How To: Activate Freedom Service


To activate a new account with Freedom Mobile, you’ll need to meet certain requirements, including:

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  • Be the age of majority within your respective province of residence. 

  • Be able to complete a credit check.

  • Live within the Freedom Mobile coverage area.

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Age of Majority

To sign up for services all potential subscribers must be the age of majority within their respective province of residence:

  • British Columbia - 19 years of age.

  • Alberta & Ontario - 18 years of age.

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Coverage Area

Our services and rate plans are designed for you to use predominantly on the Freedom Network. We are also only able to support phone numbers with area codes that exist inside our coverage area – with the exception on Quebec.

Check out our coverage map for additional details.

Learn more About: The Freedom Network

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Running a Credit Check

To activate service and purchase a device with Freedom Mobile, you will need to visit us in store to run a credit check and set up your account. Remember to bring the following with you:

  • A valid government-issued photo ID (e.g. Driver’s license, Passport) and

  • A major Canadian Credit Card

Want to keep your current device and activate service with Freedom Mobile? Shop plans to get started.

If you prefer not to run a credit check or do not meet the requirements to activate Postpaid service, we also have the options for Prepaid service or deposit accounts respectively.

Learn more About: Freedom's Deposit Program

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Prepaid Service

We offer affordable prepaid 5G and 4G LTE plans with no credit check and no contract. This means you can bring your own phone to activate, as long as it is compatible with our network.

To confirm if a phone is compatible with our network, please check our device compatibility tool.

Ready to activate prepaid service? Shop Prepaid plans

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