Wi-Fi Calling Terms of Service

Prior to December 20, 2021

These Wi-Fi Calling Terms (as defined below) apply to the Wi-Fi Calling Feature (“Wi-Fi Calling” or “Services”) that we provide to you. In these Terms, when we say “we”, “us”, “Freedom” or “Freedom Mobile”, it means Freedom Mobile Inc., operating as Freedom Mobile, and when we say “you”, it means you, our customer, the individual person that will be responsible for the use of and payment for the Services. These Wi-Fi Calling Terms contain important information, including 9-1-1 limitations and details about potential service charges. While using Wi-Fi Calling, your standard wireless plan rates apply, including local and long distance airtime, and text messaging.

By activating the Services, you acknowledge receipt of, and agree to accept and abide by, these terms and conditions, including any additional terms we refer to below, as revised from time to time (collectively the “Wi-Fi Calling Terms”). If you do not agree with any of the Wi-Fi Calling Terms, you should not use Wi-Fi Calling. You are responsible for all use of Wi-Fi Calling on your device, including any breach of these Wi-Fi Calling Terms by you or any user of your device. 

Visit www.Freedommobile.ca for additional details on Wi-Fi Calling. These Wi-Fi Calling Terms supplement and are incorporated into the Freedom Mobile Terms of Service available at Freedom Mobile Terms of Service and form part of our agreement with you. You agree to cause all persons who use Wi-Fi Calling on your device to comply with these Wi-Fi Calling Terms.

1. What is Wi-Fi Calling?

With Wi-Fi Calling you can call and message (text and picture) over Wi-Fi. This means as long as you have Wi-Fi, you no longer have to worry about whether you have a strong cellular signal to call or text. You can use Wi-Fi Calling to call and message just as you do on the cellular network, using your existing phone number. With Freedom Mobile once you have enabled Wi-Fi Calling on your device and you are connected to a Wi-Fi network your device will default to using Wi-Fi Calling.

2. Do I need a specific device to use Wi-Fi Calling?

Wi-Fi Calling is available on compatible devices. To use Wi-Fi Calling, your Wi-Fi Calling feature must be enabled in the settings of your device. Completion of all required steps, like 9-1-1 address, need to be completed prior to activating and using of the Wi-Fi Calling service. It is customer’s responsibility to complete these steps fully to be able to use the service.

3. What type of Wi-Fi connection supports Wi-Fi Calling?

Any Wi-Fi network, private or public, supports Wi-Fi Calling, however you may experience technical difficulties in networks with low bandwidth, particularly low upload speeds or blocking certain connections like IPSec. While using Wi-Fi Calling, you are using the data on the Wi-Fi network and not the data on your mobile plan. Please note that many Wi-Fi networks, such as public networks, do not provide encryption and therefore there may be security vulnerabilities, such as unauthorized attempts to access data on your device. It is your responsibility to ensure the configuration of your device is secure.

4. How am I charged for using Wi-Fi Calling?

When using Wi-Fi Calling, regardless of your physical location, your call is rated like it is made from the “Freedom” network. Minutes, texts and picture messages, and long distance charges if applicable, will be incurred as if a regular call/text/message is made from the “Freedom” network (including if call is made using Wi-Fi connection abroad), usage will be reflected in the local Canadian time zone of the network node you are connected to at that time. No additional subscription or monthly fees apply, but we reserve a right to limit the access to Wi-Fi Calling on certain rate plans. Data roaming will not apply provided you are using Wi-Fi Calling on a Wi-Fi network. A Wi-Fi Calling indicator will indicate when you are connected to Wi-Fi Calling service.

5. Are there limitations for using 9-1-1 Emergency Service with Wi-Fi Calling?

This section contains important information describing the limitations of 9-1-1 Emergency Service when using Wi-Fi Calling. Please read carefully.

By using Wi-Fi Calling, you acknowledge and agree to the information in this section regarding 9-1-1 limitations. In addition, you acknowledge and agree that you are responsible for notifying, and shall notify, any user of your device accessing Wi-Fi Calling of the limitations described herein.

A) Your 9-1-1 Emergency Location- If a mobile network (any mobile network in the area that device frequency supports) is available, then the 9-1-1 call will always be routed over a mobile network and treated as a regular emergency call. However, when a mobile network is not available i.e. only the Wi-Fi network is available, or where you have enabled Wi-Fi but disabled the mobile service radios, then there are important differences and limitations. Most important the 9-1-1 operator will not know your location unless you can expressly tell them or have previously input your current 9-1-1 emergency address. Through the Wi-Fi Calling registration process, you will be asked to provide the full address for your most likely location for your device (your “9-1-1 Emergency Address”). You may only register one 9-1-1 Emergency Address at a time and you are responsible for updating your emergency address. You can make any changes or updates through your Wi-Fi Calling settings at any time.

B) Placing Emergency Calls – If the 9-1-1 call is carried over the Wi-Fi network (i.e. a mobile network is not available), the emergency call will automatically be routed to a specialized call centre that handles emergency calls (“9-1-1 Call Centre”). The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. The 9-1-1 Call Centre operator will transfer your call to the correct PSAP or emergency responder based on location you verbally provided. If you are unable communicate your current location the 9-1-1 call centre operator will transfer your call based on 9-1-1 Emergency Address you specified in the My Account application. When using Wi-Fi Calling to dial 9-1-1, you must immediately inform the operator of your location (or the location of the emergency, if different) if you are able to do so. You should also be prepared to provide your call-back number to the operator. You must not disconnect the 9-1-1 call until told to do so by the operator, as the operator may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.

C) Service Outages - During internet or dedicated connection service outages for any reason whatsoever, Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi, will not work.

D) Loss of Service Due to Power Failure - In the event of a power failure, Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi will not work. If there is an interruption in the power supply, 9-1-1 SERVICE, will not function until power is restored.

E) Connection Time and Technical Difficulties – Wi-Fi Calling, INCLUDING 9-1-1 SERVICE using Wi-Fi will not function if your Internet and Wi-Fi equipment is not configured correctly, does not have the bandwidth to carry a call, or if Wi-Fi Calling is not functioning for any reason, including but not limited to, network or Internet congestion or service disconnection due to billing issues or breach of your service agreement with Freedom Mobile. If you leave the Wi-Fi network you originally made the 9-1-1 call from - even if you simultaneously move to a new Wi-Fi network - your 9-1-1 call will drop.

F) 9-1-1 Text (T9-1-1) – Wi-Fi Calling does not support T9-1-1 (Text to 9-1-1) feature.

6. Features Not Available for Wi-Fi Calling

The following features may not always be available with Wi-Fi Calling (depending on device support): call transfer; conference calling and call forwarding. Calls that need location determination to complete the call, made to short numbers such as 211, 311 or operator assisted calls, and some location based calling services will not be supported.

7. Limitation of Liability

To the extent permitted by applicable law, Freedom Mobile and its affiliates, directors, employees, agents, service providers and underlying carriers, will not be liable for any injury, death or damage, direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages, to persons or property, arising directly or indirectly out of, or relating to the 9-1-1 service or Wi-Fi Calling and you agree to indemnify and hold harmless Freedom Mobile (and its respective directors, officers, employees, agents, service providers and underlying carriers) for any liabilities, claims, damages, losses and expenses, (including reasonable legal fees and expenses) which you may suffer or incur, arising directly or indirectly out of or relating to your ability to access 9-1-1 service or use Wi-Fi Calling as result of the above-mentioned limitations or your failure to comply with the above-mentioned requirements.

8. Availability of Wi-Fi Calling

Wi-Fi Calling is provided on a best commercial efforts basis, and we do not guarantee the access or quality of voice calls, text and picture messages successful and timely delivery through the service. Ultimately, the availability and quality of the service depends on the quality of the Wi-Fi network that you are using.

A one-time connection fee of up to $45 will apply to each new line or device activation/upgrade. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service, Fair Usage Policy and Privacy Policy.

*Starting July 24 2023, all Freedom Mobile subscribers (excluding prepaid and select applicable plans) that have recurring Freedom Network and/or Nationwide data allotments will have their Freedom Network and/or Nationwide data converted into Freedom Nationwide data. Freedom Nationwide data is defined as data that can be used on both Freedom and Canadian partner networks. Only recurring Freedom data and/or Nationwide data will be converted to Freedom Nationwide data. This excludes Data Passes, Big Binge Bonus Data and Pay Per Use data amounts. 

**Starting Jul 24, 2023, subscribers who are on a $39 per month and above rate plan (after Digital Discount where applicable) will have 5G speeds available to them. To access 5G speeds, the subscriber needs to be on a 5G eligible rate plan, needs to have a 5G enabled device with a 5G enabled SIM card and needs to be in a 5G coverage area.

1. MyTab monthly payment required.

Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply. For TradeUp, additional savings are contingent on return of device in eligible condition within month 24.

2. Applicable taxes extra.

3. Digital Discount

Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an eligible plan (in-market plans, except for Prepaid By The Year, Tablet and Watch plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your eligible plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between eligible plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra.

4. Unlimited Plans Data Policy

Freedom Mobile’s unlimited data plans include (depending on your selected plan) from 50GB to 100GB of full-speed data that can be used at 5G speeds on the Freedom network (where available) and at 4G speeds (up to 100 Mbps) on partner networks in Nationwide, the U.S., and Mexico (as applicable, see freedommobile.ca/plans for plan details). See freedommobile.ca/coverage for more information on Freedom’s coverage area. Once your full-speed allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on partner networks in Nationwide, the U.S., and Mexico (as applicable) – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the full-speed allotment included in your plan, at which point you may choose to purchase a data add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.

5. 5G Access

5G access is available with a 5G plan, a 5G compatible phone, and when you're within 5G network coverage area.

7. Student Offer

Offer is available for a limited time at participating Freedom Mobile locations and is subject to change or cancellation without notice. Applicable taxes extra. $40/mo. is based on a $50/mo. plan after Digital Discount, less the $10 student offer for 24 months. To be eligible for the student offer, you must activate a new line on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) and have a promo code applied during the promotion period. You must be a student of an eligible post-secondary institution, and during the new activation must: (i) show proof of enrollment (either a student ID or enrollment letter), (ii) use an eligible student email address on the account (each email address can only be used once) and (iii) create a new 1-line account (new lines on existing accounts are not eligible). The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $10 discount off the monthly price of the plan for 24 months as you remain active on an eligible plan. Each promo code can only be used once and applies to one line only - not the full account. The promotion may not be combined with any other recurring discount promotions, except for Digital Discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, (b) change your email address from a student domain to an ineligible domain.

8. Roam Beyond Plan

Canada’s most affordable international roaming plan (Roam Beyond) is based on comparable plans and roaming rates of other Canadian wireless carriers as of February 15, 2024, for a customer who travels in Roam Beyond included destinations over a one-month period. Your service is subject to a $30 fee if you change to another plan within 3 months of activating on, or migrating to, the Roam Beyond plan. For 30-day pass options, visit My Account. Destinations included with the Roam Beyond plan are subject to change (destinations may be added or removed), visit freedommobile.ca/plans or My Account to view a current list of destinations included. Unlimited Plans Data Policy⁴ only applies to data usage in Canada, U.S. and Mexico. See Unlimited Plans Data Policy and Fair Usage Policy for more details.

9. Standard Voicemail

Standard Voicemail (offered on 4G LTE plans) can store up to 5 messages, with each message stored for up to 5 days. Voicemail+ (offered on 5G plans) can store up to 50 messages, with new messages stored for up to 30 days and saved messages stored for up to 90 days. Messages can be resaved during the storage period but will be deleted if past the storage period. Monthly plan customers with Standard Voicemail can upgrade to Voicemail+ by subscribing to the monthly add-on.

10. Pay Per Use Charges

Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.

11. Tablet Plans

To be eligible for a Tablet plan, you must activate a new Postpaid line or complete a hardware upgrade on an eligible Tablet (ZTE Grand X View 4, Samsung Tab A7 Lite) with MyTab at participating Freedom Mobile locations. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.

12. Determining the value of your Trade-In Device

Offer subject to change without notice. Offer available for a limited time at Freedom Mobile corporate stores and participating Freedom Mobile dealer locations.

Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your device Trade-In value is determined by us in our sole discretion and is based on phone make, model, and physical condition. You will not receive extra value for trading in other in-box accessories (Example: charger, earbuds, external case, etc.). If we determine, in our sole discretion, that your Trade-In Device has no Trade-In value we will gladly take it and recycle it for you. As part of our ongoing green initiatives, any mobile phone may be dropped off at any Freedom Mobile store for responsible recycling. All trade-in program details are subject to Trade-InTerms and Conditions.

13. 1000 Long Distance Minutes Offer

Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the promotion, you must activate a new line or complete a phone upgrade, on an eligible plan ($29+ plans after Digital Discount) during the promotion period. You will receive 1,000 long distance minutes per month for 24 months that can be used to call the following destinations from Canada, as long as you remain active on an eligible plan: Australia, Bangladesh, Brazil, China, Germany, Hong Kong, India, Japan, Malaysia, Mexico, Singapore, South Korea, Taiwan, United Kingdom. Any unused minutes are non-refundable and non-transferable. The promotion may not be combined with any other long distance offers.

14. Bring Your Own Phone Offer

Offer is subject to change or cancellation without notice. To be eligible for the $5 monthly credit for 24 months, you must activate a new bring your own phone line on an eligible plan ($5 off Nationwide Unlimited 20GB + 5G (with U.S.) Promo, Nationwide Unlimited 50GB/75GB + 5G (with U.S.), or Nationwide Unlimited 60GB + 5G (with U.S.-Mexico)) during the promotion period. The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $5 credit off the monthly price of the plan for 24 months, as long as you remain active on an eligible plan. The promotion may not be combined with any other in-market recurring discount, except for Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.

15. Price Freeze Promise

Price Freeze Promise is our guarantee that the price of a wireless rate plan (prior to any discounts or credits) that any customer subscribes to and maintains will never incur a price increase. This guarantee applies to all past and current wireless rate plans available to our customers. The Price Freeze Promise only covers the wireless rate plan price itself, and not any other charges or fees, such as taxes, levies, pay-per-use charges, one-time passes, add-ons, device financing charges (such as MyTab and TradeUp charges), or any other additional charges/fees.

16. 3rd+ Line Offer

Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the $10 monthly credit, you must: (i) have a minimum of 2 other active lines, both on an eligible plan ($45+/mo. after Digital Discount), (ii) activate additional new line(s) on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) , and (iii) not have canceled any line on your account within 60 days of activating this offer. The credit will only be applied to the additional new line(s). The credits will start to be applied as a bill adjustment before tax on your 1st bill after adding the new additional line(s). You will receive a $10 credit off the monthly price of the plan as long as you remain active and subscribed to an eligible plan. The promotion may not be combined with any other in-market recurring credit offer, except for Digital Discount. A line on your account will no longer be eligible for the promotion if you: a) change the rate plan on the new line(s) to a non-eligible plan, or b) no longer have a minimum of 2 other active lines on an eligible plan. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.

18. Waived Postpaid Connection Fee

Offer is only available online and is subject to change or cancellation without notice. To be eligible for a waived connection fee ($45 in savings), you must activate a new postpaid line or complete a hardware upgrade during the promotion period. For new prepaid lines, a one-time $10 connection fee will apply.

19. Samsung Galaxy S24 Series Trade-in Offer

Offer available for a limited time only at select stores to eligible customers on approved credit and while supplies last. This offer is subject to change or cancellation without notice. Trade in offer is only valid on the purchase of a Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra activated on the Freedom Mobile network on a 24-month services agreement. Must be on a minimum $45+/mo. (after Digital Discount) plan. Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. The $350 bonus value is available to customers as a MyTab Bonus savings for those who trade-in an eligible old model of Samsung Galaxy Note series, Samsung Galaxy S series, or Samsung Galaxy Z Series phone with a trade-in value of at least $1. The $100 bonus value is available to customers as a MyTab Bonus savings for those who trade-in any other eligible phone with a trade-in value of at least $1. The total value of trade-in credit depends on the phone condition. MyTab Bonus Savings are applied after taxes and at the time of purchase on the price of the Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra. The MyTab Bonus Savings will be applied against the upfront cost or the MyTab charge of the phone and following the application of the phone value trade-in credit. Any unused portion of the MyTab Bonus Savings will be forfeited and may not be used towards the purchase of any other product or service and may not be redeemed for cash. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. Early cancellation fees apply. To receive the credit, your account must remain in good standing. This offer cannot be combined with any other promotional service credit offer. If you downgrade from your plan within 24 months to a plan that is not eligible for a MyTab Savings discount, or to a plan that is only eligible for a lower MyTab Savings discount amount, then you will be charged a fee equal to all, or a prorated part, of the discount received. Offer can be combined with eligible TradeUp credit. TradeUp Additional Terms of Service apply – see freedommobile.ca/en-CA/tradeuptandc. Applicable taxes extra.

All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy. Samsung Galaxy S24, Samsung Galaxy S24+, and Samsung Galaxy S24 Ultra are registered trademarks of Samsung Electronics Co. Ltd. Screen images simulated.

20. Data By The Gig

Purchase 4G LTE Data when you need it. To purchase, visit My Account.

28. Visual Voicemail One Month Trial

The One Month Trial of Visual Voicemail is subject to change or cancellation without notice. The Visual Voicemail add-on is only available to customers that subscribe to a plan with data allotment (excluding 4G plans), and are on a compatible device. For more details, please refer to: https://www.freedommobile.ca/en-CA/support/What-is-Visual-Voicemail. You will receive a one-time $4 credit for the first full month of your Visual Voicemail subscription, which will appear in your monthly bill. To be eligible to receive the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be subscribed to a plan with data allotment (excluding 4G plans), and on a device that is compatible with the Visual Voicemail add-on, as outlined above, and (ii) subscribe to Visual Voicemail. The promotion can only be applied once to each eligible line. After your first full month of Visual Voicemail has completed, you will be charged the monthly recurring rate of $4 for Visual Voicemail unless you unsubscribe to the service. Your service will no longer be eligible for the discount if during the promotion period you (a) change your rate plan to a non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.

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