About: The Return/Exchange Policy


Our Return Policy is simple!

If you find that you and your new Freedom Mobile product(s) aren’t a perfect match within 15 days, return to the store where you made your purchase and we will provide a refund or an exchange, as long as:

  • You have not used more than 50% of the monthly data included with your service, and

  • The product(s) are in like new condition, including the original packaging, accessories and receipt (shipping confirmation is required for online purchases).


If you return the product(s) and cancel your services within 15 days, the MyTab will not be charged; however, you will be required to pay for any pay-per-use usage charges, including long distance minutes, roaming charges.

Top-up Vouchers, used for Prepaid accounts, including one-time fees (e.g. Connection fees) are not eligible for refunds.

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Instore Purchases

If you purchased your product from a retail store, please visit the same location where you made your purchase to complete the return. Find a store.

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Purchases Online or Via Customer Care

If you purchased your device online or via Customer Care, use the provided return shipping label to complete the return.

Don’t see what you’re looking for?

If you don’t see your answer in our FAQ section, we’re here to help.