Freedom Mobile Support

 

Notice:

Please note - as of February 20th 2017, the ‘Data Share’ plan will be deactivated due to changes in infrastructure. We apologize for the inconvenience.

TRAFFIC-FREE LTE

Traffic-Free LTE

LTE vs. 3G: What’s the difference?
Where is LTE available?
Will I need a new phone and plan?
What makes your LTE network traffic-free?

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WIND IS NOW FREEDOM MOBILE

WIND IS NOW FREEDOM MOBILE

What’s changing besides your name?
Will rates change for existing customers?
Will your coverage change or expand?
Do I have to download a new app?

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FREEDOM WI-FI

Freedom Wi-Fi

Which Wi-Fi network does Freedom Mobile use?
Is Wi-Fi available to all Freedom Mobile customers?
Does Freedom Wi-Fi use any of my data allowance?

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JOINING FREEDOM MOBILE

Careers

Can I bring my own phone?
What's your return/exchange policy?
Can I keep my number?
Can I join Freedom Mobile as a small business?


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NETWORK & ROAMING

Network coverage

Where can I use Freedom Mobile's service?
What is Away coverage?
Can I disable Away service?
Can I use my features anywhere?


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BILLING & PAYMENT

Billing & Paying

How do I top up?
What will my first bill look like?
What happens if I don't pay on time?
Will I be notified when payment is due?

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DEVICES & MYTAB

Devices

Do you sell the iPhone?
How do I get an unlock code?
How do I get my phone repaired?
How do I enter APN/MMS settings?

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PRODUCTS & SERVICES

Flat-Roaming-Rates-1

What is Call Control?
How do I check voicemail when roaming?
How can I contact you when travelling?
What are short codes?

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MANAGING YOUR ACCOUNT

Contacts

Can I change my plan?
What can I do in My Account?
Can I manage my account on my phone?
What do I do if my phone is lost or stolen?

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207 Queens Quay West Suite 710
P.O. Box: 114
Toronto
Ontario
M5J 1A7
Canada
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