Freedom Mobile is committed to enhancing the level of convenience to our customers by providing the following accessibility services.
The Wireless Code and CCT
Accessibility Text with 9-1-1 (T9-1-1)
Text with 9-1-1 (T9-1-1) has been available at Freedom Mobile since January 24, 2014 for deaf, deafened, hard of hearing or speech impaired (DHHSI) persons to communicate with 9-1-1 services using wireless-based text messaging. The T9-1-1 service must be activated in an area before with 9-1-1 centre upgrades, before it can be accessed so DHHSI persons should visit www.TextWith911.ca for more information about the initiative and to find out when the T9-1-1 service becomes available in their municipality or region.
A DHHSI person wanting the ability to use the service must register for it with their wireless service provider. Fill out the registration form and return to Freedom Mobile.
When a DHHSI person requires 9-1-1 services, they must first dial 911 on their cell phone. There is no need for them to speak as the 9-1-1 Call Taker will receive an indicator that tells them to communicate with the caller via text messaging. The 9-1-1 Call Taker then initiates text messaging with the caller to address the emergency. The initial call to 9-1-1 (without speaking) is required to initiate the T9-1-1 session as it establishes direct contact with the 9-1-1 Call Centre, provides the 9-1-1 Call Taker with the caller’s telephone number and the approximate location of the cell phone along with establishing a voice channel that enables the 9-1-1 Call Taker to hear any background noises that can be very helpful to assess the emergency and to provide enhanced 9-1-1 functions.
T9-1-1 is not available for everyone. Voice calling remains the best and most effective way to communicate with 9-1-1 services for a person that is not deaf, hard of hearing or with speech impairment. During an emergency, time is of the essence and speaking enables faster communication than texting, and there is a chance text messaging could be delayed.
The T9-1-1 service is free; however, an active wireless subscription and a compatible handset are required. The wireless user account (prepaid or postpaid) that you maintain with Freedom Mobile must always be in good standing in order to remain eligible to use the T9-1-1 service. User activities that result in a lapsed subscription or unsubscribing from Freedom Mobile will result in your loss of eligibility to use the T9-1-1 service.
One Touch m'Pop
One Touch OT-990
Alcatel PIXI 4
Ascend Mate 2
G Pad IV 8.0
Stylo II Plus
Stylo III Shiny Titan
Stylo III Plus
X Power 2
Stylo 3 Plus
Moto G 1st
Moto G 2nd
Moto G 3rd
Moto E 1st
Moto E 2nd
Moto X 2nd
Moto G Play
Moto G Plus
Moto X Play
Moto Z 2 Play
Galaxy S6 Edge
Galaxy S6 Edge Plus
Galaxy Note 2
Galaxy Note 3
Galaxy Note 4
Galaxy Note 5
Galaxy Note 8
Galaxy Ace 2 e
Galaxy Grand Prime
Galaxy S7 Edge
Galaxy S8 Plus
Xperia M4 Aqua
Xperia C5 Ultra
Xperia XA Ultra
Xperia C5 Ultra
Xperia XA1 Ultra
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
TTY is an operator service that allows people who are deaf, hard of hearing or speech impaired to place calls to standard telephone users via a keyboard or assistive device. To use TTY service, the device or phone needs to be hooked up to a phone or analog jack. Once the device is hooked up, simply dial 7-1-1 to get in touch with a representative. TTY service is free of charge to Freedom Mobile subscribers (subject to change). Only Freedom Mobile subscribers can dial 7-1-1 through our network. To see what devices support TTY visit a Freedom Mobile store or get further information at wirelessaccessibility.ca.
IP Relay service is a voice relay service provided to active Freedom Mobile customers who are registered IP Relay service users. Communication between the operator and IP Relay service happens over the Internet and is being relayed to the other party through usual voice call. This service enables faster communications with the relay operator and allows you to see more of the conversation on your computer screen. Calls to anywhere in Canada are free of charge (subject to change).
To start using the IP Relay service, Freedom Mobile subscribers must register by completing the application form (PDF). The application form can be submitted via one of the following options:
Mail: Freedom Mobile 200– 3671 Uptown Boulevard Victoria, B.C. V8Z 0B9
Freedom Mobile offers a credit for the visually impaired to cover the cost of 3 directory assistance calls per month. To qualify for this credit the visually impaired customer must activate a standard plan and phone the call centre by dialing 611 on their Freedom phone to have the credit applied to the account. An active wireless subscription and a compatible handset are required to have this service. The wireless user account (prepaid or postpaid) must always be in good standing in order to remain eligible for this credit. User activities that result in a lapsed subscription or unsubscribing from Freedom Mobile will result in loss of the eligibility for this credit.
Freedom Mobile offers a variety of plans with large amounts of data, picture and video messaging as well as unlimited global texting. You only pay for voice if, or when, you need it. This way there are no barriers for you to stream, snap, surf, post, upload, catch up with friend via videotelephony (e.g., FaceTime) or use critical assistive technologies on the go. Plus, there are no data overage fees on our Big Gig Data plans. Our Big Gig plans enable the use of Text-to-911, where available.
Freedom Mobile offers a variety of plans with large amounts of data, picture and video messaging as well as unlimited global texting. You only pay for voice if, or when, you need it. This way there are no barriers for you to stream, snap, surf, post, upload, catch up with friend via videotelephony (e.g., FaceTime) or use critical assistive technologies on the go. Plus, there are no data overage fees on our Big Gig Data plans. Our Big Gig plans enable the use of Text-to-911, where available
See all plans: https://www.freedommobile.ca/plans
Freedom Mobile will provide customers a copy of their contract, invoices and other information in an alternative format for people with disabilities upon request free of charge.
People with disabilities may require additional time to familiarize themselves with and integrate a new mobile device into existing and/or possibly new assistive technology and software. Freedom Mobile provides a 30-calendar-day trial period during which customers who self-identify as having a disability can cancel their contract without penalty. Mobile devices provided by Freedom that are in like-new condition, and which include the original packaging and receipt, may be returned to the original purchase location.
2. Applicable taxes extra.
3. Digital Discount
4. Big Gig Unlimited Plans Data Policy
Freedom Mobile’s Big Gig Unlimited data plans include (depending on your selected plan) from 10GB to 25GB of Fast LTE (full-speed) data on the Freedom Network, as well as from 500MB to 2GB of Fast LTE (full-speed) data on the Freedom Nationwide Network (see freedommobile.ca/network-coverage). Freedom Mobile’s Big Gig Unlimited data Canada-U.S. plan includes 30GB of Fast LTE (full-speed) data on the Freedom Network, as well as 5GB of Fast LTE (full-speed) data on the Freedom Nationwide Network or in the U.S. Once your Fast LTE (full-speed) allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on the Nationwide Network or, in the case of the Big Gig Unlimited data Canada-U.S. plan, in the U.S. – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the Fast LTE (full-speed) allotment included in your plan, at which point you may choose to purchase a Fast LTE (full-speed) add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
5. Bring Your Own Phone Service Credit Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Postpaid or Prepaid line during the promotion period. Eligible plans for each service credit offer are:
$60 Service Credit: Big Gig Unlimited 10GB or Freedom 5GB plans
$120 Service Credit: Big Gig Unlimited + Talk 10GB/12GB/15GB/25GB or Big Gig Unlimited + Talk 30B + 5GB Canada-U.S. plans
The promotion may not be combined with any other in-market offer, with the exception of any qualifying bonus data offers, Better Together Savings, and the Refer a Friend program. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
$60 Service Credit: A $5 monthly credit applied to your account for up to 12 months to a maximum of $60
$120 Service Credit: A $10 monthly credit applied to your account for up to 12 months to a maximum of $120
6. Bonus Data Offer
The promotion is available for a limited time at participating Freedom Mobile retail locations only, and is subject to change or cancellation without notice. To be eligible for the promotion, you must activate a new Prepaid or Postpaid line, or complete a hardware upgrade, during the promotion period. “Eligible Plans” for each Freedom Network bonus data amount are:
2GB: Big Gig Unlimited 10GB, or Big Gig Unlimited + Talk 10GB/11GB/12GB plans
3GB: Freedom 2GB/5GB plans
7. Data Packages
Packages are valid for the duration purchased, after which any unused data is forfeited. Only Customers with access to data within their rate plan, either through pay per use or a rate plan data allotment (for example 8GB rate plan), are eligible to purchase the package.
8. Map is not an accurate depiction of Wi-Fi coverage.
Actual coverage may vary. See map in Freedom Wi-Fi app for actual locations.
9. Absolute Zero Phones
Absolute Zero phones are available for $0 upfront with a $0 Monthly MyTab Charge and $0 extra after two years. Requires 24 month services agreement. On select plans only. The promotion is not compatible with any percentage discount offers. See freedommobile.ca/MyTab for more details.
10. Based on number of access points.
12. Samsung Galaxy Tab A & Promo Tablet 15 Plan
13. Unlimited Talk
Big Gig Unlimited + Talk plans include unlimited incoming talk & outgoing Canada-wide talk from the Freedom or Nationwide networks to Canadian phone numbers only.
Big Gig Unlimited + Talk, Canada/U.S. plans include unlimited incoming talk & unlimited outgoing talk (to Canadian and U.S. numbers only) while in Canada (on the Freedom or Nationwide Networks) and while in the United States.
14. Samsung Note 10+ Gift with Pre-Order
Galaxy Note10+ Gift with Pre-order Some conditions apply. Pre-order any Samsung Note 10+ (Model Code 887276347745, 887276362144, original price $1,460) from 4:30pm ET August 7th to 11:59pm ET August 22nd, 2019 and receive bonus Samsung Galaxy Buds – Black (Model Code 887276308050, original price $199.99). While quantities last. No rain checks. Limit of one (1) bonus Samsung Galaxy Buds per customer per cellphone pre-ordered. Pre-order of a Note 10+ must be made at an authorized Freedom store or through an online upgrade at Freedommobile.ca. Cannot be combined with any other offer or promotion. This promotion may be cancelled or changed without notice. The bonus Samsung Galaxy Buds will either be provided at the time of pick-up of your pre-ordered device or delivered to specified destination with online preorder upgrades.