We are writing to inform you of a privacy incident that affected your Freedom Mobile account. Below you'll find details about what happened, the steps we've taken, and how you can protect yourself.

We detected unauthorized activity within our customer account management platform that occurred between January 12 and 18, 2026. Our investigation determined that a third party used the credentials of a subcontractor to gain access to the personal information of some of our customers.

We quickly contained the incident by disabling the compromised third-party account and have since taken steps to address the factors that made this situation possible, including a review of the processes and controls governing third-party access to our systems. We are also closely monitoring affected accounts for any signs of unusual activity.

What personal information was accessed?

• First and last name

• Home address

• Email address

• Date of birth

• Phone number (home and/or cell)

• Freedom Mobile account number

Your payment information and passwords were not affected.

We have no indication that this information has been misused, though we encourage you to remain vigilant. While the risk of harm is low, we encourage you to take the following precautionary steps:

• Protect your personal information:

  Be cautious of any unexpected messages asking for personal information or directing you to a website to enter it. Freedom Mobile will never ask you for personal information such as credit card numbers, banking information, passwords, or PIN codes by email or SMS.

• Stay alert with messages:

  Avoid clicking on links or downloading attachments from emails or texts that seem suspicious.

• Monitor your accounts:

  Regularly check your accounts for unusual or suspicious activity.

To learn more about different types of fraud and how to protect yourself, visit the Canadian Anti-Fraud Centre website at https://antifraudcentre-centreantifraude.ca.

We’re sorry this happened and understand it may cause concern. If you have any questions, please contact us at privacyofficer@freedommobile.ca.

We appreciate your understanding.