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About: The TradeUp Program

Contents

Overview

Freedom Mobile’s TradeUp program offers you the ability to activate or upgrade to the latest phones at a lower monthly cost.

To be eligible for the TradeUp program, you must:

  • Purchase an eligible TradeUp phone. Check out our TradeUp eligible phones.

  • Be on an eligible plan.

  • Be a Postpaid customer with an eligible credit limit.

How It Works

When you sign up for the TradeUp program, you will receive an upfront credit towards the cost of the eligible phone by agreeing to return the phone based on our return criteria, at the end of the 24-month term. This upfront credit is called the TradeUp Return Value which reduces your monthly MyTab payment.

When your TradeUp term ends, the TradeUp Return Value on your device becomes due and your phone needs to be returned. You’ll have the option to:

  1. Keep your phone, pay monthly. This great new option lets you keep your phone, without the upfront payment. Return it to us and then immediately buy it back and spread the TradeUp Return Value over a new 24-month term with MyTab+. Learn more about MyTab+.

  2. Keep your phone, pay in full. Settle the TradeUp Return Value in one payment. The amount will be added to the bill following your TradeUp return date.

  3. Get a new phone. Pick something new and return your current phone in-store in eligible condition.

We’ll send you a reminder before your TradeUp return due date. The account holder will receive both a text and an email reminder. Authorized users and device users will receive a text reminder for the eligible line.

If the phone doesn’t meet the return criteria, the TradeUp Return Value plus applicable taxes will be charged to your next bill, unless you:

  1. Enroll in MyTab+ to keep your device or

  2. Take advantage of the TradeUp Return Assist program to complete your return. Learn more about TradeUp Return Assist program.

If you’d like to make an early payment for your TradeUp Return Value (before it’s charged to your bill), please contact Customer Care.

If you find that you and your TradeUp phone aren’t a perfect match within 15 days of purchase, you can complete a return. Learn more about Freedom’s Return Policy.

Important: Check the TradeUp program conditions before you downgrade your plan or port out. These actions may cause some or all of your MyTab balance and all the Return Value on the phone to charge out. If your MyTab balance and Return Value are charged and you made a prepayment when setting up your service, that prepayment balance will be applied towards this adjustment. This means you may not need to make an additional payment.

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Upgrading your TradeUp Phone

With the Return Later program, upgrading from your TradeUp phone is easier than ever. When your return is due, you can get a new phone, complete your device transfer at home, at your convenience and return your TradeUp device to a participating location within 15 days.

Learn about the Return Later program.

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TradeUp Return Eligibility

To complete a return, either at the time you upgrade your TradeUp phone or later through the Return Later program, the phone must meet the following criteria:

  1. The phone must power on and navigate properly to the home screen.

  2. The phone must be able to accept and hold a charge.

  3. All passwords or access restrictions must be turned off or removed.

  4. All information must be wiped, and the TradeUp Phone must be able to perform a factory reset, so be sure to back it up. Refer to your device manufacturer’s user guide for more information on how to complete a factory reset on your phone:

If the phone does not meet the physical condition requirements such as having a screen that functions correctly, without a damaged screen (free of cracks, dark spots, blemishes, bruising or other damage), no cracks, no missing parts (hinges, keypad, housing, buttons, battery, etc.) or signs of water damage it may still qualify for a return with the TradeUp Return Assist program provided all the other criteria above are met.

The TradeUp return can only be completed by the account holder or an authorized user. If someone else needs to return it, you can add them as an authorized user on your account. Learn how to manage users on your account.

Important: Your Freedom service must be active to complete the TradeUp return.

Learn more about the TradeUp program.

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TradeUp Return Assist

If your phone is damaged, including cracks, dark spots, blemishes or bruising you may still be eligible for a TradeUp Return as long as your phone meets all the other criteria.

With the TradeUp Return Assist program, you can complete your return by making a one-time $150 payment plus applicable taxes rather than paying the full TradeUp Return Value associated with the phone.

To confirm your eligibility and complete your TradeUp Return, visit us in-store .

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FAQs

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