Freedom Mobile | Big Changes Are Coming

Really big changes. Really big website headline.

A BIG VIDEO FOR OUR BIG ANNOUNCEMENT

BIG ENHANCEMENTS DESERVE A BIG NETWORK NAME CHANGE.

Home

is now called

Freedom.

Away

is now called

nationwide.

OUR NETWORK IS NOW BIGGER AND BETTER THAN EVER.

Coverage Map

Take a look at this map to see your network coverage for

FREEDOM & NATIONWIDE

You'll notice you can choose to see Variable coverage, that just means your phone will either use the 'Freedom' or 'Nationwide' networks. Your phone will display the name of the networks. so you can tell which portion of your plan you're using.

To find out more about each network, choose a tab below

Freedom Network LTE & 3G

Built and managed by us, our ‘Freedom’ network provides access to all of the data, talk, text and features included with the ‘Freedom’ portion of your plan. Your phone will display ‘Freedom’ as the network name when in this area. You may be connected to 3G, LTE or Extended Range LTE networks depending on your location and device capabilities. Pay-per-use rates may apply. Visit My Account to learn more about your current plan.

You got questions. We’ve got answers.

What is Freedom Mobile’s Network Name?

We’ve renamed the two networks which provide you service with Freedom Mobile. The “Home” network is now called “Freedom”, since you are within Freedom Mobile’s range when you are on that network. When you travel outside of those areas, you will be on “Nationwide”, previously known as “Away”, which is covered by our partner networks, to ensure you are always connected. Rest assured, there will be no changes to your monthly price, or how you’re billed every month.

Why did the name of my rate plan change?

We have changed the name of our Home network to “Freedom” and that’s why we have changed your plan name. Your plan itself remains the same.

What is the Fair Usage Policy?

When your data usage first exceeds the allotment outlined in your plan or add-on, we will reduce your data speed. These speeds should in general be sufficient for browsing, email, instant messaging and for many apps. To continue using data services at full speed, you can at any point in time change plans or add additional full speed data to your account from the available options. Note that if you do so, all usage during the billing cycle, whether throttled or at full speed, will count towards your new cap.

To help manage your data usage, we will send a text message (free of charge) or email (if you registered your correct email address on your account) notifying you that you are close to exceeding the levels of data consumption described above and additionally, we will send a further notifications advising of the data usage levels. You can also take steps to monitor your usage proactively. For example, mobile Internet customers can use the “Connection Manager” feature to determine how much data they have used monthly; smartphone customers can review the service status and track usage on their phone logging on to My Accoun t.

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