Freedom Mobile Support

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LTE NETWORK

LTE vs. 3G: What’s the difference?
Where is LTE available?
Will I need a new phone and plan?
What makes your LTE network traffic-free?

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WI-FI CALLING

What is Wi-Fi Calling?
Which phones support Wi-Fi Calling?
How do I set up Wi-Fi Calling?

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FREEDOM WI-FI

Which Wi-Fi network does Freedom Mobile use?
Is Wi-Fi available to all Freedom Mobile customers?
Does Freedom Wi-Fi use any of my data allowance?

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BILLING & PAYMENT

How do I top up?
What will my first bill look like?
What happens if I don't pay on time?
Will I be notified when payment is due?

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WIRELESS PUBLIC ALERTING (WPA)

Who sends emergency alerts?
Will emergency alerts be for my specific area?
Can I opt out of receiving emergency alerts on my wireless device?

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DEVICES & MYTAB

How do I get an unlock code?
How do I get my phone repaired?
How do I enter APN/MMS settings?
What is your return/exchange policy?

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PRODUCTS & SERVICES

What is Call Control?
How do I check voicemail when roaming?
How can I contact you when travelling?
What are short codes?

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JOINING FREEDOM MOBILE

Can I bring my own phone?
Can I keep my number?
Can I join Freedom Mobile as a small business?

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NETWORK & ROAMING

Where can I use Freedom Mobile's service?
What is Away coverage?
Can I disable Away service?
Can I use my features anywhere?

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MANAGING YOUR ACCOUNT

Can I change my plan?
What can I do in My Account?
Can I manage my account on my phone?
Can I change my phone number?

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