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Freedom Home Internet Acceptable Use Policy

Updated as of October 17, 2019

Introduction

Thank you for choosing Freedom's Internet Services!

These terms and conditions are in addition to Freedom's applicable Terms of Service.

By using Freedom's Internet Services and such services (collectively, the "Services") provided by Freedom Mobile Inc. and its partners, associates and affiliates, including Shaw Cablesystems G.P. (collectively, "Freedom"), you agree to the following terms of this Acceptable Use Policy, including the General terms contained below:

This Acceptable Use Policy constitutes the agreement between Freedom ("Freedom" or "our") and the customer ("you" or" your") subscribing to the Services.  This Acceptable Use Policy governs your use of the Services and any devices and/or equipment used to support the Services, including without limitation, a cable modem and software used in conjunction with the Services which is loaned to you from Freedom for your use solely in connection with the Services (collectively, the "Equipment").  By activating the Services, you acknowledge that you have read, understand and agree to this Acceptable Use Policy as set out here under and with terms and conditions of Freedom's applicable Terms of Service (collectively, the "Agreement").  If you do not wish to be bound by this Agreement or any modifications, which may be made by Freedom from time to time (as described in the following paragraph), do not activate or use the Services and immediately contact Freedom.

Freedom may revise this Agreement and give you notice of a change by sending it to you by email, by including it on your monthly invoice, by posting it on the My Account tool, available at myaccount.freedommobile.ca, or by any other reasonable method and such notices may refer you to our website for further details. YOU SHALL BE DEEMED TO HAVE ACCEPTED ANY CHANGES MADE BY FREEDOM IF YOU CONTINUE TO USE YOUR SERVICES AFTER SUCH CHANGES ARE EFFECTIVE WITH NO ADDITIONAL ACTION OR AGREEMENT REQUIRED.  YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING INFORMATION SENT TO YOU AND POSTED ONLINE TO OBTAIN TIMELY NOTICE OF SUCH CHANGES. If you do not agree with any of the amendments to this agreement, you agree to stop using the Services and to provide notice to Freedom of your termination of this Agreement in accordance with the terms of the applicable Terms of Service.  Freedom customers should consult this document regularly to ensure that their usage conforms to the most recent version.  In the event of conflict between any customer agreement and this Agreement, the terms of this Agreement will govern.  Please refer to the customer agreement specific to the service which you are using. Complaints of violations of this Agreement by Freedom users can be directed to: internet.abuse@sjrb.ca

About Freedom Internet

The residential Internet Services provided by Freedom allow residential customers to connect to the Freedom high-speed backbone network, and the Internet. 

The Services use resources that are shared with many customers.  Moreover,the Services provide access to the Internet which is used by millions of others.  Each user benefits by being able to share resources and communicate almost effortlessly with other members of the user community.  However, as with any community, the benefits and privileges available from the Services, and the Internet in general, must be balanced with duties and responsibilities designed to guarantee uniform access to all customers of the Services.

Use of the Services is subject to the following rules and guidelines. You are responsible for ensuring that the use of all Services provided to you comply with this Agreement.

Illegal Activity

Use of the Services for any activity that violates Local, Provincial, Federal or International law, order or regulation, is a violation of this Agreement. Prohibited activities include,but are not limited to:

1. Posting,storing, transmitting or disseminating unlawful material, including without limitation, child or other pornography, any content, data or other material which is libelous, obscene, hateful, unlawful, threatening, reaction or ethnically offensive, defamatory or which in any way constitute or encourages conduct that would constitute a criminal offense.

2.  Disseminating material which violates copyright or intellectual property rights. The customer assumes all risk regarding whether material is in the public domain;

3.  Pyramid or other illegal soliciting schemes; or

4.  Fraudulent activities; including but not limited to: impersonating any person or entity, or forging anyone's digital or manual signature.

Security

You are responsible for any misuse of the Services that originate from your account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account.  You must ensure that others not gain unauthorized access to the Services.

The Services may not be used to breach the security of another user, or to attempt access to anyone's computer,software or data, without the knowledge and consent of that person.  The Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, probing the security of other networks.  Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools,packet sniffers or network probing tools is strictly prohibited.

YOU MAY NOT DISRUPT THE SERVICES.  The Services also may not be used to interfere with computer networking or telecommunications services to any user,host or network, including, without limitation, denial of service attacks,flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to crash a host.  The transmission or dissemination of any information or software which contains a virus or other harmful feature is also strictly prohibited.

YOU ARE RESPONSIBLE FOR THE SECURITY OF ANY DEVICE YOU CONNECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THAT DEVICE. In particular, Freedom recommends against enabling file or printer sharing of any kind.  Freedom recommends that any files or services you make available for remote access be password protected.

Inappropriate Content

Freedom is not responsible for any content you post, store, transmit, disseminate or access through use of the Services.  Any content questions or complaints you may have regarding content you access should be addressed to the content provider.

You are responsible for information published to the Web or other Internet services, through your account.  Freedom reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it,at its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.

Freedom has no obligation to monitor transmissions made on the Services.However,Freedom has the right to monitor such transmissions and to disclose the same in accordance with Freedom's Privacy Policy.  By using the Services to publish, transmit or distribute content, a user is warranting that the content complies with this Agreement and licenses and authorizes Freedom to reproduce, publish, distribute and display such content worldwide.

Bandwidth, Data Storage and Other Limitation

You must comply with the current bandwidth, data storage and other limitations on your applicable Services.

You must ensure that your activity while using the Services does not improperly restrict, inhibit or degrade any other customer's use of the Services, nor represent (in the sole judgment of Freedom) an unusually large burden on the network itself, such as, but not limited to,peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. Freedom reserves the right to set specific limits for Bandwidth Usage and charge for excessive Bandwidth Usage for residential Services at any time.  In addition, you must ensure that your activities do not improperly restrict, disrupt, inhibit, degrade or impede Freedom's ability to deliver the Services and monitor the Services, backbone, network nodes and/or other network services.

UNDER NO CIRCUMSTANCES WHATSOEVER ARE YOU PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICES OR ANY PORTION THEREOF TO ANY THIRD PARTY WITHOUT THE WRITTEN CONSENT OF FREEDOM AND PAYMENT OF APPLICABLE FEES. For example,you cannot provide Internet access to others through a dialup connection, host shell accounts over the Internet, provide email or news service, or send a news feed unless express permission is granted by the customer agreement.

The Services are designed for personal Internet use.  You may not use the Services for commercial purposes.  You may not run a server in connection with the Services nor may you provide network services to others via the Services. Examples of prohibited servers and services include but are not limited to mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. 

Internet Traffic Management Policies

Freedom occasionally uses traffic management policies to ensure proportional access to its network for all Freedom Internet customers.  Freedom's traffic management policies come into effect in the event of significant network congestion as the result of a network failure, a natural disaster or a transport network constraint that is negatively impacting the customer experience. During such instances Freedom may deploy fair shaping of Internet traffic to provide an equal amount of bandwidth to all customers. This results in equal sharing of total bandwidth available, which will not be less than 1 mbps downstream and 256 kbps upstream per customer. No specific application or protocol is specifically targeted through this traffic management policy and all internet traffic continues to be treated equally.  Freedom's traffic management policies are not intended to impact real-time interactive activities such as on-line banking, communication or VoIP services. For the majority of our customers, the Internet experience is unaffected by our traffic management policies and both upstream and downstream bandwidth will be available to ensure the full operation of any application. 

For details on areas within Freedom’s network where traffic management policies may be applied due to significant events, please check our website: https://community.shaw.ca/community/service-updates

Violation of this Agreement

Freedom does not routinely monitor the activity of accounts for violation of this Agreement.  However, in our efforts to promote good citizenship within the Internet community, Freedom will respond appropriately if it becomes aware of inappropriate use of the Services.  Although Freedom has no obligation to monitor the Services and/or the network, Freedom reserves the right to monitor bandwidth, usage and content from time to time, to identify violations of this Agreement, and/or to protect the network and Freedom Internet customers.

Freedom prefers to advise customers of inappropriate behaviour and any necessary corrective action.  However, if you use the Services in a way which Freedom, in its sole discretion, believes violate this Agreement, Freedom may take any responsive actions they deem appropriate.   Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts,filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Services.  Freedom will not have any liability for any such responsive actions.  The above described actions are not Freedom's exclusive remedies and Freedom may take any other legal or technical action it deems appropriate.

Freedom reserves the right to investigate suspected violations of this Agreement, including the gathering of information from you or other users involved and the complaining party, if any,and examination of material on Freedom's servers and network.  During an investigation, Freedom may suspend the account or accounts involved and/or remove material which potentially violates this Agreement.

You hereby authorize Freedom to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and/or (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Agreement.  Such cooperation may include Freedom providing the username, IP address, or other identifying information about a subscriber, in accordance with the guidelines set out in Freedom's Privacy Policy.

Upon termination of your account, Freedom is authorized to delete any files, programs, data and email messages associated with such account, if any.

The failure of Freedom to enforce this Agreement, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

You agree that, if any portion of this Agreement is held invalid or unenforceable, that portion will be construed consistent with applicable laws as nearly as possible, and the remaining portions will remain in full force and effect.

General

1.  Customer Computer It is your responsibility to ensure that your computer equipment meets the requirements set out by Freedom as may be amended from time to time, that are necessary to use the Services.

2.  Ownership of Addresses Freedom owns all addresses provided to you, including but not limited to IP addresses.  FREEDOM MAY MODIFY OR CHANGE SUCH ADDRESSES AT ANY POINT IN TIME AND SHALL IN NO WAY BE REQUIRED TO COMPENSATE YOU FOR SUCH CHANGES.

3.  End User Licenses You agree to comply with the applicable terms and conditions of all end user license agreements accompanying any software or plug-ins to such software distributed in connection with the Service.  All such end user licenses will terminate upon termination of this Agreement.  In the event of an inconsistency between the terms of this Agreement and any such license, the terms of this Agreement shall prevail.

4.  Multiple Users You acknowledge that you are executing this Agreement on behalf of all persons who use the Services through your computer. You assume all liability for such use of the Services and are responsible for ensuring that all such other users understand and comply with the terms and conditions of this Agreement.

5.  No License; Intellectual Property of Freedom and Others Nothing within the Services or any additional services offered by Freedom from time to time or through any Freedom Web site shall be construed as conferring any license of Freedom's or any third parties' intellectual property rights, whether by estoppel, implication,waiver, or otherwise.  You acknowledge and agree that Freedom's Web sites, the Services and/or additional services offered by Freedom from time to time are protected by copyright, trademark,patent, or other proprietary rights. You agree not to defame or disparage Freedom, its trademarks or its service marks.