YOUR SERVICE IS BIGGER, BETTER AND FASTER THAN EVER.
Freedom customers now have Nationwide Data & 5G.
WE PROMISED WE'D IMPROVE YOUR SERVICE,
AND WE MADE GOOD ON IT.
WE UPGRADED YOUR DATA BUCKET.
We’re committed to providing Canadians with affordable mobile service. All Freedom Mobile customers with recurring data on their line have their data bucket upgraded to include Freedom & Nationwide data that can be used across Canada, at no additional cost*! This is simply one of the latest ways we’re continuing to drive affordability for Canadians.
We texted each applicable line on your account with the specifics of this upgrade.
Is Nationwide enabled on your phone? Check your device settings and MyAccount. See how it’s done here.
WE CONNECTED YOU TO OUR NEW 5G NETWORK.
We’re excited to provide you with the latest technology at an affordable price. Freedom Mobile customers on $39+/mo. plans (after Digital Discount) now have access to 5G at no additional cost**!
We texted each applicable line on your account with the specifics of this upgrade and let you know if a free SIM upgrade was required.
Not sure if your phone and SIM are 5G ready? Check here.
Have a 5G phone and need a compatible SIM? Get your new complimentary SIM in-store or switch to eSIM in MyAccount today, learn more.
Nationwide & 5G FAQs
Everything you need to know about Data
The Freedom Nationwide portion of your plan refers to the voice, text, and data that's available to you whether you're on Freedom or Nationwide.
For example, if you have 10GB of Freedom Nationwide data, it's all yours to use across either Freedom or Nationwide.
Visit MyAccount to check your rate plan details and enable Nationwide.
When traveling outside our 'Freedom' network in Canada, you'll be connected to one of our partner networks and your phone will display 'Nationwide'. Many devices will also display “R” next to your signal strength to indicate that you are outside of the Freedom network.
Visit MyAccount to check your rate plan details and enable Nationwide. Check out our Coverage Map for additional details.
Most phones that are compatible with the Freedom network are also compatible with Nationwide. For the best experience, we recommend using a device that is VoLTE Roaming compatible.
To confirm if your device is compatible with VoLTE Roaming, check our Device Compatibility Tool.
For customers who have an existing Nationwide data allotment, we are working on combining all eligible customers data into a single data bucket of Freedom Nationwide. Not to worry, you’ll receive a text notifying you once the consolidation has been complete. We appreciate your patience as we work through these updates!
No changes are being made to your existing U.S. data allotment. You can continue to use your U.S. data the way you’ve been doing.
No. All Freedom mobile customers with monthly recurring data on their line will have their data bucket upgraded. This is simply one of the latest ways we’re continuing to drive affordability for Canadians.
Everything you need to know about 5G
5G is a whole new approach to wireless.
Every generation of wireless up until now has been about a person connecting through a device to talk, message, get information or be entertained.
Now, with 5G, for the first time, engineers have designed a technology that does everything that previous generations could do, and more.
5G is now available in select areas such as Greater Vancouver, Calgary, Edmonton, the GTA, Hamilton, London, and Windsor.
We're working hard to bring 5G service to more Canadians, in more places. Check out our growing 5G coverage.
5G is not currently available if you are using the service outside the Freedom network footprint in the Nationwide network or while roaming internationally.
5G will likely provide faster data speeds, lower latency, and increased capacity compared to previous generations. The exact speed of 5G can vary depending on various factors such as network infrastructure, frequency bands used, distance from the cell tower, location, signal and device.
Our coverage map is an approximation of our service availability. Just like with LTE and other wireless technologies, many factors determine whether 5G service is available within our specified coverage area, including infrastructure and landscape. We're working hard to make 5G available to more Canadians, in more places.
If you meet all the requirements for access to Freedom 5G then your device will connect to our 5G, LTE, Extended Range LTE, or 3G networks depending on your location.
5G is not currently available if you are on the Nationwide network or while roaming internationally.
Visit our Coverage Map to check if you are within our growing 5G service area.
5G is available to customers on a $39+/mo. plan** (after Digital Discount) that also meets the following requirements:
You’ll need a compatible 5G device with up-to-date software and 5G enabled in your device's settings. Check our Device Compatibility Tool for more details.
Make sure you’re in our 5G coverage area.
If your SIM card is not 5G compatible, you’ll need a newer SIM card (P6 or newer).
Learn how to confirm your SIM card version.
If you’ve been advised via text that your SIM card is incompatible with 5G, you can get a new 5G compatible SIM in-store or switch to an eSIM in MyAccount today.
If we’ve texted you to let you know that your SIM card is incompatible with 5G, you can transfer to an eSIM free of charge if you are on a compatible 5G device and eligible plan.
Before getting started we recommend:
Making sure your phone is compatible with eSIM, with fully up-to-date software. You’ll find information about eSIM compatibility in our Device Compatibility Tool.
Using a desktop to log in to MyAccount rather than your phone to complete your transfer to eSIM, because you’ll need your phone to scan a QR code.
Take the following steps once logged into MyAccount:
Select the correct phone number from the available options in My Phone Number dropdown.
Navigate to the Plan & Device section.
Click Manage SIM/eSIM.
Select between a Physical SIM or eSIM.
Enter the IMEI of your eSIM device and click Check Compatibility.
Accept the transfer of service to your new eSIM, by accepting your current SIM will become inactive. Click Confirm & Change SIM to proceed.
Scan the QR Code - the steps to scan the QR code will vary based on the device you are using. You will also need an internet connection on your eSIM compatible device to complete this step.
Important: You’ll need to follow the same steps above if you are moving from one eSIM device to a new eSIM device.
eSIM Setup via QR Code for iPhone
From the Home screen, tap Settings
Tap Cellular
Tap Add Cellular Plan
Scan the QR Code
Tap Add Cellular Plan
Tap Continue
Select your preferred line and tap Continue
Important: Freedom Mobile does not currently support eSIM Quick Transfer on iPhone.
eSIM Setup via QR Code for Stock Android
Open Settings
Tap Network & Internet
Tap Mobile Network
Tap + Add more
Tap Download a SIM instead
Tap Next
Scan the QR Code
Tap Activate
eSIM Setup via QR Code for Samsung
Open Settings
Tap Connections
Tap SIM Card Manage
Tap Add Mobile Plan
Tap Scan Carrier QR Code
Scan the QR code
Disclaimer: Your QR code is valid for one phone only and cannot be reused on additional phones. Freedom Mobile is not responsible for lost or stolen eSIM QR codes. Please keep a copy for your records. If you require a new eSIM or an additional printed QR code, charges may apply. eSIM is only supported on compatible phones that have been certified with Freedom Mobile and our manufacturer partners. eSIM QR codes may activate on unsupported phones.
We take the health and safety of all Canadians very seriously. Learn more about the safety of wireless technology including 5G.
To access Freedom Mobile’s 5G network, you’ll need to be using a 5G compatible device, have a 5G compatible SIM card (P6 or newer) and be within an area of our coverage where 5G is available.
Check our Device Compatibility Tool for a list of compatible devices. Want to upgrade to a 5G compatible phone? Check our latest devices.
Learn how to confirm your SIM card version.
To confirm you are within a 5G coverage area, check our Coverage Map.
5G speeds are faster than LTE, which means you may be able to stream higher quality videos and music that consume more data.
Check out Fair Usage Policy for more information about accessing data beyond your selected plan’s data allotment.
Our 5G phones and SIM cards are automatically set to prefer the 5G network. If you are in an area where 5G is not available, your device will transition seamlessly to our LTE network. Most devices allow you to manage your mobile network connectivity settings.
Learn how to change the setting on your device with our Device Guides.
3G, LTE (4G), and 5G are different generations of wireless cellular technology. Each advancement brings significant improvements in speed, latency, and capacity.
Our new 5G network works seamlessly with our existing LTE technology to enhance your mobile experience and enable innovative new products, services, and technologies. 5G on Freedom Mobile is deployed on our n71 (600 MHz) band to ensure we’re bringing 5G to as many Canadians as possible, as quickly as possible.
Our LTE network primarily supports Band 66, Band 13, Band 4, Band 71 and Band 7 in select locations. Band 66 provides access to our fastest LTE speeds, while Band 13 is our Extended Range LTE that may be able to reach farther and penetrate walls for better coverage in buildings, basements, and elevators.
Our 3G network provides connectivity to customers with legacy devices.
You'll connect to our 5G, LTE, Extended Range LTE, or 3G networks depending on your location and your device compatibility.
To confirm if your device is compatible with 5G, check our Device Compatibility Tool.
A one-time connection fee of up to $45 will apply to each new line or device activation/upgrade. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service, Fair Usage Policy and Privacy Policy.
*Starting July 24 2023, all Freedom Mobile subscribers (excluding prepaid and select applicable plans) that have recurring Freedom Network and/or Nationwide data allotments will have their Freedom Network and/or Nationwide data converted into Freedom Nationwide data. Freedom Nationwide data is defined as data that can be used on both Freedom and Canadian partner networks. Only recurring Freedom data and/or Nationwide data will be converted to Freedom Nationwide data. This excludes Data Passes, Big Binge Bonus Data and Pay Per Use data amounts.
**Starting Jul 24, 2023, subscribers who are on a $39 per month and above rate plan (after Digital Discount where applicable) will have 5G speeds available to them. To access 5G speeds, the subscriber needs to be on a 5G eligible rate plan, needs to have a 5G enabled device with a 5G enabled SIM card and needs to be in a 5G coverage area.
1. MyTab monthly payment required.
Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply. For TradeUp, additional savings are contingent on return of device in eligible condition within month 24.
2. Applicable taxes extra.
3. Digital Discount
Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an eligible plan (in-market plans, except for Prepaid By The Year, Tablet and Watch plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your eligible plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between eligible plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra.
4. Unlimited Plans Data Policy
Freedom Mobile’s unlimited data plans include (depending on your selected plan) from 50GB to 100GB of full-speed data that can be used at 5G speeds on the Freedom network (where available) and at 4G speeds (up to 100 Mbps) on partner networks in Nationwide, the U.S., and Mexico (as applicable, see freedommobile.ca/plans for plan details). See freedommobile.ca/coverage for more information on Freedom’s coverage area. Once your full-speed allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on partner networks in Nationwide, the U.S., and Mexico (as applicable) – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the full-speed allotment included in your plan, at which point you may choose to purchase a data add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.
5. 5G Access
5G access is available with a 5G plan, a 5G compatible phone, and when you're within 5G network coverage area.
7. Student Offer
Offer is available for a limited time at participating Freedom Mobile locations and is subject to change or cancellation without notice. Applicable taxes extra. $40/mo. is based on a $50/mo. plan after Digital Discount, less the $10 student offer for 24 months. To be eligible for the student offer, you must activate a new line on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) and have a promo code applied during the promotion period. You must be a student of an eligible post-secondary institution, and during the new activation must: (i) show proof of enrollment (either a student ID or enrollment letter), (ii) use an eligible student email address on the account (each email address can only be used once) and (iii) create a new 1-line account (new lines on existing accounts are not eligible). The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $10 discount off the monthly price of the plan for 24 months as you remain active on an eligible plan. Each promo code can only be used once and applies to one line only - not the full account. The promotion may not be combined with any other recurring discount promotions, except for Digital Discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, (b) change your email address from a student domain to an ineligible domain.
8. Roam Beyond Plan
Canada’s most affordable international roaming plan (Roam Beyond) is based on comparable plans and roaming rates of other Canadian wireless carriers as of February 15, 2024, for a customer who travels in Roam Beyond included destinations over a one-month period. Your service is subject to a $30 fee if you change to another plan within 3 months of activating on, or migrating to, the Roam Beyond plan. For 30-day pass options, visit My Account. Destinations included with the Roam Beyond plan are subject to change (destinations may be added or removed), visit freedommobile.ca/plans or My Account to view a current list of destinations included. Unlimited Plans Data Policy⁴ only applies to data usage in Canada, U.S. and Mexico. See Unlimited Plans Data Policy and Fair Usage Policy for more details.
9. Standard Voicemail
Standard Voicemail (offered on 4G LTE plans) can store up to 5 messages, with each message stored for up to 5 days. Voicemail+ (offered on 5G plans) can store up to 50 messages, with new messages stored for up to 30 days and saved messages stored for up to 90 days. Messages can be resaved during the storage period but will be deleted if past the storage period. Monthly plan customers with Standard Voicemail can upgrade to Voicemail+ by subscribing to the monthly add-on.
10. Pay Per Use Charges
Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.
11. Tablet Plans
To be eligible for a Tablet plan, you must activate a new Postpaid line or complete a hardware upgrade on an eligible Tablet (ZTE Grand X View 4, Samsung Tab A7 Lite) with MyTab at participating Freedom Mobile locations. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.
12. Determining the value of your Trade-In Device
Offer subject to change without notice. Offer available for a limited time at Freedom Mobile corporate stores and participating Freedom Mobile dealer locations.
Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your device Trade-In value is determined by us in our sole discretion and is based on phone make, model, and physical condition. You will not receive extra value for trading in other in-box accessories (Example: charger, earbuds, external case, etc.). If we determine, in our sole discretion, that your Trade-In Device has no Trade-In value we will gladly take it and recycle it for you. As part of our ongoing green initiatives, any mobile phone may be dropped off at any Freedom Mobile store for responsible recycling. All trade-in program details are subject to Trade-InTerms and Conditions.
13. 1000 Long Distance Minutes Offer
Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the promotion, you must activate a new line or complete a phone upgrade, on an eligible plan ($29+ plans after Digital Discount) during the promotion period. You will receive 1,000 long distance minutes per month for 24 months that can be used to call the following destinations from Canada, as long as you remain active on an eligible plan: Australia, Bangladesh, Brazil, China, Germany, Hong Kong, India, Japan, Malaysia, Mexico, Singapore, South Korea, Taiwan, United Kingdom. Any unused minutes are non-refundable and non-transferable. The promotion may not be combined with any other long distance offers.
14. Bring Your Own Phone Offer
Offer is subject to change or cancellation without notice. To be eligible for the $5 monthly credit for 24 months, you must activate a new bring your own phone line on an eligible plan ($5 off Nationwide Unlimited 20GB + 5G (with U.S.) Promo, Nationwide Unlimited 50GB/75GB + 5G (with U.S.), or Nationwide Unlimited 60GB + 5G (with U.S.-Mexico)) during the promotion period. The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $5 credit off the monthly price of the plan for 24 months, as long as you remain active on an eligible plan. The promotion may not be combined with any other in-market recurring discount, except for Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
15. Price Freeze Promise
Price Freeze Promise is our guarantee that the price of a wireless rate plan (prior to any discounts or credits) that any customer subscribes to and maintains will never incur a price increase. This guarantee applies to all past and current wireless rate plans available to our customers. The Price Freeze Promise only covers the wireless rate plan price itself, and not any other charges or fees, such as taxes, levies, pay-per-use charges, one-time passes, add-ons, device financing charges (such as MyTab and TradeUp charges), or any other additional charges/fees.
16. 3rd+ Line Offer
Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the $10 monthly credit, you must: (i) have a minimum of 2 other active lines, both on an eligible plan ($45+/mo. after Digital Discount), (ii) activate additional new line(s) on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) , and (iii) not have canceled any line on your account within 60 days of activating this offer. The credit will only be applied to the additional new line(s). The credits will start to be applied as a bill adjustment before tax on your 1st bill after adding the new additional line(s). You will receive a $10 credit off the monthly price of the plan as long as you remain active and subscribed to an eligible plan. The promotion may not be combined with any other in-market recurring credit offer, except for Digital Discount. A line on your account will no longer be eligible for the promotion if you: a) change the rate plan on the new line(s) to a non-eligible plan, or b) no longer have a minimum of 2 other active lines on an eligible plan. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.
18. Waived Postpaid Connection Fee
Offer is only available online and is subject to change or cancellation without notice. To be eligible for a waived connection fee ($45 in savings), you must activate a new postpaid line or complete a hardware upgrade during the promotion period. For new prepaid lines, a one-time $10 connection fee will apply.
19. Samsung Galaxy S24 Series Trade-in Offer
Offer available for a limited time only at select stores to eligible customers on approved credit and while supplies last. This offer is subject to change or cancellation without notice. Trade in offer is only valid on the purchase of a Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra activated on the Freedom Mobile network on a 24-month services agreement. Must be on a minimum $45+/mo. (after Digital Discount) plan. Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. The $350 bonus value is available to customers as a MyTab Bonus savings for those who trade-in an eligible old model of Samsung Galaxy Note series, Samsung Galaxy S series, or Samsung Galaxy Z Series phone with a trade-in value of at least $1. The $100 bonus value is available to customers as a MyTab Bonus savings for those who trade-in any other eligible phone with a trade-in value of at least $1. The total value of trade-in credit depends on the phone condition. MyTab Bonus Savings are applied after taxes and at the time of purchase on the price of the Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra. The MyTab Bonus Savings will be applied against the upfront cost or the MyTab charge of the phone and following the application of the phone value trade-in credit. Any unused portion of the MyTab Bonus Savings will be forfeited and may not be used towards the purchase of any other product or service and may not be redeemed for cash. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. Early cancellation fees apply. To receive the credit, your account must remain in good standing. This offer cannot be combined with any other promotional service credit offer. If you downgrade from your plan within 24 months to a plan that is not eligible for a MyTab Savings discount, or to a plan that is only eligible for a lower MyTab Savings discount amount, then you will be charged a fee equal to all, or a prorated part, of the discount received. Offer can be combined with eligible TradeUp credit. TradeUp Additional Terms of Service apply – see freedommobile.ca/en-CA/tradeuptandc. Applicable taxes extra.
All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy. Samsung Galaxy S24, Samsung Galaxy S24+, and Samsung Galaxy S24 Ultra are registered trademarks of Samsung Electronics Co. Ltd. Screen images simulated.
20. Data By The Gig
Purchase 4G LTE Data when you need it. To purchase, visit My Account.
28. Visual Voicemail One Month Trial
The One Month Trial of Visual Voicemail is subject to change or cancellation without notice. The Visual Voicemail add-on is only available to customers that subscribe to a plan with data allotment (excluding 4G plans), and are on a compatible device. For more details, please refer to: https://www.freedommobile.ca/en-CA/support/What-is-Visual-Voicemail. You will receive a one-time $4 credit for the first full month of your Visual Voicemail subscription, which will appear in your monthly bill. To be eligible to receive the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be subscribed to a plan with data allotment (excluding 4G plans), and on a device that is compatible with the Visual Voicemail add-on, as outlined above, and (ii) subscribe to Visual Voicemail. The promotion can only be applied once to each eligible line. After your first full month of Visual Voicemail has completed, you will be charged the monthly recurring rate of $4 for Visual Voicemail unless you unsubscribe to the service. Your service will no longer be eligible for the discount if during the promotion period you (a) change your rate plan to a non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.