Traffic-Free LTE

LTE

LTE vs. 3G: What’s the difference?

3G (3rd generation) network technology was the first generation of wireless to connect smartphones to the internet.

LTE stands for Long Term Evolution, a 4G (4th generation) network technology enabling data speeds several times faster than 3G. With LTE, websites and apps are more responsive, video streaming is smoother and downloads are faster.

Will I need a new phone and plan?

LTE-ready phones
For the best LTE experience we recommend you use a Freedom Mobile LTE-Ready phone. We have a growing number of phones ready for Freedom Mobile LTE.

We are upgrading our LTE network to make the vast majority of existing LTE devices compatible with our LTE-Advanced network. The upgrades have already started and will continue throughout 2018.
LTE-ready plans
To use Freedom Mobile’s LTE network, you need an LTE-ready plan. The good news is that nearly all Freedom Mobile plans, old and new, are LTE-ready.

Will I be forced to switch to LTE?

If you’re happy with your current 3G plan, you are free to keep it and use LTE on a compatible phone.

In addition to upgrading our LTE network, we are also upgrading all of our existing plans so that they have access to LTE. None of the features in these existing plans are changing, however existing customers can still switch to any of our new Big Gig plans to take full advantage of our fast LTE-advanced network.

Where is LTE available?

Freedom Mobile’s LTE network is available across our coverage area. We are upgrading the network to make most existing phones compatible with our LTE-Advanced network, and expect these upgrades to be completed in 2018.

Markets with Band 4 (B4) LTE are compatible with older phones.
Markets with Band 66 (B66) LTE are compatible with Freedom Mobile LTE-Ready phones.

Available Now
in Alberta
  • • Airdrie (B66 + B4)
  • • Beaumont (B66)
  • • Calgary (B66)
  • • Chestermere (B66)
  • • Edmonton (B66 + B4)
  • • Fort Saskatchewan (B66 + B4)
  • • Leduc (B66)
  • • Nisku (B66)
  • • St. Albert (B66)

Available Now
in British Columbia
  • • Abbotsford (B66 + B4)
  • • Burnaby (B66)
  • • Coquitlam (B66)
  • • Delta (B66)
  • • Langley (B66)
  • • Maple Ridge (B66)
  • • Mission (B66)
  • • New Westminster (B66)
  • • North Vancouver (B66)
  • • Pitt Meadows (B66)
  • • Port Coquitlam (B66)
  • • Richmond (B66)
  • • Surrey (B66)
  • • Vancouver (B66)
  • • Whistler (B66)

Available Now in Ontario
  • • Acton (B66)
  • • Ajax (B66 +B4)
  • • Alliston (B66)
  • • Amherstview (B66)
  • • Angus (B66)
  • • Aurora (B66 + B4)
  • • Barrie (B66)
  • • Beamsville (B66)
  • • Bowmanville (B66)
  • • Bradford (B66)
  • • Brampton (B66)
  • • Brantford (B66)
  • • Brooklin (B66 + B4)
  • • Burlington (B66)
  • • Cambridge (B66)
  • • Fort Erie (B66)
  • • Georgetown (B66)
  • • Grimsby (B66)
  • • Guelph (B66)
  • • Hamilton (B66)
  • • King City (B66)
  • • Kingston (B4 only)
  • • Kitchener (B66)
  • • London (B66)
  • • Milton (B66 + B4)
  • • Mississauga (B66)
  • • Newcastle (B66)
  • • Newmarket (B66 + B4)
  • • Niagara Falls (B66)
  • • Nobleton (B66)
  • • Oakville (B66)
  • • Oshawa (B66 + B4)
  • • Ottawa (B4 only)
  • • Peterborough (B4 only)
  • • Pickering(B66 + B4)
  • • Port Colborne (B66)
  • • Richmond Hill (B66)
  • • Rockwood (B66)
  • • St. Catharines (B66)
  • • Thorold (B66)
  • • Toronto (B66)
  • • Vaughan (B66)
  • • Waterloo (B66)
  • • Welland (B66)
  • • Whitby (B66)
  • • Windsor (B66)

For more details, see our LTE coverage map.

Can I use LTE when I’m roaming on Freedom Mobile’s AWAY network?

AWAY Roaming – Canada and the U.S.
LTE roaming is currently available in the U.S. and on partner networks in Canada.  

International Roaming
We’re working to add roaming destinations to our global LTE coverage. 3G coverage will continue to be available in countries where we offer roaming.

For current rates, visit our international roaming page.

Do I need to buy a new phone to use LTE?

Since our LTE network was built using new spectrum, in most places the best LTE experience will be using a Freedom Mobile LTE-ready phone.  We offer a growing selection of LTE-Ready phones.

When will more LTE-compatible phones be available?
As these upgrades are rolled out, you will need to make sure your phone is configured to access LTE.

Which phone should I buy?

Buying a LTE-ready phone that works with Freedom Mobile’s LTE network (AWS-3, Band 66) gives you flexibility:  Our LTE-ready phones will work on all other LTE networks in North America, but other LTE phones are not compatible with our network (other than in Eastern Ontario).

Buying one of our LTE-ready phones doesn’t mean you have to switch to an LTE-ready plan right away. You can keep your current plan and upgrade to one of our LTE-ready plans at a later time. There is no fee to switch, although promotional credits are not always transferrable when you change plans.

How do I know if I’m connected to Freedom Mobile’s LTE network?

Most phones will show an LTE icon near your signal bars at the top of the screen. Some phones, however, will show a 4G icon for both LTE and non-LTE connections.

Making calls
When you make a call, your phone will automatically switch to our 3G network. After your call, it will automatically reconnect to LTE for data, if available.

Moving in and out of LTE coverage
Your phone will be automatically set up to connect and reconnect to LTE whenever it’s available. When switching between 3G and LTE, data-heavy activities such as video streaming may pause briefly to buffer.

If I’m in an LTE coverage area, will I always get LTE?

Within our LTE coverage area, LTE is normally available wherever we have 3G coverage. There are exceptions:  some subway stations, large malls, stadiums and airports may only have 3G coverage initially. While updating indoor coverage is on our LTE upgrade schedule, our priority is to complete all outdoor LTE coverage first.

Can I force my phone to stay on LTE?

Our LTE phones and SIM cards are automatically set to prefer LTE. . If LTE is not available at the time and place it will automatically fallback to 3G. You can change this setting in the Network Mode settings.

Can I see my Freedom Mobile LTE data usage?

Of course! Just login to My Account from the Freedom Mobile app or freedommobile.ca to see your total data and voice usage. We do not distinguish between LTE and 3G for either billing or usage reporting.

Why won't my phone connect to LTE?

Connecting to Freedom Mobile’s LTE network
You need a Freedom Mobile LTE-ready phone.

You must be subscribed to and LTE-ready plan.

Freedom Mobile LTE service might not be available in that specific area. Check our coverage map for expansion details.

How fast is Freedom Mobile LTE?

Our powerful new LTE network continues to roll out across our coverage areas with a theoretical peak speed of up to 180 Mbps (megabits per second). Actual speed will depend on the phones capabilities, network conditions, signal level and other factors. See technical details for our LTE network below. 

Type of technology:
• LTE Advanced
• 64 QAM 4x4 MIMO

Frequency:
• AWS-3 / Band 66 in the Greater Toronto and Vancouver areas, Calgary and Edmonton
• AWS-1 / Band 4 in Eastern Ontario, including Ottawa, Kingston and Peterborough

Phone calls and text messages are still handled by the 3G network. This will change in the near future when Freedom Mobile introduces Voice Over LTE (VoLTE) to further increase network performance and capabilities.

We’ve also recently launched Wi-Fi Calling, which enable calls and texts to be made using WiFi where cellular service is not available.

How is Freedom Mobile upgrading its LTE network?

We are upgrading our LTE network to give hundreds of thousands of customers access to increased LTE data speeds while making the vast majority of existing LTE devices compatible with our LTE-Advanced network.

These network enhancements will make it easier for more Canadians to bring their own devices to Freedom Mobile and enjoy the full benefit of fast LTE.

The upgrades will use newly acquired 2500 MHz (Band 7) spectrum in dense urban areas, and existing AWS-1 (Band 4) spectrum across all markets. The upgrades have already started and will continue throughout 2018.

Our existing AWS-3 (Band 66) spectrum is available across our network, and offers the fastest experience on compatible phones.

Will the LTE upgrades work with all phones and plans?

The upgrades use both newly acquired and existing spectrum (Band 7 and Band 4) to enable more phones to work with Freedom Mobile’s LTE-Advanced network.

These two bands of spectrum are compatible with the vast majority of phones currently used on the Freedom Mobile network. If a phone is compatible, all you will need to do is make sure your phone is set to prefer or connect to LTE networks. After changing the setting, you may need to restart the phone.

In addition to upgrading our LTE network, we are also upgrading all of our existing plans so that they have access to LTE. None of the features in these existing plans are changing, however existing customers can still switch to any of our new Big Gig plans to take full advantage of our fast LTE-advanced network.

Setting up a non-Freedom Mobile phone to connect to LTE
Guidelines for configuring internet access on a phone you bought somewhere else are available for iOS and Android.

What speeds can I expect on Freedom Mobile's LTE-advanced network?

When connected to LTE, the speeds you can expect will vary depending on your phone model.

The fastest speeds are available on our AWS-3 (Band 66) network, which is available across our entire network – as long as your phone is compatible. For the best LTE experience, we recommend taking a look at our growing selection of LTE-ready phones.

If you are on an older handset that supports our LTE upgrades, you can expect a faster and more consistent experience when compared to 3G.

Can I use LTE when I'm roaming on Freedom Mobile's Away network?

Away Roaming – Canada and the U.S.
LTE is currently available in the U.S. and on partner networks in Canada.  

International Roaming
We’re working to add roaming destinations to our global LTE coverage. 3G coverage will continue to be available in countries where we offer roaming. 

For current availability and rates, visit our international roaming page.