About: Cancellation

Overview

Want to cancel your Freedom Mobile Service? We're sorry to see you're looking to leave.

Contact us through your preferred channel and we’ll help you find a solution, or cancel your service as requested.

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If you require assistance with cancelled service or to reactivate, you’ll find more information below.

Voluntary Cancellation/Port Out

If you requested to cancel your service without porting out your number, you:

  • Will not be able to reactivate your old Freedom Mobile Number.

  • Must visit a Freedom Mobile retail location to purchase a new SIM card, complete a new activation, and select a new phone number.

If you requested to cancel your service and ported out your number, you can reactivate Freedom Mobile service with your old number by visiting a Freedom Mobile retail location. You’ll need to perform a new activation with a new SIM and rate plan, and port your number back to Freedom Mobile.

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Accidental Cancellation

If your service was cancelled in error, our Customer Care team can review your account and provide the next steps to reactivate your line.

Contact us through your preferred channel and we’ll help you find a solution.

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Cancelled due to Non-Payment

If your service was cancelled due to non-payment, our Customer Care team can review your account and provide the next steps to reactivate your account.

Contact us through your preferred channel and we’ll help you find a solution

Don’t see what you’re looking for?

If you don’t see your answer in our FAQ section, we’re here to help.