About: Roam Beyond

Overview

Our plans with Roam Beyond let you enjoy data plus unlimited talk and text in 120+ global destinations. All with no daily roaming fees.

Looking for a temporary option? We also offer travel passes starting at $5/GB.

To sign-up for Freedom service, visit a store or shop plans online. Existing customers can update their plan or select a travel pass in My Account.

Eligible Destinations

There are currently 120+ destinations included in our plans with Roam Beyond. New destinations will be added to your existing plan or pass automatically. No need to purchase a new pass! Once you sign up for a plan, you can check the current list of destinations included any time in My Account.

While we are still working to add more destinations, there may be instances when destination(s) need to be removed

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Plans with Roam Beyond vs. 30-Day Passes

Plans with Roam Beyond require a minimum of 3 months. Your service is subject to a $30 fee if you change to another plan within 3 months of activating or migrating to a plan with Roam Beyond.

Plans with Roam Beyond, in a Roam Beyond destination, you get:

  • Data with no overage fees.

  • Unlimited calls to Canada and to local numbers within your current Roam Beyond destination. Unlimited incoming calls.

  • Unlimited global texting.

If you’re looking for 30-day options, check out our Roam Beyond 30-day passes, which you can purchase while staying on your existing rate plan, starting at $5/GB.

With Roam Beyond passes, in a Roam Beyond destination, you get:

  • Roaming data. Pay-per-use charges apply if pass’ data allotment is fully consumed.

  • Unlimited calls to Canada and to local numbers within your current Roam Beyond destination. Unlimited incoming calls.

  • Unlimited global texting


Shop available passes.

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Plans with Roam Beyond Data


Our unlimited plan’s data policy, applies to data usage in Canada, U.S., and Mexico while on a plan with Roam Beyond. If your applicable data allotment is depleted within the current billing cycle, you will not have access to any additional data in other destinations unless you purchase a one-time data pass.

See Fair Usage Policy for more details.

If you're the Account Holder, you'll receive email and text notifications when a line starts roaming and when it reaches 70% of its data limit. Authorized Users and Device Users will only get text notifications for the same. If you're on a plan with Roam Beyond, you can also log in to My Account to monitor your data usage.

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Talk Features

Plans with Roam Beyond and passes include:

  • Unlimited calls to Canada and to local numbers within your current Roam Beyond destination.

  • Unlimited incoming calls within Canada and Roam Beyond destinations.

  • Unlimited calls to the U.S./Mexico from Canada.


International long distance calls, other than to the U.S./Mexico from Canada, are not included. Learn more about international long distance .

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Requirements

To use your phone while travelling internationally, you'll need to enable features in My Account as well as on your device.

In My Account, confirm the following features are active:

  • US Roaming

  • International Roaming

  • International Calling.

You'll also need to turn on data roaming in your device settings. Learn how to enable these features.

In some roaming destinations, VoLTE Roaming is also required to use messaging, data, and voice services, including to emergency services like 9-1-1 calls. Not all devices are compatible with VoLTE Roaming, and you may need to update your device to access VoLTE Roaming services. You can use our device compatibility tool to confirm if your device supports VoLTE Roaming.

Learn more About: Roaming in destinations without 3G network availability.

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Wi-Fi Calling while Roaming

While theres no cost to access Wi-Fi Calling, usage is billed as if you're connected to the Freedom Mobile network in Canada, regardless of your location.

This means that any usage over Wi-Fi calling to destinations not included in your plan while on the Freedom network in Canada may incur long-distance charges, even with a roaming plan or pass.

To avoid unexpected charges, consider turning Wi-Fi Calling off while roaming, to ensure your calls are routed through our partner networks. This will allow you to fully take advantage of our Roam Beyond passes and plans.

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If you don’t see your answer in our FAQ section, we’re here to help.