Having Trouble with Your Device?
All Freedom Mobile devices are covered by the manufacturer’s limited warranty, valid for one year from the date of purchase, when accompanied by the original sales receipt. The manufacturer’s limited warranty covers defects which meet the manufacturer’s requirements, a copy of which is available on the manufacturer’s website.
The manufacturer’s warranty excludes defects such as:
Accidental or physical damage
Unauthorized device alterations/modifications
Acts of nature outside of human control
If your device is deemed to be out-of-warranty, due to, but not limited to, the reasons listed above, or for being outside the warranty period, a diagnostics fee will apply. If you choose to accept the repair quote, a fee will not apply. All Freedom Mobile services are subject to our Terms of Service.
Need Help Troubleshooting Your Device?
Troubleshoot your device with the Freedom Device Care app, which allows you to easily scan your device to diagnose issues and find solutions, prior to looking into repair options. Visit our Freedom Device Care page for more information.