About: Video Relay Services (VRS)


Video Relay Services (VRS) is a free service for deaf, hard of hearing or speech-impaired Canadians who use American Sign Language (ASL) or Langue des signes québécoise (LSQ) to communicate with voice telephone users.

Video Relay Service is a basic telecommunications service that enables people to communicate with voice telephone users.

The user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. VRS service is available 24 hours a day, 7 days a week.

Important: VRS availability may differ from Freedom Mobile’s support hours of operation.

How it Works

To register for VRS you must be deaf, hard of hearing or a speech-impaired Canadian who uses sign language. Hearing callers cannot register for Canada VRS apps. However, they may call registered customers.

Making a VRS Call

To get started you’ll need to create an account with Canada VRS. Register now. After registering with Canada VRS and receiving your 10-digit number, you are ready to make and receive calls. Youll have the option to make a VRS call in either ASL or LSQ using Canada VRS.

Learn more about making a VRS call.

Receiving a VRS Call

If you receive a VRS call, the operator will announce the VRS user with the description provided by the user. In cases where the VRS operator knows the VRS caller is misrepresenting themselves or is using VRS for unlawful purposes, they will not complete the call.

Learn more about receiving a VRS call.
For additional support in using VRS, please contact Canada VRS directly.

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Freedom Mobile and VRS

Freedom Mobile is committed to enhancing the level of convenience we provide our customers. Freedom customers can receive support via VRS operators.
Another great alternative is to connect with us effortlessly over messaging through your preferred platform. Contact us to get started.

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Emergency Services

Canada VRS offers 9-1-1 support across Canada in both ASL and LSQ. All 9-1-1 calls are treated as urgent and go directly to first place in the Canada VRS queue.

As Canada VRS is internet or data service based, emergency calls made via VRS may not properly connect. For example, if there is an internet or data service failure or if you lose electrical power. Also, your 9-1-1 call may not be routed correctly if you have not updated your physical location information.

If you experience a technical problem dialing 9-1-1 via Canada VRS, you may wish to try alternative services such as landline telephone with TTY, Text 9-1-1, Relay Services or IP Relay.

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If you don’t see your answer in our FAQ section, we’re here to help.