How To: Upgrade your Device in My Account

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1. Login to My Account

2. Scroll down to the My Device section

  • After logging in, you will be in the Overview section, where you’ll see a highlight of your account including your billing information, set up Auto Pay, make a one-time payment, view your plan and device details.

  • Scroll down to the section for My Device where you’ll have the option to Shop Devices.

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3. Select between Upgrade or Add a line.

  • Before selecting a device, you’ll need to confirm if you would like to “Upgrade” on an existing line or “Add a line”.

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4 . Select the number for the line you would like to upgrade.

  • If you have more than one line your account, confirm the correct line is selected from the available options.

  • Click on Apply”.

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5. Select the Device

  • Scroll through the available options and select the device you would like to upgrade to.

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6. Review the Specifications

  • From the available options, confirm the device specification for your new device.

  • Scroll down and click on “Upgrade Phone” to continue.

Note: Confirm the device is “In Stock Online” to continue with your order.

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7. Review your Plan Details

  • You’ll have the option to stay on your current plan or upgrade to a new in market plan.

  • Your “Upfront” payment and “Monthly Fees” will adjust based on the rate selected.

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8. Review Your Shopping Cart

  • Before you complete your order, you’ll have the option to review your selection and make any final adjustments.

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9. Check out

  • Scroll down and click on the option to “Checkout”.

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