Contact Us




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Call us

Keypad 611 from your Freedom Mobile phone


+1-647-700-2435 (if outside N.A.)
Clock Hours of operation:
8am - 10pm local time (7 days a week)

Send us a letter

Letter Freedom Mobile
207 Queens Quay West
Suite 710
PO Box 114
Toronto, Ontario, M5J 1A7

Not satisfied?

If you’re not satisfied with our solution, you may want to reach out to the following organizations:

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.

The CRTC is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at or reach them toll-free at 1-877-249-CRTC (2782).