About: eSIM

Overview

eSIMs make activating your Freedom service easier - instead of inserting a physical SIM card into your phone, an eSIM is already built in.

Since eSIMs are built into the phones themselves, they take up less space than a traditional removable SIM slot, which means that it's easier for manufacturers to design waterproof phones, or phones with bigger batteries.

With eSIM you can even use two phone numbers on your phone at the same time - business and personal.

eSIM Eligibility

eSIMs are available to new and existing customers. To activate new service on an eSIM, get started online or visit us in-store. If you already have Freedom service and want to convert your service from a physical SIM card to an eSIM, you’ll need an eSIM compatible phone. Use our device compatibility tool to confirm if your phone is eSIM compatible or check out our latest phones to get an eSIM compatible Freedom phone.

eSIM QR codes are available once per billing cycle but you can transfer your existing eSIM up to 3 times per billing cycle using on-device transfer. You'll find more information about on-device eSIM transfers, including eligibility, below.

Important: eSIM changes can only be made by Account Holders and Authorized Users.

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Setting up an eSIM

Before getting started, we recommend the following:

  1. Make sure your phone is compatible with eSIM, with fully up-to-date software. Check our device compatibility tool to confirm your phone can use an eSIM.

  2. Make sure you have access to a Wi-Fi connection.

  3. If you are porting your number from another carrier, we recommend waiting until your port request is complete before setting up your eSIM. Please ensure your service with the other carrier remains active so you can receive the SMS required to approve the port-out request.

  4. Once your eSIM is setup, it may take up to 15 minutes for your Freedom service to activate.

We offer three options to set up your eSIM:

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eSIM on iPhone

Your Freedom iPhone will activate automatically on an eSIM if you are using an iPhone 11 or newer and running iOS 16.2 or later. Simply connect to Wi-Fi and follow the on-screen prompts during your devices initial setup.

If you are transferring your eSIM from a Freedom iPhone to another Freedom iPhone, for your existing service, you can use Quick Transfer to set up your eSIM. Your old phone must be an iPhone 11 or newer and both phones must be running iOS 16.2 or later.

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eSIM on Google Pixel

If you purchased your Google phone from Freedom for a new line, service will activate automatically on eSIM. Simply connect to Wi-Fi and follow the on-screen prompts during your device’s initial setup. If you could not complete your eSIM activation, please contact us for additional support.

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eSIM on Samsung

If you purchased your Samsung phone from Freedom for a new line, service will activate automatically on eSIM. Simply connect to Wi-Fi and follow the on-screen prompts during your device’s initial setup. If youcould not complete your eSIM activation, please contact us for additional support.


If you are upgrading to a new Samsung phone and have existing Freedom service, you may be able to transfer your eSIM directly from your old Samsung phone to your new phone.


To transfer your eSIM directly between phones, you’ll need to:

  1. Confirm both the old phone and the new phone support eSIM transfer. Check the compatibility table below for specific device information.

  2. Make sure both devices are running the latest software. Refer to your phone manufacturer's user guide for detailed steps on how to do this.

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eSIM using a QR Code

To set up your eSIM using a QR Code, we recommend using a desktop or other secondary device to log in to My Account rather than your phone. Once logged into My Account, follow the steps below:

  1. Select the correct phone number from the available options in the My Phone Number dropdown.

  2. Navigate to the Plan & Device section.

  3. Click Manage SIM/eSIM.

  4. If you previously set up an eSIM select the option to View Current eSIM and skip to step 7. If not, select the eSIM option and follow the steps below.

  5. Enter the IMEI of your eSIM phone and click Check Compatibility.

  6. Accept the transfer of service to your new eSIM. By accepting, your current SIM will become inactive. Click Confirm & Change SIM to proceed.

  7. Scan the QR Code - the steps to scan the QR code will vary based on the phone you are using. You will also need an internet connection on your eSIM compatible phone to complete this step.

Disclaimer: Your QR code is valid for one phone only and cannot be reused on additional phones. Freedom Mobile is not responsible for lost or stolen eSIM QR codes. Please keep a copy for your records. If you require a new eSIM or an additional printed QR code, charges may apply. eSIM is only supported on compatible phones that have been certified with Freedom Mobile and our manufacturer partners. eSIM QR codes may not activate on unsupported phones.

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eSIM Transfer Compatibility

Freedom currently supports eSIM transfers between the devices listed below. Please confirm that your old phone can send an eSIM transfer and your new phone can receive it.

Brand
Model
Send Transfer
Receive Transfer
Apple
iPhone 11 or newer
Yes
Yes
Google
Pixel 4a 5G
Yes
No
Pixel 5
Yes
No
Pixel 6
Yes
No
Pixel 6 Pro
Yes
No
Pixel 6a
Yes
No
Pixel 7
Yes
No
Pixel 7 Pro
Yes
No
Pixel 7a
Yes
No
Pixel 8
Yes
Coming soon
Pixel 8 Pro
Yes
Yes
Pixel 8a
Yes
Coming soon
Pixel 9
Yes
Coming soon
Pixel 9 Pro
Yes
Coming soon
Pixel 9 Pro XL
Yes
Coming soon
Pixel 9 Pro Fold
Yes
Coming soon
Pixel 9a
Yes
Coming soon
Samsung
A36 5G - A366W
Yes
Yes
A16 5G - A166W
Yes
Coming soon
A35 5G - A356W
Yes
No
A15 5G - A156W
Yes
No
A54 5G - A546W
Yes
No
A53 -A536W
Yes
Coming soon
S25 - S931W/S936W/S938W
Yes
Coming soon
S24 FE - S721W
Yes
Coming soon
Fold 6 - F956W
Yes
Coming soon
Flip 6 - F741W
Yes
Coming soon
Eureka - S921W/S926W/S928W
Yes
Coming soon
S23 FE - S711W
Yes
Coming soon
Flip 5 - F731W
Yes
Coming soon
Flip 5 - F731W
Yes
Coming soon
S23 - S911W/S916W/S918W
Yes
Coming soon
Fold 4 / F936W
Yes
Coming soon
Flip 4 - F721W
Yes
Coming soon
S22 - S901W/S906W/S908W
Yes
Coming soon
S21 FE - G990W/W2
Yes
No
Fold 3 - F926W
Yes
No
Flip 3 -F711W
Yes
No
S21 - G991W/G996W/G998W
Yes
No
Motorola
moto g 5G - 2023
Yes
No
motorola razr+ - 2024
Yes
Coming soon
moto g 5G - 2024
Yes
Coming soon
moto g play 2024
Yes
No
moto g Power 5G - 2024
Yes
Coming soon
moto g 5G - 2005
Yes
Coming soon
moto razr 2025
Yes
Coming soon
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About Dual SIM

Dual SIM is cellular technology that allows phones with multiple SIM cards to manage two cellular services. If your device has an eSIM and Dual SIM Dual Standby (DSDS) software support, you can use two phone numbers on one phone. To confirm if a phone has eSIM or DSDS support, please check our device compatibility tool.

If a number associated to one SIM card is on a call, incoming calls on the other number will go to Voicemail. Likewise, only one number at a time can use cellular data. If one of the plans associated to a number is voice-only, your device may have a setting to enable it to automatically switch to the other line for data.

If you're using multiple phone numbers on one device, you can manage your profiles in your device settings. Refer to your device manufacturer's user guide for detailed steps on how to do this:

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FAQS

Don’t see what you’re looking for?

If you don’t see your answer in our FAQ section, we’re here to help.