About: The TradeUp Program

Overview

Freedom Mobile’s TradeUp program offers customers the ability to activate or upgrade to the latest phones at a lower monthly cost.

How It Works

When you sign up for the TradeUp program, you will receive an upfront credit towards the cost of the eligible phone by agreeing to return the phone, based on our return criteria, at the end of the 24-month term. This upfront credit is called the TradeUp Return Value which reduces your monthly MyTab payment.

At the end of the 24-month term, you can either return your phone in good eligible condition or pay the TradeUp Return Value plus applicable taxes and keep your phone.

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Eligibility

To be eligible for the TradeUp program, you must:

  • Purchase an eligible TradeUp phone

  • Be on a minimum plan of $35.00/month (after Digital Discount and before taxes)

  • Be a Postpaid customer with an eligible credit limit

Important: Check the TradeUp program conditions before you downgrade to a plan below $35.00/month or port out. These actions may cause some or all of your MyTab balance and all the Return Value on the phone to charge out.

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Completing the TradeUp Program

To complete the TradeUp program, your Tradeup phone must be returned to the store in good working condition within month 24 of your term.

To complete a return, the phone must meet the following criteria:

  1. The phone must power on and navigate properly to the home screen.

  2. The phone must be able to accept and hold a charge.

  3. All passwords or access restrictions must be turned off or removed.

  4. The screen must function correctly and be undamaged (free of cracks, dark spots, blemishes, bruising or other damages).

  5. The rest of the TradeUp Phone must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.).

  6. All information must be wiped, and the TradeUp Phone must have the ability to perform a factory reset, so be sure to back it up. Refer to your device manufacturer’s user guide for more information on how to complete a factor reset on your phone:

Important: Your Freedom service must be active to complete the TradeUp return.

If the phone does not meet the return criteria or if you decide to keep the phone, the TradeUp Return value plus applicable taxes will be charged to your invoice.

Learn more about the TradeUp program.

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