Freedom Home Internet Acceptable Use Policy

Updated as of April 23, 2024


Freedom Mobile Inc. (“Freedom”) is committed to being the best possible network citizen. This means playing our part to maximize the usefulness, functionality and enjoyment of the Internet. In order to fulfill these goals, we require every person who uses the Services, Equipment and / or My Account to comply with the terms of this Acceptable Use Policy (“AUP”).

Throughout the AUP, all capitalized terms have the meaning defined in the Service Terms.

If you do not agree to be bound by this AUP, as amended from time to time, you must immediately stop using the Services, Equipment and / or MyAccount and notify Freedom that you are cancelling the Services, pursuant to the Service Terms and any applicable Service Agreements.

Prohibited Activities

When using the Services, Equipment and / or MyAccount, you are prohibited from, and you are prohibited from assisting others from, using, enabling, facilitating, or permitting the use of any Services, Equipment and / or MyAccount for:

a. uses or purposes contrary to applicable laws and regulations;

b. any illegal or criminal purpose including but not limited to acts relating to: harassment/stalking, child pornography, obscenity, uttering threats, communicating hatred, fraud, hacking or unauthorized use of a computer and mischief relating to data;

c. uses that give rise to civil liability or that violate the rights of Freedom or any third party, including, but not limited to violations of rights relating to: copyright infringement, trademark infringement, patent infringement, misappropriation of trade secrets and defamation;

d. invading, breaching or undermining the privacy of other Internet users;

e. using harassing or abusive language or actions, whether verbal, written or otherwise, with: our employees, suppliers, agents, representatives and any Internet users or groups;

f. restricting or inhibiting any other user from using or enjoying the Internet;

g. impersonating any person or entity or engaging in fraudulent activities, including but not limited to, forging anyone’s digital or manual signature;

h. reproducing, distributing, selling, reselling or otherwise exploiting the Services or content we provide or which you obtain through the Services for any commercial purposes without our express written consent;

i. copying, distributing, sub-licensing or otherwise making available any software or content we provide or make available to you or which you obtain through the Services, except as authorized by us;

j. transmitting content including, without limitation, unsolicited messages (i.e. spam) that, in our sole judgment, causes interference with, or disruption of, Freedom’s network or the Internet or the use or enjoyment of the Internet by other end-users, whether intentional or unintentional;

k. using the Services in an abusive manner in connection with any unlimited packages, options or promotions;

l. interfering or attempting to interfere with computer networking or telecommunications systems and/or service to or from any Internet user, host, server or network, including but not limited to compromising the security of, or tampering with, system resources or accounts, denial of service attacks, overloading a service, improper seizure and abuse of operator privileges ("hacking") or attempting to "crash" a host, disrupting sessions of other Internet users or consuming excessive amounts of central processing unit time, memory or disk space;

m. consuming excessive amounts of bandwidth, or utilizing service in a manner that interferes with computer networking or telecommunications systems and/or service to or from any Internet user, host, server or network;

n. accessing or attempting to access any Internet host, computer, software or data belonging to any other person without that person’s authorization, or using any tools designed to facilitate such access, such as "packet sniffers";

o. transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any files, programs or information (including, without limitations, guessing programs, cracking tools or network probing tools) designed to assist users in compromising the security of the Service, the Freedom network or telecommunications services;

p. transmitting, posting, publishing, disseminating, receiving, retrieving, storing or otherwise reproducing, distributing or providing access to any files, programs or information that is harmful or disruptive (including, without limitations, viruses, "cancelbots", "trojan horses" and "worms") even if the purpose is to test or analyze a host’s security mechanisms;

q. attempting to receive any Services without paying the applicable Fees;

r. modifying or disassembling Services or Equipment;

s. changing any identifier issued by Freedom without Freedom’s consent or otherwise forging or manipulating identifiers for a malicious or improper purpose or to disguise the origin of any content transmitted through the Services;

t. using an Internet host's resources in a manner that is not authorized by its administrators. This includes mail relaying, transmitting chain letters, make-money-fast or pyramid style schemes of any sort;

u. unless you have purchased Services that are specifically designed and authorized to support such functionalities, operating a server in connection with the Services including but not limited to mail, news, file, gopher, telnet, chat, web, or host configuration servers, multimedia streamers, or multi-user interactive forums.

Usage, Data Storage and Other Limitations

Are there any limitations on the use of my Services?

You must comply with the current bandwidth, data storage and other limitations on your Services. You must also ensure that your activity while using the Services does not improperly restrict, inhibit, or degrade any other customer’s use of the Services, nor represent (in the sole judgment of Freedom) an unusually large burden on our networks or third party networks for which we have roaming or network sharing agreements. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Freedom’s ability to deliver the Services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components.

Under no circumstances whatsoever are you permitted to resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Freedom. For example, you cannot provide Internet access to others through a dial-up connection, host shell accounts over the Internet, provide email or news service, or send a news feed. The Services are consumer products designed for personal Internet use. You may not use the Services for commercial purposes. You may not run a server in connection with the Services nor may you provide network services to others via the Services. Examples of prohibited servers include but are not limited to mail, http, ftp, irc, dhcp servers, and multi-user interactive forums.

General Terms

How does Freedom respond to violations of the AUP?

In accordance with the Service Terms, Freedom can restrict, block, suspend, disconnect or terminate any Services or the Agreement for cause if the AUP is violated. Freedom may also take any other measures that are necessary to address a violation of the AUP to the maximum extent permitted by law including, without limitation, temporary or permanent removal of content, cancellation of newsgroup posts and/or filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Services. Freedom will not have any liability for any such responsive actions. The above described actions are not Freedom's exclusive remedies and Freedom may take any other legal or technical action it deems appropriate.

Freedom may investigate suspected violations of this AUP, including the gathering of information from you or other users involved and the complaining party, if any, and examination of material on Freedom's servers and network. During an investigation, Freedom may suspend the account or accounts involved and/or remove material which potentially violates this AUP.

The failure of Freedom to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

Where should complaints relating to breaches of this AUP be directed?

All complaints of violations of this AUP by Freedom customers should be directed to: Freedom through the point(s) of contact set out in Section 44 of the Service Terms.