The Internet Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has established a mandatory code of conduct (Internet Code) for Internet service providers (ISPs) effective as of January 31, 2020. The Internet Code is designed to make it easier for Canadians to understand their Internet service contracts, to prevent bill shock, and to make it easier for Canadians to switch ISPs. It ensures customers benefit from increased clarity in their interactions with ISPs; from clearer prices, including for bundles, promotions, and time-limited discounts; and from increased clarity around data usage, service calls, outages, and disconnections. You can find more information regarding the Internet Code here: https://crtc.gc.ca/eng/internet/codesimpl.htm
A one-time connection fee of up to $30 will apply to each new line activation or phone upgrade in-store.
1. MyTab monthly payment required.
Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply.
All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
2. Applicable taxes extra.
3. Digital Discount
Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an “Eligible Plan” (Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Big Gig Unlimited + Talk 30GB +5GB Canada-U.S., Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Freedom Data Plan 1GB, Freedom 250MB/500MB/2GB/5GB, Promo Freedom 6GB, Freedom Nationwide Talk/Talk + Text, or Promo Freedom Nationwide Talk + Text + 1.5GB plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your Eligible Plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between Eligible Plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-Eligible Plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra.
All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy located at freedommobile.ca. © Samsung Galaxy Note20 Ultra 5G is a registered trademark of Samsung Electronics Co, Ltd. Screen images simulated. The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of Freedom Mobile Inc.
4. Big Gig Unlimited Plans Data Policy
Freedom Mobile’s Big Gig Unlimited data plans include (depending on your selected plan) from 10GB to 25GB of Fast LTE (full-speed) data on the Freedom Network, as well as from 500MB to 2GB of Fast LTE (full-speed) data on the Freedom Nationwide Network (see freedommobile.ca/ coverage). Freedom Mobile’s Big Gig Unlimited data Canada-U.S. plans include (depending on your selected plan) from 10GB to 30GB of Fast LTE (fullspeed) data on the Freedom Network, as well as from 3GB to 5GB of Fast LTE (full-speed) data on the Freedom Nationwide Network or in the U.S. Once your Fast LTE (full-speed) allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network or, in the case of the Big Gig Unlimited data Canada-U.S. plan, in the U.S. – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the Fast LTE (full-speed) allotment included in your plan, at which point you may choose to purchase a Fast LTE (full-speed) add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
6. Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new line, or complete a hardware upgrade, during the promotion period. “Eligible Plans” for each bonus data amount are:
1GB Bonus: Promo Freedom 1GB plan
10GB Bonus: Freedom 1GB, Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., and Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S plans.
2GB Bonus + 10GB Bonus: Freedom 2GB plan
3GB Bonus + 10GB Bonus: Freedom 5GB, or Promo Freedom 3GB/6GB plans
You will receive the additional data every month as long as you remain active and in good standing on an Eligible Plan for that bonus data amount. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
7. Phone + Tablet Offer
The Phone + Tablet Offer is available for a limited time, or while quantities last, at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must: a) activate a new service or upgrade your phone with MyTab for 24 months on a current in-market $45/month (after Digital Discount) or higher plan and b) activate a new service on a ZTE Grand X View 4 tablet with a $0/mo. MyTab for 24 months, along with the Promo Tablet 15 plan, which includes 4GB of Freedom Network Data per month. Both the phone with MyTab and the ZTE Grand X View 4 tablet must be activated on the same account on the same day, each on a 24 month services agreement. You’ll receive $120 in service credits applied as a $5 monthly credit on your account for up to 24 months to a maximum of $120 to offset the regular $15/month price of the Promo Tablet 15 plan. The credits will start to be applied to your account as a bill adjustment before tax on your 2nd bill. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, Digital Discount, the Refer a Friend program, or MyTab offers. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. Your service will no longer be eligible for the promotion if you: a) downgrade your phone rate plan to a non-eligible plan; b) return either the phone with MyTab or the ZTE Grand X View 4 tablet, or c) port either number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. $312 in savings based on activating a new Postpaid line on the Promo Tablet 15 plan, along with a ZTE Grand X View 4 tablet with a $0 Monthly MyTab Charge on a 24-month services agreement ($192 in savings based on Regular Selling Price) and the $120 in service credits applied as a $5 monthly credit on your account for up to 24 months to a maximum of $120 to offset the regular $15/month price of the Promo Tablet 15 plan. Early cancellation fees apply. If you migrate from the Promo Tablet 15 plan to another plan within 24 months, Freedom Mobile reserves the right to either charge you a fee equal to all, or a prorated part, of the $192 in savings received, or move you back to the Promo Tablet 15 plan.
8. Map is not an accurate depiction of Wi-Fi coverage.
Actual coverage may vary.
9. Absolute Zero Phones
Absolute Zero phones are available for $0 upfront with a $0 Monthly MyTab Charge and $0 extra after two years. Requires 24 month services agreement. On select plans only. The promotion is not compatible with any percentage discount offers. See freedommobile.ca/MyTab for more details.
10. Pay Per Use Charges
Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.
11. Freedom Wi-Fi
Freedom Wi-Fi, customers get exclusive access to over 300,000 Wi-Fi hotspots across Western Canada.
12. Diwali Offer
Offer is subject to change or cancellation without notice. To be eligible for the offer, you must activate a new postpaid line on an in-market $40+ plan that includes unlimited talk, after Digital Discount; excludes the Big Gig Unlimited 10 GB plan (an “Eligible Plan”). A monthly allotment of 500 international long-distance minutes to India will be applied to your account for six months. The 500 international long-distance minutes to India can be used in Freedom Nationwide. To receive the offer, you must remain an active subscriber on an Eligible Plan. The offer will be applied to your account immediately following activation. Any unused portion of your monthly 500 international long distance minutes to India will not carry forward to the next month, and will not be applicable to any service other than international long distance calls to India. Learn more at https://www.freedommobile.ca/plans-and-devices/special-offers. For Digital Discount program details, visit freedommobile.ca/digitaldiscount. Fair Usage policy and additional terms and conditions apply. Applicable taxes extra. The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of, or are used under license by, Freedom Mobile Inc.
13. Unlimited Talk
Big Gig Unlimited + Talk plans include unlimited incoming talk & outgoing Canada-wide talk from the Freedom or Nationwide networks to Canadian phone numbers only.
Big Gig Unlimited + Talk, Canada/U.S. plans include unlimited incoming talk & unlimited outgoing talk (to Canadian and U.S. numbers only) while in Canada (on the Freedom or Nationwide Networks) and while in the United States.
16. Prepaid Limited Time Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. You'll receive a $60 Service Credit (a $5 monthly credit applied to your account for up to 12 months to a maximum of $60). The credits will start to be applied to your account as a top-up credit before tax on your 2nd top-up date. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. To be eligible for the promotion, you must activate a new Prepaid line on an Eligible Plan during the promotion period. Eligible plans are: Freedom Nationwide Talk + Text, Promo Freedom Nationwide Talk + Text + 1.5GB and Freedom Nationwide Talk + Text + 2GB. The promotion may not be combined with any other in-market offer, with the exception of Prepaid Bonus Data Offer and Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; or b) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. Movement between Eligible Plans will not result in the loss of the monthly discount. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
18. Apple Watch Promo
Offer subject to change without notice. Available with eligible plans only. Apple Watch must be activated on the same account as your device. Once you activate your Apple Watch services, service will be $10/month per activated Apple Watch Line. A corresponding discount of $10/month for 3 months will be placed on the primary line connected to the Apple Watch.
20. Data By The Gig
Data By The Gig is $15 per 1GB of Fast LTE Data, valid for up to 30 days, and can be used on the Freedom or Nationwide networks.
22. Prepaid Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid line on the Freedom Nationwide Talk + Text + 2GB plan during the promotion period. You will receive an additional one (1) gigabyte of data per month as long as you remain active and in good standing on the Eligible Plan. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
