Phone Protection Plan

We’ve got you covered with a comprehensive protection plan.

Your protection includes

• Up to two claims within 12 months (service replacement fees apply):

  • 1. Accidental damage (including water damage)
  • 2. Out-of-warranty malfunction

• Fast and; convenient replacement or repair if eligible (as soon as the next day).
• Phone support 7 days a week (1-877-632-0463)

Terms and Conditions apply.

How to add the Phone Protection Plan

The Phone Protection Plan can be added within 15 days of activating or upgrading your phone at a Freedom Mobile store. Coverage is optional; you can cancel at any time.

$9/mo. for all smartphones.

Service fees

Replacement service fees are $39, $99, $129, $229, or $299 depending on your phone model.  

Repair service fee is $99 for select devices with certain damage. You will be notified by Asurion as part of the claim process if your device is eligible for the repair option

Filing a Service Request

Contact Asurion within 30 days of the incident at 1-877-632-0463 from 7:00 am EST – 11:00 pm EST daily (excluding holidays) or visit the Asurion website. Replacement phones are shipped next business day if a service request is processed by 5:00 pm EST. Repairs are usually completed within two hours.