The Internet Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has established a mandatory code of conduct (Internet Code) for Internet service providers (ISPs) effective as of January 31, 2020. The Internet Code is designed to make it easier for Canadians to understand their Internet service contracts, to prevent bill shock, and to make it easier for Canadians to switch ISPs. It ensures customers benefit from increased clarity in their interactions with ISPs; from clearer prices, including for bundles, promotions, and time-limited discounts; and from increased clarity around data usage, service calls, outages, and disconnections. You can find more information regarding the Internet Code here: https://crtc.gc.ca/eng/internet/codesimpl.htm
1. MyTab monthly payment required.
Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply.
All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
*MyTab monthly payment required for 24 months. Conditions apply.
2. Applicable taxes extra.
3. Digital Discount
Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an “Eligible Plan” (Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Big Gig Unlimited + Talk 30GB +5GB Canada-U.S., Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Freedom Data Plan 1GB, Freedom 250MB/500MB/2GB/5GB, Promo Freedom 6GB, Freedom Nationwide Talk/Talk + Text, or Promo Freedom Nationwide Talk + Text + 1.5GB plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your Eligible Plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between Eligible Plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-Eligible Plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy.
4. Big Gig Unlimited Plans Data Policy
Freedom Mobile’s Big Gig Unlimited data plans include (depending on your selected plan) from 10GB to 25GB of Fast LTE (full-speed) data on the Freedom Network, as well as from 500MB to 2GB of Fast LTE (full-speed) data on the Freedom Nationwide Network (see freedommobile.ca/ coverage). Freedom Mobile’s Big Gig Unlimited data Canada-U.S. plans include (depending on your selected plan) from 10GB to 30GB of Fast LTE (fullspeed) data on the Freedom Network, as well as from 3GB to 5GB of Fast LTE (full-speed) data on the Freedom Nationwide Network or in the U.S. Once your Fast LTE (full-speed) allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network or, in the case of the Big Gig Unlimited data Canada-U.S. plan, in the U.S. – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the Fast LTE (full-speed) allotment included in your plan, at which point you may choose to purchase a Fast LTE (full-speed) add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
5. Bring Your Own Phone Service Credit Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new line during the promotion period. Eligible plans for each service credit offer are:
$120 Service Credit: Postpaid or Prepaid Freedom 5GB, Promo Freedom 6GB, Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB and Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., and Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S plans.
The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, and the Refer a Friend program. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
You'll receive:
$120 Service Credit: A $10 monthly credit applied to your account for up to 12 months to a maximum of $120
The credits will start to be applied to your account as a top-up credit before tax on your 2nd top-up date (for Prepaid customers), or as a bill adjustment before tax on your 2nd bill (for Postpaid customers). The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
6. Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid or Postpaid line, or complete a hardware upgrade, during the promotion period. “Eligible Plans” for each bonus data amount are:
3GB: Freedom 2GB, or Promo Freedom 3GB plans
4GB: Freedom 5GB, or Promo Freedom 6GB plans
You will receive an additional three (3) or four (4) gigabytes of data per month as long as you remain active and in good standing on an Eligible Plan for that bonus data amount. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy .
7. Data Packages
Packages are valid for the duration purchased, after which any unused data is forfeited. Only Customers with access to data within their rate plan, either through pay per use or a rate plan data allotment (for example 8GB rate plan), are eligible to purchase the package.
8. Map is not an accurate depiction of Wi-Fi coverage.
Actual coverage may vary.
9. Absolute Zero Phones
Absolute Zero phones are available for $0 upfront with a $0 Monthly MyTab Charge and $0 extra after two years. Requires 24 month services agreement. On select plans only. The promotion is not compatible with any percentage discount offers. See freedommobile.ca/MyTab for more details.
10. Family Day Offer
This offer is available for a limited time (subject to change or cancellation without notice) to new or existing customers who activate two or more Postpaid lines at the same time, and on the same account, during the promotion period.
You will receive either a $10 or $15 discount off the monthly price of an "Eligible Plan" within one of two "Discount Tiers" (current in-market plans with a recurring monthly rate plan charge of $55 to $70 after Digital Discount for $10 monthly discount, or $75 and up after Digital Discount for $15 monthly discount) for up to 24 months as long as you remain active, in good standing, and a minimum of two new lines on your account remain subscribed to an Eligible Plan within the same Discount Tier. A maximum of five lines per account are eligible for the discount.
Movement between Eligible Plans within the same Discount Tier will not result in the loss of the discount benefit. A line on your account will no longer be eligible for the promotion if you:
a) change the rate plan on that line to a non-Eligible Plan;
b) drop to less than two qualifying lines on your account; or
c) cancel your line.
If you are not eligible for the promotion during any month, that discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. The promotion may not be combined with any other in-market offer, with the exception of Digital Discount, any in-market bonus data offers, and the Refer a Friend program. Applicable taxes extra.
All services subject to Freedom Mobile's Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy. The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of, or are used under license by, Freedom Mobile Inc.
11. One Month of Visual Voicemail Free
The One Month Trial of Visual Voicemail offer is available for a limited time and is subject to change or cancellation without notice. Visual Voicemail is only available to iPhone customers that subscribe to a plan with data allotment. You will receive a one-time $4 credit for the first full month of your Visual Voicemail subscription, which will appear in your monthly bill. To be eligible to receive the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be subscribed to a Prepaid or Postpaid line that is compatible with Visual Voicemail, (ii) subscribe to Visual Voicemail, and (iii) redeem the One Month Trial of Visual Voicemail promo code VVM_TRIAL through your My Account or at a Freedom Mobile retail location. The promo code can only be applied once to each eligible line. After your first full month of Visual Voicemail has completed, you will be charged the monthly reccurring rate of $4 for Visual Voicemail unless you unsubscribe to the service. Your service will no longer be eligible for the discount if during the promotion period you (a) change your rate plan to a non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.
12. Samsung Galaxy Tab A & Promo Tablet 15 Plan
The Samsung Galaxy Tab A and Promo Tablet 15 plan are available for a limited time and are subject to change or cancellation without notice. ⧖ To save $279 on the Samsung Galaxy Tab A, you must activate a new Postpaid line on the Promo Tablet 15 plan, along with a $0 Monthly MyTab Charge on a 24-month services agreement, at a participating Freedom Mobile retail location. Early cancellation fees apply. If you migrate from the Promo Tablet 15 plan to another plan within 24 months, Freedom Mobile reserves the right to either charge you a fee equal to all, or a prorated part, of the $279 in savings received, or move you back to the Promo Tablet 15 plan. ᚖ To be eligible for the Promo Tablet 15 plan, with a recurring rate plan charge of $15 per month, you must activate a Postpaid line with the Samsung Galaxy Tab A with MyTab on a 24 month services agreement. If any other device is activated with this plan, Freedom Mobile reserves the right to cancel your MyTab and/or move you to the Freedom 2GB plan. These offers may not be combined with any other in-market offer. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy, Internet Traffic Management Policy and Privacy Policy. © 2019 Samsung Electronics Canada Inc. All rights reserved. Samsung and Samsung Galaxy are trademarks or registered trademarks of Samsung Electronics Co. Ltd., used with permission. Screen image simulated.
13. Unlimited Talk
Big Gig Unlimited + Talk plans include unlimited incoming talk & outgoing Canada-wide talk from the Freedom or Nationwide networks to Canadian phone numbers only.
Big Gig Unlimited + Talk, Canada/U.S. plans include unlimited incoming talk & unlimited outgoing talk (to Canadian and U.S. numbers only) while in Canada (on the Freedom or Nationwide Networks) and while in the United States.
15. Samsung Tablet Offer
Offer is available for a limited time, or while quantities last, at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must: a) activate a new service or upgrade your phone to any Samsung phone with MyTab on a current in-market $60/month (after Digital Discount) or higher plan and b) activate a new service on a Samsung Galaxy Tab A 8 LTE tablet with MyTab, along with the Promo Tablet 15 plan. Both the Samsung phone and Samsung Galaxy Tab A 8 LTE tablet must be activated on the same account on the same day, on a 24 month services agreement. Eligible plans to activate with the Samsung phone are: Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Promo Big Gig Unlimited + Talk 11GB/16GB/20GB and Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S. You’ll receive $180 in service credits applied as a $15 monthly credit on your account for up to 12 months to a maximum of $180 to offset the $15/month price of the Promo Tablet 15 plan. The credits will start to be applied to your account as a bill adjustment before tax on your 2nd bill. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, Digital Discount, the Refer a Friend program, or MyTab offers. For Digital Discount program details, visit freedommobile.ca/digitaldiscount. Your service will no longer be eligible for the promotion if you: a) downgrade your phone rate plan to a non-eligible plan; b) return either the Samsung phone or Samsung Galaxy Tab A 8 LTE tablet, or c) port either number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. Applicable taxes extra. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. For Big Gig Unlimited plans Terms & Conditions, visit freedommobile.ca
16. Prepaid Limited Time Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. $19 is based on a $29 plan, less the $5 Digital Discount and the $5 discount for up to 12 months. To be eligible for the promotion, you must activate a new Prepaid line on an Eligible Plan during the promotion period. Eligible plans are: Freedom Nationwide Talk + Text, Promo Freedom Nationwide Talk + Text + 1.5GB and Freedom Nationwide Talk + Text + 2GB. The promotion may not be combined with any other in-market offer, with the exception of Prepaid Bonus Data Offer, Prepaid $19 Bonus Savings and Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; or b) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable. Movement between Eligible Plans will not result in the loss of the monthly discount. You'll receive a $60 Service Credit (a $5 monthly credit applied to your account for up to 12 months to a maximum of $60). The credits will start to be applied to your account as a top-up credit before tax on your 2nd top-up date. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
17. Double Data Offer
Double Your Data offer is available for a limited time and is subject to change or cancellation without notice. Offer is available for new activations only and includes either 250MB (on the Postpaid Freedom 250MB plan), 500MB (on the Postpaid Freedom 500MB plan), or 1GB (on the Postpaid Freedom 1GB plan) of Bonus Freedom Network data per month for 24 months. Bonus Freedom Network data will remain on your account for up to 24 months or for as long as you remain an active customer in good standing on the original plan that you activated on, whichever comes first. After activation, if you change your plan, your bonus data will drop off and will not be reinstated.
19. Prepaid Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid line on the Freedom Nationwide Talk + Text + 2GB plan during the promotion period. You will receive an additional one (1) gigabyte of data per month as long as you remain active and in good standing on the Eligible Plan. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
20. Prepaid $19 Bonus Savings
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. A $19 service credit will be added to your account in the second month. To be eligible for the offer, you must sign up for the Promo Freedom Nationwide Talk + Text + 1.5GB plan during the promotion period. The promotion may not be combined with any other in-market offer, with the exception of Prepaid Limited Time Offer and Digital Discount. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
