Phone Protection Plan
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Phone Protection Plan

We’ve got you covered with a comprehensive protection plan.


Your protection includes

  • Up to two claims within 12 months (service replacement fees apply):

    1. Accidental damage (including water damage)

    2. Out-of-warranty malfunction

  • Fast and; convenient replacement or repair if eligible (as soon as the next day).

  • Phone support 7 days a week (1-877-632-0463)

Terms and Conditions apply.


How to add the Phone Protection Plan

The Phone Protection Plan can be added within 15 days of activating or upgrading your phone or tablet at a Freedom Mobile store. Coverage is optional; you can cancel at any time. 

$9/mo. for all smartphones.


Service fees

Replacement service fees are $39, $99, $129, $229, $299 or $399 depending on your phone or tablet model.

Repair service fee is $99 for select devices with certain damage. You will be notified by Asurion as part of the claim process if your device is eligible for the repair option  


Filing a Service Request

Contact Asurion within 30 days of the incident at 1-877-632-0463 from 7:00 am EST – 11:00 pm EST daily (excluding holidays) or visit the Asurion website. Replacement phones are shipped next business day if a service request is processed by 5:00 pm EST. Repairs are usually completed within two hours.

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