Skip Navigation

Freedom Device Care

Are you having trouble with your device?

Troubleshoot your phone with the Freedom Device Care app.

The Freedom Device Care app allows you to scan your device to diagnose issues and find solutions easily. Freedom Device Care provides a personalized experience, smart recommendations, and step-by-step instructions to optimize your device for an overall better experience. Visit the Apple App Store or Google Play Store to download the app today.

Understand your device better

On-the-go diagnostics

Get insight into your device’s performance through an easy-to-navigate series of guided tests. Once completed, the app will present you with a list of personalized recommendations to optimize your device and improve your overall performance.

Require further assistance?

Connect with an Agent

Call Customer Care through the app and share your unique connection code within Freedom Device Care.

Spacer

  • Receive remote assistance to help resolve device issues

  • No personal information is shared

  • Agent will not be able to see your device's screen, photos, messages, or other activities

Spacer

Need assistance with the Freedom Device Care app? Visit our support page for more information. https://www.freedommobile.ca/en-CA/support

Need information for Repair Options?  Visit our Freedom Repair Options page for more information. https://www.freedommobile.ca/en-CA/repair