Freedom Wi-Fi

Freedom Wi-Fi

Which Wi-Fi network does Freedom Mobile use?

Freedom Mobile has access to Shaw’s network of Wi-Fi hotspots which are primarily located in Western Canada.

How fast is the service?

As long as your phone is connected to one of our hotspots, cell service and Freedom Wi-Fi service are comparable.

How do I connect to Freedom Wi-Fi?

To set up your connection to Freedom Wi-Fi, download the Freedom Wi-Fi app from the Google Play or iOS App store.

I’m having issues connecting to Freedom Wi-Fi. Who can I call for help?

Just dial 611 from your phone to talk to one of our Freedom Mobile CARE members. We’ll be happy to help.

Is Freedom Wi-Fi included in my service?

Yes, Freedom Wi-Fi is free to all of our customers.

What if I don’t want to connect to Freedom Wi-Fi?

Simply turn off Wi-Fi on your device if you don’t want to connect to Freedom Wi-Fi.

Does Freedom Wi-Fi use any of my data allowance or affect my monthly usage?

No. You can use Freedom Wi-Fi and not worry about the data allowance included with your plan. If you’re in a Freedom Wi-Fi area, make sure your Wi-Fi is turned on.

Is Freedom Wi-Fi available in my area?

Freedom Wi-Fi is currently available in Western Canada. For the most up-to-date hotspot locations, please see our Freedom Wi-Fi app or visit the Freedom Wi-Fi page.

When will Freedom Wi-Fi be available in my area?

We’re always adding more hotspots. For the most up-to-date locations, please see our Freedom Wi-Fi app or visit the Freedom Wi-Fi page.

How many phones and devices can I connect?

Any Freedom Mobile phone that has the Freedom Wi-Fi feature, or tablet with a Freedom Mobile SIM, can be connected. Even when you bring your own phone (BYOP) to Freedom Mobile, you can add this feature.

Why is my internet speed so slow?

Your distance from the nearest hotspot and how many people are connected at the same time may affect your connection speed. Think of it as being on an open road versus encountering a bit of a traffic jam.

Why don’t I see Freedom Wi-Fi hotspots on my map?

Whenever you use the Freedom Wi-Fi app, your mobile data needs to be turned on. We need to know where your phone is to show you with the most up-to-date hotspots.

Can I use Freedom Wi-Fi on my tablet?

Yes, as long as your tablet has a Freedom Mobile SIM in it.