Self-serve support



Self-serve support
Save yourself a call.

Find answers to our most frequently asked questions.

Go to Support Section

My Account



Freedom Mobile My Account
Keep up-to-date with your service by logging into Freedom My Account.

• View and pay bills

• Manage your services

• Check and add data + more!

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Get the Freedom My Account app:

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Freedom Mobile Social Media support
Get support through social media.

Support representatives are available 7 days a week from 6AM to 10PM Pacific Time.

Or connect with us here



Contact Freedom Mobile
  • 611 on your Freedom Mobile phone or

  • 1-877-946-3184 (outside North America: +1-647-700-2435)

  • Available 7 days a week from 6AM to 10PM Pacific Time.

Send us an email here >>

Send us a letter:
  • 207 Queens Quay West
    PO Box 114
    Toronto, Ontario
    M5J 1A7

Retail locations:

How are we doing?
  • If your concern does not require a response, or if you simply want to share your thoughts with us. Provide Feedback >>

Community Initiatives



Community Initiatives

• Freedom generally supports children and youth initiatives in the areas of Digital Literacy, Health & Wellbeing, and Education.

• Requests can take up to 20 weeks to receive a decision.

• Community support is directed into communities where we live, work, and play.

   Learn more >>