At Freedom Mobile, we take the protection of personal information very seriously. We want to inform you about a recent privacy incident that requires your attention.

On October 23, we detected unauthorized activity on our customer account management platform. Our investigation revealed that a third party used the account of a subcontractor to gain access to the personal information of a limited number of our customers. We quickly identified the incident and implemented corrective measures and security enhancements, including blocking the suspicious accounts and corresponding IP addresses.

While our teams continue to closely monitor the situation to prevent any further unauthorized access, we wanted to inform you of the incident so that you can take precautionary measures.

What personal information was accessed?

• First and last name

• Home address

• Date of birth

• Phone number (home and/or cell)

• Freedom Mobile account number

Rest assured that this incident did not affect your payment information or passwords.

Although we have no reason to believe that this information was misused, we encourage you to follow best practices to protect your data:

• Protect your personal information: Be cautious of any unexpected messages asking for personal information or directing you to a website to enter it. Freedom Mobile will never ask you for personal information such as credit card numbers, banking information, passwords, or PIN codes by email or SMS.

• Stay alert with messages: Avoid clicking on links or downloading attachments from emails or texts that seem suspicious.

• Monitor your accounts: Regularly check your accounts for unusual or suspicious activity.

To learn more about different types of fraud and how to protect yourself, visit the Canadian Anti-Fraud Centre website at https://antifraudcentre-centreantifraude.ca.

We’re sorry this happened and understand it may cause concern. If you have any questions, please contact us at privacyofficer@freedommobile.ca

Thank you for your attention.