About: The Return/Exchange Policy

Overview

Our Return Policy is simple!

If you find that you and your new Freedom Mobile product(s) aren’t a perfect match within 15 days, return to the store where you made your purchase and we will provide a refund or an exchange, as long as:

  • You have not used more than 50% of the monthly data included with your service, and

  • The product(s) are in like new condition, including the original packaging, accessories and receipt (shipping confirmation is required for online purchases).

Charges

If you return the product(s) and cancel your services within 15 days, the MyTab will not be charged; however, you will be required to pay for any pay-per-use usage charges, including long distance minutes, roaming charges.

Top-up Vouchers, used for Prepaid accounts, including one-time fees (e.g. Connection fees) are not eligible for refunds.

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In-store Purchases

If you made your purchase in-store, youll need to complete your return or exchange at the same store. This applies even if the item was shipped to you after purchase.

Find a store.

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Purchases Online or Via Customer Care

If you purchased your device online or via Customer Care, use the provided return shipping label to complete the return.

Don’t see what you’re looking for?

If you don’t see your answer in our FAQ section, we’re here to help.