Freedom Device Care

Are you having trouble with your device?

We’re here to help you get the most out of your device. The Freedom Device Care app scans your phone to diagnose issues and easily find solutions on the spot. It provides our customers with a personalized experience, smart recommendations and step-by-step instructions to optimize your device for an overall better experience. Visit the Apple App Store or Google Play Store to download the app for free today.

Understand your device better

On-the-go diagnostics

Get insight into your device’s performance through an easy-to-navigate series of guided tests. Once completed, the app will present you with a list of personalized recommendations to optimize your device and improve your overall performance.

Require further assistance?

Connect with an Agent

Call Customer Care through the app and share your unique connection code within Freedom Device Care.

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  • Receive remote assistance to help resolve device issues

  • No personal information is shared

  • Agent will not be able to see your device's screen, photos, messages, or other activities

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Need assistance with the Freedom Device Care app? Visit our support page for more information. https://www.freedommobile.ca/en-CA/support

Need information for Repair Options?  Visit our Freedom Repair Options page for more information. https://www.freedommobile.ca/en-CA/repair