Announcement: Internet Code

Get an introduction to the Internet Code of Conduct ASL video series.

Terminology: Contracts and billing – getting started

Get an introduction to key Internet terms that are important for you to know about.

Terminology: Contracts and billing – fees

Learn about your responsibilities for paying applicable fees and charges based on service agreements.

Terminology: Contracts and billing – documents, policies and notifications

Learn about important information you’ll come across in relation to your Internet account.

Terminology: Networks

Learn about Internet networks, including, upload and download speeds and traffic management.

Terminology: Devices and Tech Support

Learn about tools you can use to get technical support, and find out about equipment and warranties.

The Internet Code and your rights as a consumer

Learn about your rights as defined in the Internet Code, and the benefits identified in the Internet Code.

Methods to manage data use

Learn about Internet data usage and steps you can take to manage your Internet data.