Devices

How do I set up my compatible iPhone?

Below you will find the steps necessary to enable select features on a compatible iPhone.

IMPORTANT: Please make sure your iPhone is connected to a Wi-Fi network or a computer with iTunes.

NOTE: If your iPhone iOS is v11.3 or higher, Wi-Fi connection to iTunes is not required for activation.

For iPhone 5s, 6, SE, 6s, 6s+, 7, 7+, 8, 8+, X models or later:


  • Step 1: Turn on the phone. You'll see "Hello" in many languages. Follow the steps to get started. When asked, choose your language. Then tap your country or region. This affects how information looks on your device, including date, time, contacts, and more.
  • Step 2: Tap Set Up Manually
  • Step 3: Follow the instructions on screen to setup the phone
  • Step 4: To activate the phone, you need to connect to a Wi-Fi network or iTunes. Please note that if your iPhone iOS is v11.3 or higher, Wi-Fi connection to iTunes is not required for activation. Detailed instructions on Wi-Fi setup can be found here: https://support.apple.com/HT202639
  • Step 5: Update the carrier settings. 

How to update your carrier settings:

NOTE: If your iPhone iOS is v11.0 or earlier, please update iOS before go through the steps below.

  • Step 1: Tap Settings
  • Step 2: Select General
  • Step 3: Tap About (This checks the version of carrier settings in your device)
  • Step 4: You might be prompted to install a carrier settings update. Next to Carrier, you should see “Freedom Mobile” and a version number.

For iPhone 5c models or earlier:


3G Data
  • Step 1: Open the Settings App
  • Step 2: Tap Cellular followed by Cellular Data Options (iOS 9.3.1 or higher) or Cellular Data Network
  • Step 3: Under the heading Cellular Data Network (iOS 9.3.1 or higher) or Cellular Data, enter the following information:

       APN: internet.freedommobile.ca
       All Other Fields: leave blank

 


LTE Data
  • Step 1: Open the Settings App
  • Step 2: Tab Cellular followed by Cellular Data Options (iOS 9.3.1 or higher) or Cellular Data Network
  • Step 3: Tap Voice and Data then select LTE
  • Step 4: Go back and under LTE Setup enter the following information:

       APN: internet.freedommobile.ca
       All Other Fields: leave blank

 

Picture messaging (MMS)
  • Step 1: Open the Settings App
  • Step 2: Tap Cellular followed by Cellular Data Options (iOS 9.3.1 or higher) or Cellular Data Network
  • Step 3: Under the heading Cellular Data Network (iOS 9.3.1 or higher) or Cellular Data, enter the following information:

           APN: mms.freedommobile.ca
           MMSC: mms.freedommobile.ca
           Proxy: 74.115.197.70:8080
           All Other Fields: leave blank

Facetime
  • Step 1: Open the Settings App
  • Step 2: Tap FaceTime to turn on the feature

iMessage
  • Step 1: Open the Settings App
  • Step 2: Tap iMessage to turn on the feature


Personal Hotspot
  • Step 1: Open the Settings App
  • Step 2: Tap Cellular followed by Cellular Data Options (iOS 9.3.1 or higher) or Cellular Data Network
  • Step 3: Under the heading Cellular Data Network (iOS 9.3.1 or higher) or Cellular Data, enter the following information:

           APN: internet.freedommobile.ca
           All other fields: leave blank

PLEASE NOTE: Make sure that a SIM is inserted into the device and that it has successfully registered before adding the APNs. "Personal Hotspot" menu is visible under Settings menu only if APN has been previously added under Cellular Data menu.