The Internet Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has established a mandatory code of conduct (Internet Code) for Internet service providers (ISPs) effective as of January 31, 2020. The Internet Code is designed to make it easier for Canadians to understand their Internet service contracts, to prevent bill shock, and to make it easier for Canadians to switch ISPs. It ensures customers benefit from increased clarity in their interactions with ISPs; from clearer prices, including for bundles, promotions, and time-limited discounts; and from increased clarity around data usage, service calls, outages, and disconnections. You can find more information regarding the Internet Code here: https://crtc.gc.ca/eng/internet/codesimpl.htm
A one-time connection fee of up to $45 will apply to each new line or device activation/upgrade.
1. MyTab monthly payment required.
Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply. For TradeUp, additional savings are contingent on return of device in eligible condition within month 24.
All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service, Fair Usage Policy and Privacy Policy.
2. Applicable taxes extra.
3. Digital Discount
Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an “Eligible Plan” (Big Gig Unlimited 10GB, Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB, Big Gig Unlimited + Talk 10GB +3GB Canada-U.S., Big Gig Unlimited + Talk 30GB +5GB Canada-U.S., Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Freedom Data Plan 1GB, Freedom 250MB/500MB/2GB/5GB, Promo Freedom 6GB, Freedom Nationwide Talk/Talk + Text, Promo Freedom Nationwide Talk + Text + 1.5GB, or Big Gig Unlimited + Talk 20GB Special plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your Eligible Plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between Eligible Plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-Eligible Plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy.
4. Big Gig Unlimited Plans Data Policy
Freedom Mobile’s Big Gig Unlimited data plans include (depending on your selected plan) from 10GB to 25GB of Fast LTE (full-speed) data on the Freedom Network, as well as from 500MB to 2GB of Fast LTE (full-speed) data on the Freedom Nationwide Network (see freedommobile.ca/ coverage). Freedom Mobile’s Big Gig Unlimited data Canada-U.S. plans include (depending on your selected plan) from 10GB to 30GB of Fast LTE (fullspeed) data on the Freedom Network, as well as from 3GB to 5GB of Fast LTE (full-speed) data on the Freedom Nationwide Network or in the U.S. Once your Fast LTE (full-speed) allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network or, in the case of the Big Gig Unlimited data Canada-U.S. plan, in the U.S. – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the Fast LTE (full-speed) allotment included in your plan, at which point you may choose to purchase a Fast LTE (full-speed) add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
5. Home Internet Offer
Limited time offer. Offer is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the promotion, you must activate a new Freedom Home Internet service during the promotion period. Freedom Home Internet is not available in all regions. Connection speeds may vary based on modem equipment, client device capability, building wiring, internet traffic and environmental conditions. "Up to" speeds are based on optimal conditions. All Freedom Home Internet services are subject to our Home Internet Terms of Service, Home Internet Acceptable Use Policy and Privacy Policy.
6. Bonus Data Offer
The promotion is available for a limited time to eligible new and existing customers at participating Freedom Mobile retail locations or through online live chat, and is subject to change or cancellation without notice. The promotion is not available to existing customers who upgrade their phone through My Account. To be eligible for the promotion, you must activate a new line, or complete a hardware upgrade, during the promotion period. “Eligible Plans” for each bonus data amount are:
500MB Bonus: Freedom 500MB plan.
2GB Bonus: Promo Freedom 1GB plan.
5GB Bonus: Freedom 1GB plan.
8GB Bonus: Freedom 2GB plan.
9GB Bonus: Promo Freedom 3GB plan.
15GB Bonus: Big Gig Unlimited + Talk 15GB, and Big Gig Unlimited + Talk 10GB plans.
20GB Bonus: Promo Big Gig Unlimited + Talk 20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., and Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S plans.
24GB Bonus: Promo Big Gig Unlimited + Talk 16GB plan.
You will receive the additional data every month as long as you remain active and in good standing on an Eligible Plan for that bonus data amount. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
8. Bring Your Own Phone Service Credit Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations or through online chat, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Postpaid line during the promotion period. Eligible plans for each service credit offer are:
$120 Service Credit ($5 x 24 months): Big Gig Unlimited + Talk 15GB Select, Big Gig Unlimited + Talk 10GB/12GB/15GB, Promo Big Gig Unlimited + Talk 11GB/16GB/20GB, Big Gig Unlimited + Talk 10GB + 3GB Canada-U.S., or Big Gig Unlimited + Talk 30GB + 5GB Canada-U.S. plans.
The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, and the Refer a Friend program. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
You'll receive:
$120 Service Credit: A $5 monthly credit applied to your account for up to 24 months to a maximum of $120.
The credits will start to be applied to your account as a bill adjustment before tax on your 2nd bill (for Postpaid customers). The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
9. Absolute Zero Phones
Absolute Zero phones are available for $0 upfront with a $0 Monthly MyTab Charge and $0 extra after two years. Requires 24 month services agreement. On select plans only. The promotion is not compatible with any percentage discount offers. See freedommobile.ca/MyTab for more details.
10. Pay Per Use Charges
Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.
11. Freedom Wi-Fi
Freedom WiFi, customers get exclusive access to over 300,000 WiFi hotspots across Western Canada.
12. 10GB Extra Data Offer
To get the 10GB of Extra Data, you must activate a new Prepaid line on an “Eligible Plan” (with a monthly recurring charge of $24 per month or higher with Digital Discount). The data is only available to be used on the Freedom Network. Bonus 10GB of data will only be used after you have used up the data in your rate plan each month and, once the total 10GB of bonus data is depleted, it will not be replenished. The bonus data will remain available on your account for as long as you remain an active customer in good standing on an Eligible Plan. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
13. Unlimited Talk
Big Gig Unlimited + Talk plans include unlimited incoming talk & outgoing Canada-wide talk from the Freedom or Nationwide networks to Canadian phone numbers only.
Big Gig Unlimited + Talk, Canada/U.S. plans include unlimited incoming talk & unlimited outgoing talk (to Canadian and U.S. numbers only) while in Canada (on the Freedom or Nationwide Networks) and while in the United States.
14. Visual Voicemail One Month Trial
The One Month Trial of Visual Voicemail offer is available for a limited time and is subject to change or cancellation without notice. The Visual Voicemail add-on is only available to customers that subscribe to a plan with data allotment and are on a compatible device. For more details, click here. You will receive a one-time $4 credit for the first full month of your Visual Voicemail subscription, which will appear in your monthly bill. To be eligible to receive the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be subscribed to a plan and on a device that is compatible with the Visual Voicemail add-on, as outlined above, and (ii) subscribe to Visual Voicemail. The promotion can only be applied once to each eligible line. After your first full month of Visual Voicemail has completed, you will be charged the monthly reccurring rate of $4 for Visual Voicemail unless you unsubscribe to the service. Your service will no longer be eligible for the discount if during the promotion period you (a) change your rate plan to a non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, Fair Usage Policy and Privacy Policy.
15. Freedom Home Internet
Offer is subject to change or cancellation without notice. Applicable taxes extra. To be eligibile for Freedom Home Internet, customers must reside at an eligible residential address. Must maintain eligibility throughout the term otherwise an additional standalone service charge may apply to your Freedom Home Internet service. Regular rates apply after any promotional period and are subject to change. Taxes extra. Freedom Home Internet is not available in all regions. Connection speeds may vary based on modem equipment, client device capability, building wiring, internet traffic and environmental conditions. "Up to" speeds are based on optimal conditions. Mobile wireless plan speeds reduced after Fast LTE amounts. All Freedom Home Internet services are subject to our Home Internet Terms of Service, Home Internet Acceptable Use Policy and Privacy Policy.
16. Lunar New Year
Offer is available for a limited time and are subject to change or cancellation without notice. Applicable taxes extra. An international long-distance add-on will be added to your account at $5/month. You will receive a $5 discount of the monthly price of the add-on for 8 months as long as you remain active, in good standing, subscribed to an Eligible Plan and subscribed to the $5/month add-on. With the $5 add-on, you will receive 888 long-distance minutes per month for calling to China, Hong Kong, Singapore, Taiwan, and Malaysia. The 888 long-distance minutes can be used on the Freedom and Nationwide networks. Any unused portion of your monthly 888 international long-distance minutes will not carry forward to the next month. To be eligible for 8 months free on the $5 add-on, you must activate a new line on an Eligible Plan (in-market $35+ plans after Digital Discount, except for the Big Gig Unlimited 10GB plan). All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
17. Prepaid Limited Time Offer
Offer is available for a limited time and is subject to change or cancellation without notice. To be eligible for the $5 discount for 12 months, you must activate a new Prepaid line on an Eligible Plan (Promo Freedom Nationwide Talk + Text + 1.5GB, or Freedom Nationwide Talk + Text + 2GB). The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $5 discount of the monthly price of the plan for 12 months as long as you remain active, in good standing, and subscribed to an eligible plan. The promotion may not be combined with any other in-market offer, with the exception of Digital Discount. All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy, and Privacy Policy.
18. Apple Watch Promo
Offer subject to change without notice. Available with eligible plans only. Apple Watch must be activated on the same account as your device. Once you activate your Apple Watch services, service will be $10/month per activated Apple Watch Line. A corresponding discount of $10/month for 3 months will be placed on the primary line connected to the Apple Watch.
19. Samsung Phone + Tablet Offer
Offer is available for a limited time, or while quantities last, at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must: a) activate a new service or upgrade your phone to an Eligible Samsung Phone with MyTab on a current in-market $40/month (after Digital Discount) or higher plan and b) activate a new service on a Samsung Galaxy Tab A7 Lite tablet with MyTab, along with the Promo Tablet 15 plan. Both the Eligible Samsung Phone and Samsung Galaxy Tab A7 Lite tablet must be activated on the same account on the same day, each on a 24 month services agreement. Eligible Samsung Phones are limited to: Samsung Galaxy A12, Samsung Galaxy A32 5G, Samsung Galaxy A52 5G, Samsung Galaxy S20FE 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy Z Flip3 5G, and Samsung Galaxy Z Fold3 5G. You’ll receive $90 in service credits applied as a $15 monthly credit on your account for up to 6 months to a maximum of $90 to offset the $15/month price of the Promo Tablet 15 plan. The credits will start to be applied to your account as a bill adjustment before tax on your 2nd bill. The credits will be applied as long as your account is in good standing (not suspended or cancelled) and as long as you continue to be eligible. The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, Digital Discount, the Refer a Friend program, or select service credit offers. MyTab Additional Terms of Service apply - see freedommobile.ca/MyTab. Your service will no longer be eligible for the promotion if you: a) downgrade your phone rate plan to a non-eligible plan; b) return either the Eligible Samsung Phone or Samsung Galaxy Tab A7 Lite tablet, or c) port either number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
20. Data By The Gig
Purchase Fast LTE Data when you need it. To purchase, visit My Account.
21. $20/3GB Add-a-Line Promotion
Offer is are subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the $20 add-a-line offer, you must activate a new additional Prepaid or Postpaid line on the Promo Freedom 3GB Additional Line plan on a new or existing Freedom Mobile account that has at least one other existing line on a $25/mo. or more plan (before Digital Discount). You are only eligible to add this plan to one line per account. You will no longer be eligible for this plan if you a) no longer have at least one other line on your account on a plan with a minimum monthly recurring charge of $25/mo. (before Digital Discount), b) the total number of lines on your account drops to a number lower than the total number of lines on your account as of November 22, 2021, c) port your number away from Freedom Mobile, d) cancel your line, or e) have an account that is no longer in good standing. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy, Internet Traffic Management Policy and Privacy Policy.
22. Prepaid Bonus Data Offer
The promotion is available for a limited time and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid line on the Freedom Nationwide Talk + Text + 2GB plan during the promotion period. You will receive an additional one (1) gigabyte of data per month as long as you remain active and in good standing on the Eligible Plan. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
23. Add-a-Line Offer
The Add-a-Line Offer is available to new or existing customers who activate one or more additional Postpaid lines on their account on or after March 23, 2021. You will receive either a $5/mo. discount per new additional line off the monthly price of an eligible in-market plan with a recurring monthly rate plan charge of $40 to $70 (after Digital Discount) for up to 24 months as long as you remain active, in good standing, and remain subscribed to an eligible in-market plan with a recurring monthly rate plan charge of $40 to $70 (after Digital Discount). The credits will start to be applied to your account as a bill adjustment before tax within 30 days of activation. A maximum of five lines per account are eligible for the discount. A line on your account will no longer be eligible for the promotion if you: a) change the rate plan on that line to a non-Eligible Plan; b) cancel any line on your account that was already active prior to the start of the promotion on March 23, 2021, or c) cancel your line. If you are not eligible for the promotion during any month, that discount will be entirely forfeited and cannot be made up. The Add-a-Line Offer may not be combined with any other in-market offer, with the exception of any qualifying Bonus Data offers, Digital Discount, and select Service Credit offers.
24. MADE FOR FANS OF EPIC - Samsung Galaxy S21 FE Trade-in Event
Offer available for a limited time only at select stores to eligible customers on approved credit and while supplies last. This offer is subject to change or cancellation without notice. Trade in offer is only valid on the purchase of Samsung Galaxy S21 FE 5G. Mobile Devices purchased must be activated on the Freedom Mobile network on a 24-month services agreement and on a minimum $50+ (after Digital Discount) plan. Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. The $150 bonus value is available to customers as a MyTab Bonus savings for those who trade in any eligible phone. The total value of trade-in credit depends on the phone condition. MyTab Bonus Savings are applied after taxes and at the time of purchase on the price of the Samsung Galaxy S21 FE 5G. The MyTab Bonus Savings will be applied against the upfront cost or the MyTab charge of the phone and following the application of the phone value trade-in credit. Any unused portion of the MyTab Bonus Savings will be forfeited and may not be used towards the purchase of any other product or service and may not be redeemed for cash. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. Early cancellation fees apply. To receive the credit, the customer must remain in good standing. This offer cannot be combined with any other promotional service credit offer. If you downgrade from your plan within 24 months to a plan that is not eligible for a MyTab Savings discount, or to a plan that is only eligible for a lower MyTab Savings discount amount, then you will be charged a fee equal to all, or a prorated part, of the discount received. Offer can be combined with eligible TradeUp credit. TradeUp Additional Terms of Service apply – see freedommobile.ca/en-CA/tradeuptandc. Applicable taxes extra.
All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy located at freedommobile.ca. © Samsung Galaxy S21 FE 5G is a registered trademark of Samsung Electronics Co, Ltd. Screen images simulated. The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons, graphics are trademarks of Freedom Mobile Inc.
26. Certified Pre-Owned Phones
Savings based on CPO Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply.
SBE will provide limited warranty coverage up to 1 (one) year. Warranty coverage that is provided is for any functional defect found and does not cover any cosmetic related defects that can happen due to normal wear and tear or damages caused by the user. The customer is obligated to ship the device to SBE at their own volition and is responsible for the cost of shipping. SBE will cover the cost of the return of the shipment back to the customer. Any device found to be NFF (no fault found) or any customer induced damage (including but not limited to: physical damages to the device, liquid contamination of the device that would not be present had the device been used correctly by following) would be subjected to a quote and not covered by this limited warranty. If you are not satisfied, you can return your purchase for an exchange or refund, with the original sales receipt, within 15 days of purchase according to the conditions outlined here.
