LG Velvet Terms and Conditions

The Promotion Sponsor

1. LG Electronics Canada, Inc, 20 Norelco Drive, North York, ON M9L 2X6, Canada. (the “Promoter”)

2. Opia Limited, a company incorporated in England and Wales of Priory House, Pilgrims
Court, Sydenham Road, Guildford, Surrey, England, GU1 3RX (the “Administrator”)

3. Claims must not be sent to these addresses as they will not be processed.

Promotion Period

4. The Promotion will commence at 12:01am (EST) on July 16 and shall close at 11:59pm (EST) on August 2nd, 2020 (“Promotion Period”).

Eligibility

5. The Promotion is only open to individuals who are (each a “Participant”): (i) legal residents of Canada; (ii) who have reached the age of majority in their province of residence; (iii) who hold a valid e-mail account; and (iv) who have purchased a Promotion Product (defined
below).

6. This Promotion is not open to: (i) an employee, officer, director, representative or agent of the Promotion Sponsor; (ii) any of Promotion Sponsor’s advertising or promotional agencies, or any of their parent companies, affiliates, subsidiaries, or agents; (iii) the spouse or partner and any member of the immediate family of a person described in item (i) above; and (iv) any person who resides or is domiciled with any person described in item (i) above. For purposes of this Promotion, “immediate family members” shall include the mother, father, brothers, sisters, daughters, sons of an individual (regardless of where any such immediate family member resides) including step-, half- or adopted.

Offer

7. Participants who pre-order and purchase a new (i.e. not second hand or refurbished) promotion product from the table below within the Promotion Period (a “Promotion Product”) on one of the Canadian cellular networks, listed in the table below, from major carriers’ stores and their authorized resellers (including but not limited to Best Buy, The Mobile Shop, The Source, Wal-Mart, T-Booth, Wireless ETC, Wireless Wave and Wow! Mobile) (each a “Participating Retailer”) will be eligible to claim one (1) pair of LG TONE Free Earbuds –
model FN6 and a $200 Pre-Paid Visa Gift Card (together “Reward”), subject to compliance with these Promotion Terms.

Promotion Product
LG VELVET^™ 5G

Reward (CAD)
1 pair of LG TONE Free Wireless Earbuds – model FN6 $200 CAD Pre-Paid Visa Gift Card

Canadian Cellular Network Bell
Rogers
Telus
Freedom
Videotron
Eastlink
SaskTel
Xplore Mobile

8. Limit of four (4) Rewards per household during the Promotional Period. Where a Participant or Participants in the same household have submitted more than four (4) Claims (as defined below), only the first four (4) Claims received by the Promotion Sponsor for the household, as determined in the sole discretion of Promotion Sponsor, will be deemed valid. All other Claims on behalf of a Participant in that household will be void. Only one claim for a
Reward can be made per Promotion Product.

Claims

9. In order to participate in the Promotion and claim the Pre-Paid Visa Gift Card, participants must go to www.lgvelvet5ggift.ca (https://lg-promotions.com/velvetpreorder)
to complete the online claim form and submit a copy of their proof of purchase (the 'Claim').

10. Claims must be submitted by the customer between Aug 7 and Sept 30, 2020, after the date of purchase indicated on the receipt or invoice. The date of purchase indicated on the proof of purchase is day one (1). The final claim date (for a Promotion Product purchased on August 6, 2020) is no later than 11:59pm (CST) on September 30, 2020. If claims are
submitted after this claim window they will be deemed invalid.

11. Once the Claim has been received, you will receive confirmation of receipt by email from velvetpreorder@lg-promotions.com stating whether or not the Claim for the Reward has been successful. It is the Participant’s responsibility to contact the customer service team using the email address above within seven (7) days of their Claim being sent if an email acknowledgement has not been received.

12. Provided the Terms and Conditions of this Promotion have been met, your Reward(s) shall be sent via Canada Post or Purolator within twenty-eight (28) days of claim validation.

13. If an incomplete Claim form or an unaccepted proof of purchase is received a notification email will be sent to you with the opportunity for you to provide the required items within seven (7) days of the email being sent. If no reply is received within seven (7) days then the Claim for a Reward will be refused.

14. In the event of a Promotion Product being returned or replaced for any reason during the claim period and if the cashback Reward has not been sent across, the original Claim will be voided and you will need to re-submit your Claim accordingly against your replacement order.

15. In the event that the VISA gift card element of the Reward is lost (before redemption) by the Participant or the Participant provided the incorrect postal address on the claim form, the Participant may request a new Reward be sent to them by contacting velvetpreorder@lg-promotions.com and paying a $20 CAD processing fee.

General Terms

16. The decisions of the Promoter in respect of any, and all aspects of the Promotion will be final and binding. The Promoter reserves the right to amend or cancel the Terms and Conditions of this offer without notice.

16. In the event of unforeseen circumstances, the Promoter may substitute a Reward of equal or greater value for either element of the Reward

17. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a participant.

18. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

19. This Promotion is only valid in Canada. Any applicable federal, provincial and local taxes are the sole responsibility of Participants.

20. Other than as set out in these Terms and Conditions or for the purpose of operating the Promotion, the details and information provided by you when entering the Promotion will not be used for any promotional purpose, nor shall they be passed to any third party.

21. Each Participant, and his/her representatives, heirs, next of kin or assignees (“Participant’s Representatives”), hereby release and hold the Released Parties (defined below) harmless from any and all liability for any injuries, loss or damage of any kind to the Participant,
Participant’s Representatives or any other person, including, without limitation, personal injury, death, property damage and claims based on publicity rights, defamation, invasion of privacy or anti-spam violations, resulting in whole or in part, directly or indirectly, from acceptance, possession, use or misuse of the Reward, participation in the Promotion, and
any breach of these Terms and Condition. The Participant and Participant’s Representatives
agree to fully indemnify the Released Parties from any and all claims by third parties relating to the Promotion, without limitation. “Released Parties” shall mean the Promotion Sponsor and its affiliates, divisions, subsidiaries, parent and related organizations, predecessors, successors, assigns, agents,employees, officers and directors.

22. These Terms and Conditions and the Promotion are governed by, and construed in
accordance with, the laws of the Province of Ontario and the federal laws of Canada, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws. The Sponsor and all Participants hereby attorn to the jurisdiction of the courts of that Province, sitting in the City of Toronto, Ontario, in respect of the determination of any matter, issue or dispute arising under or in respect of these Terms and Conditions and/or the Program and agree that any such determination shall be brought solely and exclusively before such courts. LG Electronics Canada, Inc. reserves the right to change these terms and conditions from time to time in its discretion. All terms and conditions are applicable to the extent permitted by law.

23. Copyright @ 2020 LG Electronics Canada, Inc. LG, the LG logo are the registered trademarks of LG Corp. VELVET™ 5G is a trademark of LG Electronics, Inc. ALL RIGHTS RESERVED. All other product and service marks contained herein are the trademarks of their respective owners. Phone features and specifications are subject to change without prior notice.

24. LG's Privacy Policy is incorporated herein and available at http://www.lg.com/us/privacy.

A one-time connection fee of up to $45 will apply to each new line or device activation/upgrade. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service, Fair Usage Policy and Privacy Policy.

*Starting July 24 2023, all Freedom Mobile subscribers (excluding prepaid and select applicable plans) that have recurring Freedom Network and/or Nationwide data allotments will have their Freedom Network and/or Nationwide data converted into Freedom Nationwide data. Freedom Nationwide data is defined as data that can be used on both Freedom and Canadian partner networks. Only recurring Freedom data and/or Nationwide data will be converted to Freedom Nationwide data. This excludes Data Passes, Big Binge Bonus Data and Pay Per Use data amounts. 

**Starting Jul 24, 2023, subscribers who are on a $39 per month and above rate plan (after Digital Discount where applicable) will have 5G speeds available to them. To access 5G speeds, the subscriber needs to be on a 5G eligible rate plan, needs to have a 5G enabled device with a 5G enabled SIM card and needs to be in a 5G coverage area.

1. MyTab monthly payment required.

Savings based on Regular Selling Price. MyTab monthly payment required for 24 months. Conditions apply. Offer subject to change or cancellation without notice. Taxes, government fees and pay-per-use charges are extra. Early cancellation fees apply. For TradeUp, additional savings are contingent on return of device in eligible condition within month 24.

2. Applicable taxes extra.

3. Digital Discount

Digital Discount promotion is subject to change or cancellation without notice. To be eligible to receive the $5/month Digital Discount, you must (i) be subscribed to a Prepaid or Postpaid line on an eligible plan (in-market plans, except for Prepaid By The Year, Tablet and Watch plans), (ii) sign up for Auto Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile retail location or through your My Account. The promo code can only be applied once to each eligible line. A $5 monthly discount will start to be applied on your next top-up date following promo code redemption (for Prepaid customers), or on your next bill following promo code redemption (for Postpaid customers). Postpaid customers: you must complete the above eligibility requirements on the same day you activate your eligible plan to ensure the discount is received on your first/next bill. If you are not eligible for the promotion during any month, that monthly discount will be entirely forfeited and cannot be made up. If you qualify for the discount in the months following the ineligible month, you will receive the discount in those subsequent months. Movement between eligible plans will not result in the loss of the monthly discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, or (b) Port your number away from Freedom Mobile. Applicable taxes extra.

4. Unlimited Plans Data Policy

Freedom Mobile’s unlimited data plans include (depending on your selected plan) from 50GB to 100GB of full-speed data that can be used at 5G speeds on the Freedom network (where available) and at 4G speeds (up to 100 Mbps) on partner networks in Nationwide, the U.S., and Mexico (as applicable, see freedommobile.ca/plans for plan details). See freedommobile.ca/coverage for more information on Freedom’s coverage area. Once your full-speed allotment is depleted, you will continue to have access to data services, with no data overage fees, but at a slower speed – of up to 256 kilobits per second (for downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and up to 128 kilobits per second (for downloads) and 64 kilobits per second (for uploads) on partner networks in Nationwide, the U.S., and Mexico (as applicable) – until the end of your current billing cycle. Applications such as web browsing, email, instant messaging, voice over IP services, or low-quality audio streaming will continue to work, but at a slower speed. Applications that normally require greater bandwidth, such as video streaming or peer-to-peer file sharing will also continue to work, but the slower speed may affect application performance. We will send you a text message notifying you when you have used 70% and 100% of the full-speed allotment included in your plan, at which point you may choose to purchase a data add-on to add more full-speed data to your plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and Fair Usage Policy.

5. 5G Access

5G access is available with a 5G plan, a 5G compatible phone, and when you're within 5G network coverage area.

7. Student Offer

Offer is available for a limited time at participating Freedom Mobile locations and is subject to change or cancellation without notice. Applicable taxes extra. $40/mo. is based on a $50/mo. plan after Digital Discount, less the $10 student offer for 24 months. To be eligible for the student offer, you must activate a new line on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) and have a promo code applied during the promotion period. You must be a student of an eligible post-secondary institution, and during the new activation must: (i) show proof of enrollment (either a student ID or enrollment letter), (ii) use an eligible student email address on the account (each email address can only be used once) and (iii) create a new 1-line account (new lines on existing accounts are not eligible). The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $10 discount off the monthly price of the plan for 24 months as you remain active on an eligible plan. Each promo code can only be used once and applies to one line only - not the full account. The promotion may not be combined with any other recurring discount promotions, except for Digital Discount. Your service will no longer be eligible for the discount if you: (a) Change your rate plan to a non-eligible plan, (b) change your email address from a student domain to an ineligible domain.

8. Roam Beyond Plan

Canada’s most affordable international roaming plan (Roam Beyond) is based on comparable plans and roaming rates of other Canadian wireless carriers as of February 15, 2024, for a customer who travels in Roam Beyond included destinations over a one-month period. Your service is subject to a $30 fee if you change to another plan within 3 months of activating on, or migrating to, the Roam Beyond plan. For 30-day pass options, visit My Account. Destinations included with the Roam Beyond plan are subject to change (destinations may be added or removed), visit freedommobile.ca/plans or My Account to view a current list of destinations included. Unlimited Plans Data Policy⁴ only applies to data usage in Canada, U.S. and Mexico. See Unlimited Plans Data Policy and Fair Usage Policy for more details.

9. Standard Voicemail

Standard Voicemail (offered on 4G LTE plans) can store up to 5 messages, with each message stored for up to 5 days. Voicemail+ (offered on 5G plans) can store up to 50 messages, with new messages stored for up to 30 days and saved messages stored for up to 90 days. Messages can be resaved during the storage period but will be deleted if past the storage period. Monthly plan customers with Standard Voicemail can upgrade to Voicemail+ by subscribing to the monthly add-on.

10. Pay Per Use Charges

Apple Watch plan utilizes the Freedom Nationwide data included in your associated phone plan when connected via Bluetooth. Pay Per Use Charges may apply.

11. Tablet Plans

To be eligible for a Tablet plan, you must activate a new Postpaid line or complete a hardware upgrade on an eligible Tablet (ZTE Grand X View 4, Samsung Tab A7 Lite) with MyTab at participating Freedom Mobile locations. All services subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic Management Policy and Privacy Policy.

12. Determining the value of your Trade-In Device

Offer subject to change without notice. Offer available for a limited time at Freedom Mobile corporate stores and participating Freedom Mobile dealer locations.

Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your device Trade-In value is determined by us in our sole discretion and is based on phone make, model, and physical condition. You will not receive extra value for trading in other in-box accessories (Example: charger, earbuds, external case, etc.). If we determine, in our sole discretion, that your Trade-In Device has no Trade-In value we will gladly take it and recycle it for you. As part of our ongoing green initiatives, any mobile phone may be dropped off at any Freedom Mobile store for responsible recycling. All trade-in program details are subject to Trade-InTerms and Conditions.

13. 1000 Long Distance Minutes Offer

Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the promotion, you must activate a new line or complete a phone upgrade, on an eligible plan ($29+ plans after Digital Discount) during the promotion period. You will receive 1,000 long distance minutes per month for 24 months that can be used to call the following destinations from Canada, as long as you remain active on an eligible plan: Australia, Bangladesh, Brazil, China, Germany, Hong Kong, India, Japan, Malaysia, Mexico, Singapore, South Korea, Taiwan, United Kingdom. Any unused minutes are non-refundable and non-transferable. The promotion may not be combined with any other long distance offers.

14. Bring Your Own Phone Offer

Offer is subject to change or cancellation without notice. To be eligible for the $5 monthly credit for 24 months, you must activate a new bring your own phone line on an eligible plan ($5 off Nationwide Unlimited 20GB + 5G (with U.S.) Promo, Nationwide Unlimited 50GB/75GB + 5G (with U.S.), or Nationwide Unlimited 60GB + 5G (with U.S.-Mexico)) during the promotion period. The credits will start to be applied as a bill adjustment before tax on your 2nd bill. You will receive a $5 credit off the monthly price of the plan for 24 months, as long as you remain active on an eligible plan. The promotion may not be combined with any other in-market recurring discount, except for Digital Discount. Your service will no longer be eligible for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.

15. Price Freeze Promise

Price Freeze Promise is our guarantee that the price of a wireless rate plan (prior to any discounts or credits) that any customer subscribes to and maintains will never incur a price increase. This guarantee applies to all past and current wireless rate plans available to our customers. The Price Freeze Promise only covers the wireless rate plan price itself, and not any other charges or fees, such as taxes, levies, pay-per-use charges, one-time passes, add-ons, device financing charges (such as MyTab and TradeUp charges), or any other additional charges/fees.

16. 3rd+ Line Offer

Offer is available for a limited time and is subject to change or cancellation without notice. Applicable taxes extra. To be eligible for the $10 monthly credit, you must: (i) have a minimum of 2 other active lines, both on an eligible plan ($45+/mo. after Digital Discount), (ii) activate additional new line(s) on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) , and (iii) not have canceled any line on your account within 60 days of activating this offer. The credit will only be applied to the additional new line(s). The credits will start to be applied as a bill adjustment before tax on your 1st bill after adding the new additional line(s). You will receive a $10 credit off the monthly price of the plan as long as you remain active and subscribed to an eligible plan. The promotion may not be combined with any other in-market recurring credit offer, except for Digital Discount. A line on your account will no longer be eligible for the promotion if you: a) change the rate plan on the new line(s) to a non-eligible plan, or b) no longer have a minimum of 2 other active lines on an eligible plan. If you are not eligible for the promotion during any month, that credit will be entirely forfeited and cannot be made up. If you qualify for the credit in the months following the ineligible month, you will continue to receive the credit as applicable.

18. Waived Postpaid Connection Fee

Offer is only available online and is subject to change or cancellation without notice. To be eligible for a waived connection fee ($45 in savings), you must activate a new postpaid line or complete a hardware upgrade during the promotion period. For new prepaid lines, a one-time $10 connection fee will apply.

19. Samsung Galaxy S24 Series Trade-in Offer

Offer available for a limited time only at select stores to eligible customers on approved credit and while supplies last. This offer is subject to change or cancellation without notice. Trade in offer is only valid on the purchase of a Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra activated on the Freedom Mobile network on a 24-month services agreement. Must be on a minimum $45+/mo. (after Digital Discount) plan. Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. The $350 bonus value is available to customers as a MyTab Bonus savings for those who trade-in an eligible old model of Samsung Galaxy Note series, Samsung Galaxy S series, or Samsung Galaxy Z Series phone with a trade-in value of at least $1. The $100 bonus value is available to customers as a MyTab Bonus savings for those who trade-in any other eligible phone with a trade-in value of at least $1. The total value of trade-in credit depends on the phone condition. MyTab Bonus Savings are applied after taxes and at the time of purchase on the price of the Samsung Galaxy S24, Samsung Galaxy S24+, or Samsung Galaxy S24 Ultra. The MyTab Bonus Savings will be applied against the upfront cost or the MyTab charge of the phone and following the application of the phone value trade-in credit. Any unused portion of the MyTab Bonus Savings will be forfeited and may not be used towards the purchase of any other product or service and may not be redeemed for cash. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab. Early cancellation fees apply. To receive the credit, your account must remain in good standing. This offer cannot be combined with any other promotional service credit offer. If you downgrade from your plan within 24 months to a plan that is not eligible for a MyTab Savings discount, or to a plan that is only eligible for a lower MyTab Savings discount amount, then you will be charged a fee equal to all, or a prorated part, of the discount received. Offer can be combined with eligible TradeUp credit. TradeUp Additional Terms of Service apply – see freedommobile.ca/en-CA/tradeuptandc. Applicable taxes extra.

All services subject to Freedom Mobile’s Terms of Service, Internet Traffic Management Policy, Fair Usage Policy and Privacy Policy. Samsung Galaxy S24, Samsung Galaxy S24+, and Samsung Galaxy S24 Ultra are registered trademarks of Samsung Electronics Co. Ltd. Screen images simulated.

20. Data By The Gig

Purchase 4G LTE Data when you need it. To purchase, visit My Account.

28. Visual Voicemail One Month Trial

The One Month Trial of Visual Voicemail is subject to change or cancellation without notice. The Visual Voicemail add-on is only available to customers that subscribe to a plan with data allotment (excluding 4G plans), and are on a compatible device. For more details, please refer to: https://www.freedommobile.ca/en-CA/support/What-is-Visual-Voicemail. You will receive a one-time $4 credit for the first full month of your Visual Voicemail subscription, which will appear in your monthly bill. To be eligible to receive the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be subscribed to a plan with data allotment (excluding 4G plans), and on a device that is compatible with the Visual Voicemail add-on, as outlined above, and (ii) subscribe to Visual Voicemail. The promotion can only be applied once to each eligible line. After your first full month of Visual Voicemail has completed, you will be charged the monthly recurring rate of $4 for Visual Voicemail unless you unsubscribe to the service. Your service will no longer be eligible for the discount if during the promotion period you (a) change your rate plan to a non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable taxes extra. All Freedom Mobile services are subject to our Terms of Service, MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.

LG Velvet Terms and Conditions

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