Traffic-Free LTE

LTE

LTE vs. 3G: What’s the difference?

3G (3rd generation) network technology was the first generation of wireless to connect phones to the internet.

LTE stands for Long Term Evolution, a 4G (4th generation) network technology enabling data speeds several times faster than 3G. With LTE, websites and apps are more responsive, video streaming is smoother and downloads are faster.

What makes Freedom Mobile’s LTE network traffic-free?

Because Freedom Mobile is the first Canadian mobile provider to make use of newly deployed AWS-3 spectrum, using our LTE network is like driving on a highway no one else is on. Buckle up!

LTE Network Technical Details


Type:
• LTE Advanced
• 64 QAM 4x4 MIMO

Frequency:
• AWS-3 / Band 66 in the Greater Toronto and Vancouver areas, Calgary and Edmonton
• AWS-1 / Band 4 in Eastern Ontario, including Ottawa, Kingston and Peterborough

Theoretical Peak Speed:
180 Mbps (megabits per second)

Phone calls and text messages are still handled by the 3G network. This will change in the near future when Freedom Mobile introduces Voice Over LTE (VoLTE) to further increase network performance and capabilities.

Over the next year, Freedom Mobile also plans to launch Voice Over WiFi (VoWiFi) services, which enable calls and texts to be made using WiFi where cellular service is not available.

Will I need a new phone and plan?

LTE-ready phones
Since our LTE network operates on new spectrum, it’s only accessible with Freedom Mobile LTE-ready devices and our Smartphone LTE Plan.

The LG V20 and ZTE Grand X4 are the first LTE-ready phones for Freedom Mobile LTE. Many additional LTE-ready smartphones, compatible with our LTE network, will be released in Canada throughout 2017.

In Eastern Ontario (Ottawa, Kingston, Peterborough), customers will not require a Freedom Mobile LTE-ready phone to access our LTE network. In those cities we will be launching LTE on AWS-1 spectrum, which is supported by a broad range of existing LTE phones.

Smartphone LTE Plan
To use Freedom Mobile’s LTE network, you’ll also need our Smartphone LTE Plan, which is available to all customers, even if LTE is not yet available in your area. This plan includes 3GB of data on our network for $45 per month, plus a 3GB bonus data allocation through January 31, 2018; at that time, the data allocation drops from 6GB to the standard 3GB for all customers on the plan.

Note that once you’ve used your full 6GB data allocation, there are no overage charges; as with other Freedom Mobile plans, your data speed will be reduced (throttled). There is presently no LTE data add-on available. We plan to introduce more data options for you before the 3GB bonus data period ends.

We expect to launch LTE roaming on our partner networks in Canada and the U.S. in the coming months, which will be available to you if you are on our Smartphone LTE Plan. Note that LTE roaming will work on some existing phones, in addition to Freedom Mobile LTE-ready phones.

Will I be forced to switch to LTE?

If you’re happy with your current 3G plan, you are free to keep it. We are continuing to invest in improved network coverage that will benefit both our LTE and our 3G customers.

Where is LTE available?

Freedom Mobile’s LTE network is rolling out in stages, with all current 3G coverage areas scheduled to be upgraded to LTE by fall 2017.

Here’s our roll-out schedule:

• At launch: Central Toronto and Central Vancouver
• Spring 2017: Complete coverage of Greater Toronto and Greater Vancouver
• Summer 2017: Calgary, Edmonton and Ottawa
• Fall 2017: All current Freedom Mobile 3G coverage areas (including Southwestern and Southeastern Ontario)

For more details, see our LTE coverage map.

Can I use LTE when I’m roaming on Freedom Mobile’s AWAY network?

AWAY Roaming – Canada and the U.S.
LTE will be available on partner networks in Canada and the U.S. beginning in spring 2017, for customers on an LTE rate plan. We will continue to offer 3G roaming for our 3G customers.

International Roaming
We’re working to add roaming destinations to our global LTE coverage. 3G coverage will continue to be available in countries where we offer roaming.

For current rates, visit our international roaming page.

Do I need to buy a new phone to use LTE?

Since our LTE network operates on new spectrum, it’s only accessible with a Freedom Mobile LTE-ready phone (with the exception of Eastern Ontario). The LG V20 and ZTE Grand X4 are the first two Freedom Mobile LTE-ready phones. Our LTE-ready phones will work on existing LTE networks in Canada and the U.S., including our roaming partner networks.

When will more LTE-compatible phones be available?
Additional Freedom Mobile LTE-ready smartphones will be released in Canada throughout 2017.

Which phone should I buy?

Buying a LTE-ready phone that works with Freedom Mobile’s LTE network (AWS-3, Band 66) gives you flexibility:  Our LTE-ready phones will work on all other LTE networks in North America, but other LTE phones are not compatible with our network (other than in Eastern Ontario).

Buying one of our LTE-ready phones doesn’t mean you have to switch to an LTE Smartphone Plan right away. You can subscribe to one of our 3G plans and switch to our LTE Smartphone Plan at a later time. There is no fee to switch, although promotional credits are not always transferrable when you change plans.

How do I know if I’m connected to Freedom Mobile’s LTE network?

Most phones will show an LTE icon near your signal bars at the top of the screen. Some phones, however, will show a 4G icon for both LTE and non-LTE connections.

Making calls
When you make a call, your phone will automatically switch to our 3G network. After your call, it will automatically reconnect to LTE for data, if available.

Moving in and out of LTE coverage
Your phone will be automatically set up to connect and reconnect to LTE whenever it’s available. When switching between 3G and LTE, data-heavy activities such as video streaming may pause briefly to buffer.

If I’m in an LTE coverage area, will I always get LTE?

Within our LTE coverage area, LTE is normally available wherever we have 3G coverage. There are exceptions:  some subway stations, large malls, stadiums and airports may only have 3G coverage initially. While updating indoor coverage is on our LTE upgrade schedule, our priority is to complete all outdoor LTE coverage first.

Can I force my phone to stay on LTE?

Our LTE phones and SIM cards are automatically set to prefer LTE.

We don’t recommend forcing your phone to stay on LTE since our LTE coverage area is still rolling out, and roaming is only available on our 3G network for now.

Can I see my Freedom Mobile LTE data usage?

Of course! Just login to My Account from the Freedom Mobile app or freedommobile.ca to see your total data and voice usage. We do not distinguish between LTE and 3G for either billing or usage reporting.

Can I exchange my recently purchased 3G phone for a LTE-ready LTE device?

We’re so excited about our new LTE network, we want to make it as easy as possible for you to connect to it.

I bought my phone less than 30 days ago:
We’re extending our return and exchange policy to 30 days, double the standard period, for customers upgrading to a Freedom Mobile LTE-ready phone.

I bought my phone more than 30 days ago:
If you bought a qualifying phone with a MyTab discount between August 1, 2016 and November 21, 2016, you can upgrade to the new LG V20 LTE smartphone for a limited time with our LTE Trade-up Program. To trade up to the LG V20:

1. Call us at 1-877-946-3184 as this offer is only available over the phone.
2. Pay the price of the LG V20 after your selected tab discount.

Your new Freedom Mobile LTE-ready LG V20 LTE smartphone will be mailed to your billing address. After you have received it:

3. A one-time trade-up fee of $50 will be applied to your next invoice.
4. Return your existing phone by mail using the included waybill.
5. When your old phone arrives at our warehouse, the price you paid for it will be refunded to you by cheque.

Why won't my phone connect to LTE?

Connecting to Freedom Mobile’s LTE network
You need a Freedom Mobile LTE-ready phone, such as the LG V20 or ZTE Grand X 4. The phone must have the latest software update. We recommend updating the phone while connected to Wi-Fi as the software update is large.

You must be subscribed to the Smartphone LTE Plan.

Freedom Mobile LTE service is currently available in Toronto and Vancouver, and will be rolled out to other markets throughout 2017. Check our coverage map for expansion details.

How to update the software on the LG V20 or ZTE Grand X 4
· Download updates using Wi-Fi.
· Have your phone fully charged or plugged in. 
· Follow the step-by-step instructions on our Software Installation Guide.
207 Queens Quay West Suite 710
P.O. Box: 114
Toronto
Ontario
M5J 1A7
Canada
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