Contact Us

Contact Us

Self-serve support

Save yourself a call.

Find answers to our most frequently asked questions.

Go to Support Section >>

My Account

Keep up-to-date with your service by logging into Freedom My Account.

• View and pay bills

• Manage your services

• Check and add data + more!

Login here >>
Get the Freedom My Account app:

Download on the App Store >>

Get it on Google Play >>

Message us

Get support through social media.

Support representatives are available 7 days a week from 6AM to 10PM Pacific Time.

Facebook Messenger >>

Twitter Direct Message >>

Or connect with us here


611 on your Freedom Mobile phone or

1-877-946-3184 (outside North America: +1-647-700-2435)

Available 7 days a week from 6AM to 10PM Pacific Time.

Send us a letter:

207 Queens Quay West 

PO Box 114

Toronto, Ontario

M5J 1A7

Retail locations:

Find a store >>

How are we doing?

If your concern does not require a response, or if you simply want to share your thoughts with us. 

Provide Feedback >>

Community Initiatives

• Freedom generally supports children and youth initiatives in the areas of Digital Literacy, Health & Wellbeing, and Education.

• Requests can take up to 20 weeks to receive a decision.

• Community support is directed into communities where we live, work, and play.

   Learn more >>