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Protect Against Spam Emails

What is email phishing? 

Email phishing is where perpetrators use email to try to gain access to your personal information by: 

  • Sending you links to websites that appear trustworthy, and then stealing your information when you try to log in 

  • Persuading you to reply to an email with personal information 

  • Adding a trigger to emails that will download malicious software, in order to steal your data, encrypt your files for ransom money, and other malicious practices. 

How to identify a phishing scam 

Email phishing can be difficult to identify.  

Be wary of emails that: 

  • Come from an unknown sender and ask you to provide personal information 

  • Apply emotional pressure to persuade you into providing personal information 

  • Ask you take action on a matter that you don’t recognize and/or don’t expect 

  • Use poor spelling and/or poor grammar 

  • Appear to come from a reputable business, but the sender’s email address does not match the company's name 

  • Display a suspicious URL when you mouse over links in the email 

You can hover your cursor over links in the email to view the URLs they go to, but be careful to not actually click the links if you don't trust them. 

How to identify real emails from Freedom

Follow these tips to identify legitimate emails from Freedom: 

  • Phishing scams often try to gain control over email accounts. 

  • There are times when Freedom may ask you to fill out a form, such as a DocuSign form, as part of the customer service process. These forms will always be sent to you by a trusted Freedom source, who you should already be familiar with as part of the customer service process. 

  • If you receive such an email and are not familiar with the sender, contact us to confirm its legitimacy before opening any links or attachments. 

  • Legitimate emails from Freedom will end in Freedommobile.ca 

What to do if your personal information is at risk 

Fraudulent messages and phishing attempts often include false messages related to: 

  • Declined payments 

  • Updating Webmail 

  • Signing in to your account 

  • Updating billing information 

  • Activating your Shaw ID 

  • Account changes 

  • Mailbox security 

  • Mailboxes reaching capacity 

If you feel that your Freedom account or banking information may be at risk after opening or responding to a phishing email: 

  • Change your username and password. 

  • Recover/change your MyAccount password. 

  • Contact Freedom to report an incident related to your Freedom account. 

  • Inform your bank if you feel your banking information may have been compromised. 

  • Contact local law enforcement to open an investigation if you believe you were the victim of a targeted attack. 

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