describe what types of Personal Information (as described below) we collect from customers, potential customers and visitors to our website and stores;
set out the purposes for which we use Personal Information;
identify the third parties to whom we disclose Personal Information;
describe how we safeguard Personal Information;
set out what rights you have regarding Personal Information; and let you know how to contact us if you have questions or concerns
Identifying the purposes for Personal Information collection
Limiting the collection of Personal Information
Limiting the use, disclosure and retention of Personal Information
Keeping Personal Information accurate
Safeguarding Personal Information
Being open about policies and practices
Providing individual access to Personal Information
to conduct marketing research;
to send you marketing and other communications;
to understand your needs and preferences and your eligibility for our products & services;
to develop and enhance our products and services;
to provide you products and services, including sending and receiving confirmations, communications and bills, validating your identity, providing you support,
to respond to specific requests from you;
to administer and manage our business and operations, including the protection of the security and integrity of our services and our website; and
to meet legal and regulatory requirements.
We will only use your Personal Information for the purposes for which it was collected, and will only retain your Personal Information only as long as we require it for such purposes. Our general retention guideline is a 7-year period, which extends to all our corporate records including our customer & billing database. This allows us to meet our financial accountability and SOX audit obligations. Outside of the 7-year period, retention is defined based on length of time information is needed to meet the purpose(s) for which it has been collected and takes into account the sensitivity of the personal information. For example, we keep call records for 2 years, and IP logs for 180 days.
Freedom Mobile will automatically collect certain information such as Device location, Device type, and general usage information associated to the Media Access Control (“MAC”) address associated with your Device (the “Device Information”). The Device Information is used to deliver the Freedom Wi-Fi service, monitor and improve network traffic, improve your Freedom Wi-Fi experience and for research and statistical purposes. In certain instances, Freedom Mobile will rely on a third party to deliver Freedom Wi-Fi services at a specified location (for example, certain airports, universities or other public buildings). The relationship with the third party is governed by strict privacy provisions, in compliance with PIPEDA. As part of the delivery of the Freedom Wi-Fi services, the third party may have access to the Device Information, which can only be used for limited network monitoring and improvement purposes.
To enable certain functions of our site
To provide analytics
To store your preferences
We use different types of cookies:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Preferences cookies. We may use preferences cookies to remember information that changes the way the website behaves or looks, such as the "remember me" functionality of a registered user.
Analytics cookies. We may use analytics cookies to track information how the website is used so that we can make improvements. We may also use analytics cookies to test new promotions, pages, features or new functionality of the website to see how our users react to them.
For the Chrome web browser, please visit this page from Google:
For the Internet Explorer web browser, please visit this page from Microsoft:
For the Firefox web browser, please visit this page from Mozilla:
For the Safari web browser, please visit this page from Apple:
For any other web browser, please visit your web browser's official web pages.
You can also opt-out of several third party ad servers' and networks' cookies simultaneously using a tool created by the Network Advertising Initiative located at http://www.networkadvertising.org/managing/opt_out.asp. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
refuse to provide us with your Personal Information;
ask us for access to Personal Information that we hold about you;
ask us for information about our policies and procedures relative to the management of Personal Information
ask us to correct any inaccuracies or omissions in your Personal Information; or
ask us to remove Personal Information we possess, subject to reasonable notice, existing legal or regulatory obligations and our reasonable business requirements
However, we may not be able to offer you some of our services or functions of our website if you do not provide us with certain Personal Information or ask for your Personal Information to be removed. Marketing communications will only be sent to you if you elect to receive them when you register on our website or when you sign up for our services. You may opt out of receiving marketing communications at any time by selecting the “unsubscribe” option (in the case of e-mail communications), visiting our website or contacting our call centre.
Freedom Mobile complies with Canadian privacy law and take active steps to fully safeguard the information of our customers. At the same time we are compelled by law to respond to federal, provincial and municipal government and law enforcement agencies when they have a legally valid request ‐ like a search warrant or court order. Our customers' privacy is important to us and that is why we have issued a Transparency Report. This report is designed to provide more details on the number and types of requests we received in 2016. Download our 2016 Transparency Report.