Traffic-Free LTE


LTE vs. 3G: What’s the difference?

3G (3rd generation) network technology was the first generation of wireless to connect phones to the internet.

LTE stands for Long Term Evolution, a 4G (4th generation) network technology enabling data speeds several times faster than 3G. With LTE, websites and apps are more responsive, video streaming is smoother and downloads are faster.

Will I need a new phone and plan?

LTE-ready phones
Since our LTE network operates on new spectrum, it’s only accessible with Freedom Mobile LTE-ready devices and LTE-ready plans. 

We have a growing number of phones that are ready for Freedom Mobile LTE. Additional LTE-ready smartphones, compatible with our LTE network, will be released in Canada throughout 2017.

In Eastern Ontario (Ottawa, Kingston, Peterborough), customers will not require a Freedom Mobile LTE-ready phone to access our LTE network. In those cities we will be launching LTE on AWS-1 spectrum, which is supported by a broad range of existing LTE phones.

LTE-ready plans
To use Freedom Mobile’s LTE network, you’ll also need an LTE-ready plan.
LTE-ready plans are available to all customers, even if LTE is not yet available in your area.  There is presently no LTE data add-on available for customers that do not have an LTE-ready plan.

We now offer LTE roaming (in Eastern Canada and the U.S.) for customers on LTE-ready plans. Note that LTE roaming will work on some existing phones, in addition to Freedom Mobile LTE-ready phones.

Will I be forced to switch to LTE?

If you’re happy with your current 3G plan, you are free to keep it. We are continuing to invest in improved network coverage that will benefit both our LTE and our 3G customers.

Where is LTE available?

Freedom Mobile’s LTE network is rolling out in stages, with all current 3G coverage areas scheduled to be upgraded to LTE by fall 2017.

Available Now
in British Columbia
  • • Abbotsford
  • • Burnaby
  • • Coquitlam
  • • Delta
  • • Langley
  • • Maple Ridge
  • • New Westminster
  • • North Vancouver
  • • Pitt Meadows
  • • Port Coquitlam
  • • Richmond
  • • Surrey
  • • Vancouver

Available Now in Ontario
  • • Ajax
  • • Aurora
  • • Bowmanville
  • • Brampton
  • • Brantford
  • • Brooklin
  • • Burlington
  • • Georgetown
  • • Hamilton
  • • King City
  • • Milton
  • • Mississauga
  • • Newcastle
  • • Newmarket
  • • Nobleton
  • • Oakville
  • • Oshawa
  • • Pickering
  • • Richmond Hill
  • • Toronto
  • • Vaughan
  • • Whitby

Coming Soon
• Summer 2017: Calgary, Edmonton and Ottawa
• Fall 2017: All current Freedom Mobile 3G coverage areas (including Southwestern and Southeastern Ontario)

For more details, see our LTE coverage map.

Can I use LTE when I’m roaming on Freedom Mobile’s AWAY network?

AWAY Roaming – Canada and the U.S.
LTE is currently available in the U.S. and on select partner networks in Canada for customers on an LTE-ready plan. We will continue to offer 3G roaming on our 3G plans.

In Canada, LTE roaming is available mainly in Eastern Canada:
• Ontario (excluding areas around Windsor and Ottawa).
• Quebec
• New Brunswick
• Nova Scotia
• Newfoundland + Labrador
• Prince Edward Island
• Yukon, Northwest Territories
• Northeast BC - industrial areas and the community of Fort Nelson.

International Roaming
We’re working to add roaming destinations to our global LTE coverage. 3G coverage will continue to be available in countries where we offer roaming.

For current rates, visit our international roaming page.

Do I need to buy a new phone to use LTE?

Since our LTE network operates on new spectrum, it’s only accessible with a Freedom Mobile LTE-ready phone (with the exception of Eastern Ontario). We offer a growing selection of LTE-ready phones. Our LTE-ready phones will work on existing LTE networks in Canada and the U.S., including our roaming partner networks.

When will more LTE-compatible phones be available?
Additional Freedom Mobile LTE-ready smartphones will be released in Canada throughout 2017.

Which phone should I buy?

Buying a LTE-ready phone that works with Freedom Mobile’s LTE network (AWS-3, Band 66) gives you flexibility:  Our LTE-ready phones will work on all other LTE networks in North America, but other LTE phones are not compatible with our network (other than in Eastern Ontario).

Buying one of our LTE-ready phones doesn’t mean you have to switch to an LTE-ready plan right away. You can keep your current plan and upgrade to one of our LTE-ready plans at a later time. There is no fee to switch, although promotional credits are not always transferrable when you change plans.

How do I know if I’m connected to Freedom Mobile’s LTE network?

Most phones will show an LTE icon near your signal bars at the top of the screen. Some phones, however, will show a 4G icon for both LTE and non-LTE connections.

Making calls
When you make a call, your phone will automatically switch to our 3G network. After your call, it will automatically reconnect to LTE for data, if available.

Moving in and out of LTE coverage
Your phone will be automatically set up to connect and reconnect to LTE whenever it’s available. When switching between 3G and LTE, data-heavy activities such as video streaming may pause briefly to buffer.

If I’m in an LTE coverage area, will I always get LTE?

Within our LTE coverage area, LTE is normally available wherever we have 3G coverage. There are exceptions:  some subway stations, large malls, stadiums and airports may only have 3G coverage initially. While updating indoor coverage is on our LTE upgrade schedule, our priority is to complete all outdoor LTE coverage first.

Can I force my phone to stay on LTE?

Our LTE phones and SIM cards are automatically set to prefer LTE.

We don’t recommend forcing your phone to stay on LTE since our LTE coverage area is still rolling out, and roaming is only available on our 3G network for now.

Can I see my Freedom Mobile LTE data usage?

Of course! Just login to My Account from the Freedom Mobile app or to see your total data and voice usage. We do not distinguish between LTE and 3G for either billing or usage reporting.

Why won't my phone connect to LTE?

Connecting to Freedom Mobile’s LTE network
You need a Freedom Mobile LTE-ready phone.

You must be subscribed to and LTE-ready plan.

Freedom Mobile LTE service is currently available in Toronto and Vancouver, and will be rolled out to other markets throughout 2017. Check our coverage map for expansion details.

How fast is Freedom Mobile LTE?

Our powerful new LTE network continues to roll out across our coverage areas with a theoretical peak speed of 180 Mbps (megabits per second). See technical details for our LTE network below. 

• LTE Advanced
• 64 QAM 4x4 MIMO

• AWS-3 / Band 66 in the Greater Toronto and Vancouver areas, Calgary and Edmonton
• AWS-1 / Band 4 in Eastern Ontario, including Ottawa, Kingston and Peterborough

Phone calls and text messages are still handled by the 3G network. This will change in the near future when Freedom Mobile introduces Voice Over LTE (VoLTE) to further increase network performance and capabilities.

We’ve also recently launched Wi-Fi Calling, which enable calls and texts to be made using WiFi where cellular service is not available.
207 Queens Quay West Suite 710
P.O. Box: 114
M5J 1A7
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