE (full-speed) data on the Freedom Network, as well as from 500MB to 2GB of Fast LTE (full-speed) data on the Freedom Nationwide Network (see freedommobile.ca/ coverage). Freedom Mobile’s Big Gig Unlimited data Canada-U.S. plans include (depending on your selected plan) from 10GB to 30GB of Fast LTE (fullspeed) data on the Freedom Network, as well as from 3GB to 5GB of Fast LTE (full-speed) data on the Freedom Nationwide Network or in the U.S. Once your Fast LTE (full-speed) allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network or, in the case of the Big Gig Unlimited data Canada-U.S. plan, in the U.S. – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the Fast LTE (full-speed) allotment included in your plan, at which point you may choose to purchase a Fast LTE (full-speed) add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
5. Bring Your Own Phone Service Credit Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Postpaid line during the promotion period. Eligible plans for each service credit offer are:
$120 Service Credit: Postpaid Promo Freedom 6GB, Big Gig Unlimited + Talk 10GB/12GB and Promo Big Gig Unlimited + Talk 11GB, or Big Gig Unlimited + Talk 20GB Special plans.
$180 Service Credit: Big Gig Unlimited + Talk 15GB/25GB and Promo Big Gig Unlimited + Talk 16GB/20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., and Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S plans.
The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, and the Refer a Friend program. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
You'll receive:
$120 Service Credit: A $10 monthly credit applied to your account for up to 12 months to a maximum of $120
$180 Service Credit: A $50 monthly credit applied to your account for up to 12 months to a maximum of $180
The credits will start to be applied to your account as a bill adjustment before tax on your 2nd bill (for Postpaid customers). The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
6. Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid or Postpaid line, or complete a hardware upgrade, during the promotion period. “Eligible Plans” for each bonus data amount are:
1GB: Freedom 1GB plan
2GB: Freedom 2GB plan
3GB: Freedom 5GB, or Promo Freedom 3GB/6GB plans
5GB: Big Gig Unlimited + Talk 15GB/25GB, Promo Big Gig Unlimited + Talk 16GB/20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., or Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S. plans
You will receive an additional one (1), two (2), three (3), or five (5) gigabytes of data per month as long as you remain active and in good standing on an Eligible Plan for that bonus data amount. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
7. Data Packages
Packages are valid for the duration purchased, after which any unused data is forfeited. Only Customers with access to data within their rate plan, either through pay per use or a rate plan data allotment (for example 8GB rate plan), are eligible to purchase the package.
8. Map is not an accurate depiction of Wi-Fi coverage.
Actual coverage may vary.
9. Absolute Zero Phones
Absolute Zero phones are available for $0 upfront with a $0 Monthly MyTab Charge and $0 extra after two years. Requires 24 month services agreement. On select plans only. The promotion is not compatible with any percentage discount offers. See freedommobile.ca/MyTab for more details.
10. Pay Per Use Charges
Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.
11. Freedom Wi-Fi
Freedom Wi-Fi, customers get exclusive access to over 300,000 Wi-Fi hotspots across Western Canada.
12. Samsung Galaxy Tab A & Promo Tablet 15 Plan
The Samsung Galaxy Tab A and Promo Tablet 15 plan are available for a limited time and are subject to change or cancellation without notice. ⧖ To save $279 on the Samsung Galaxy Tab A, you must activate a new Postpaid line on the Promo Tablet 15 plan, along with a $0 Monthly MyTab Charge on a 24-month services agreement, at a participating Freedom Mobile retail location. Early cancellation fees apply. If you migrate from the Promo Tablet 15 plan to another plan within 24 months, Freedom Mobile reserves the right to either charge you a fee equal to all, or a prorated part, of the $279 in savings received, or move you back to the Promo Tablet 15 plan. ᚖ To be eligible for the Promo Tablet 15 plan, with a recurring rate plan charge of $15 per month, you must activate a Postpaid line with the Samsung Galaxy Tab A with MyTab on a 24 month services agreement. If any other device is activated with this plan, Freedom Mobile reserves the right to cancel your MyTab and/or move you to the Freedom 2GB plan. These offers may not be combined with any other in-market offer. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy, Internet Traffic Management Policy and Privacy Policy. © 2019 Samsung Electronics Canada Inc. All rights reserved. Samsung and Samsung Galaxy are trademarks or registered trademarks of Samsung Electronics Co. Ltd., used with permission. Screen image simulated.
13. Unlimited Talk
Big Gig Unlimited + Talk plans include unlimited incoming talk & outgoing Canada-wide talk from the Freedom or Nationwide networks to Canadian phone numbers only.
Big Gig Unlimited + Talk, Canada/U.S. plans include unlimited incoming talk & unlimited outgoing talk (to Canadian and U.S. numbers only) while in Canada (on the Freedom or Nationwide Networks) and while in the United States.
14. LG Velvet 5G Pre-order Offer
Valid from July 16, 2020 until August 6, 2020. While quantities last. Certain conditions apply. Product registration is required by September 30, 2020. Visit a Freedom Mobile location for details. Use your Visa Prepaid card anywhere Visa cards are accepted worldwide. The Visa card is issued by Peoples Trust Company pursuant to licence by Visa Int. Trademark of Visa International Service Association and used under licence by Peoples Trust Company. To view the full terms and conditions visit: https://www.freedommobile.ca/en-CA/lg-velvet-terms-and-conditions
16. Prepaid Limited Time Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. You'll receive a $60 Service Credit (a $5 monthly credit applied to your account for up to 12 months to a maximum of $60). The credits will start to be applied to your account as a top-up credit before tax on your 2nd top-up date. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. To be eligible for the promotion, you must activate a new Prepaid line on an Eligible Plan during the promotion period. Eligible plans are: Freedom Nationwide Talk + Text and Freedom Nationwide Talk + Text + 2GB. The promotion may not be combined with any other in-market offer, with the exception of Prepaid Bonus Data Offer and Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; or b) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. Movement between Eligible Plans will not result in the loss of the monthly discount. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
17. Motorola Edge+
Fastest speeds based on 5G data speeds, available with 5G service plan and 5G network coverage (available in certain areas in 2020, expanding after that). See carrier for details. Loudest audio based on internal testing of output and loudness, measured by decibel sound pressure levels against premium tier smartphones above $900, as of January 2020
18. Apple Watch Promo
Offer subject to change without notice. Available with eligible plans only. Apple Watch must be activated on the same account as your device. Once you activate your Apple Watch services, service will be $10/month per activated Apple Watch Line. A corresponding discount of $10/month for 3 months will be placed on the primary line connected to the Apple Watch.
19. Prepaid Device Offer
Prepaid Device Offer is available for a limited time at participating Freedom Mobile locations and is subject to change or cancellation without notice. You will receive up to $100 in service credits (a $5 monthly credit applied to your account for up to 20 months to a maximum of $100). The credits will start to be applied to your account as a top-up credit before tax on your 2nd top-up date. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. To be eligible for the promotion, you must activate a new Prepaid line on an Eligible Plan ($34+ plans after Digital Discount, with the exception of Big Gig Unlimited + Talk 20GB Special) and must purchase outright an Eligible Device (Alcatel 1X, Moto E) during the promotion period at a participating Freedom Mobile retail location. The promotion may not be combined with any other in-market offer, with the exception of Prepaid Bonus Data Offer and Digital Discount. The Alcatel 1X or Moto E must be used on the same line that receives the $5 discount for up to 20 months. Freedom reserves the right to remove the promotion from a customer’s account if they receive the discount but did not use the device. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; or b) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. Movement between Eligible Plans will not result in the loss of the monthly discount. Applicable taxes extra. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy. The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of, or are used under license by, Freedom Mobile Inc. Alcatel is a trademark of Nokia used under license by TCL Communication Technology Holdings Limited. 1X is a trademark of TCL Communication Technology Holdings Limited. © 2020 TCT Mobile Limited. All rights reserved. Moto branded products are designed and manufactured by or for Motorola Mobility LLC, a wholly owned subsidiary of Lenovo. MOTOROLA, the Stylized M Logo, MOTO and the MOTO family of marks are trademarks of Motorola Trademark Holdings, LLC.
20. Data By The Gig
Data By The Gig is $15 per 1GB of Fast LTE Data, valid for up to 30 days, and can be used on the Freedom or Nationwide networks.
21. Multiline Offer
The Multiline Offer is available for a limited time (subject to change or cancellation without notice) to new or existing customers who activate two or more new Postpaid lines at the same time, and on the same account, during the promotion period. You will receive either a $10 or $15 discount off the monthly price of new lines 2 through 5 on an "Eligible Plan" within one of two "Discount Tiers" (select in-market plans, with a recurring monthly rate plan charge of $55 to $70 after Digital Discount for $10 monthly discount, or $75 and up after Digital Discount for $15 monthly discount) for up to 24 months as long as you remain active, in good standing, and a minimum of two new lines on your account remain subscribed to an Eligible Plan within the same Discount Tier. A maximum of four lines per account are eligible for the discount, with the discount applying on new lines 2 through 5 only. Movement between Eligible Plans within the same Discount Tier will not result in the loss of the discount benefit. A line on your account will no longer be eligible for the promotion if you: a) change the rate plan on that line to a non-Eligible Plan; b) drop to less than two new qualifying lines on your account; or c) cancel a line. If you are not eligible for the promotion during any month, that discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. The promotion may not be combined with the Big Gig Unlimited + Talk 20GB Special plan or any other in-market offer, with the exception of Digital Discount, any in-market bonus data offers, and the Refer a Friend program. Applicable taxes extra.
22. Prepaid Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid line on the Freedom Nationwide Talk + Text + 2GB plan during the promotion period. You will receive an additional one (1) gigabyte of data per month as long as you remain active and in good standing on the Eligible Plan. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
